All Products Support Forum

Hi everyone,

My computer crashed while updating from Windows 10 to Windows 11. Unfortunately, I had someone look at it and he formatted my hard drive and only did a partial backup of files. I thought my Mozilla Firefox account was syncing, but it seems like it did not happen in a while. Does anyone know if there's any hope in recovering the lost tabs and bookmarks? Any help would be appreciated. Thanks,

Kenan

After updating to Windows 11, all my Firefox webpages backgrounds are colored black even after choosing a light theme which only changes bookmarks and toolbar to white. I want white background like my old Firefox ?

Hi, Moz://a Support Team

I hope you're doing well,

I'm encountering a problem accessing the Moz://a website due to a persistent pop-up error message. Could you please assist me in resolving this issue?

Any guidance or assistance you can provide would be greatly appreciated.

Thank you for your help.

Best regards, Karlie

Hello,

I have a spreadsheet with links. I need to open multiple links in the order they are in the spreadsheet.

When I select multiple links and click "option+return", the links open in the opposite order.

https://share.greenarrowemail.com/XtXzltRD

I would expect the first link to the on the left and the second link to be on the right.

Is there anything I can do to make this happen?

Thanks in advance.

Jeff

I accidentally closed both of my Firefox windows with an "x" and the rebooted my computer. After the reboot there is nothing under "History"->"Recently closed windows" and "Recently closed tabs". Is there any way to get my windows back?

I'd like to turn off the recommended articles that I see when opening new tabs. I find them to be quite bothersome, and the link pocket provides to learn more about this features a nonexistent article on how to disable these recommendations. Could you help me disable these?

Hi so few days ago I broke my phone it's now completely unusable so now in this new phone I signed into Firefox and sure I got all my synced bookmarks and all but where are my saved tab collections?? That feature is so good which is why I saved like 30 tabs in there but none of them show up after sync please help!

Hello,

Everytime I have to close my pc with updates or if I just close/ restart it or if it crashed and I have to restart everything, all my most recent tabs (when I do restore last session) are gone but I get all the tabs back from weeks or even months ago. It's very annoying especially I do research and study. I really don't understand. It's like going back in time every time it starts again  :( What is happening ?

Thank you for your help ! Vanessa

The website https://my.strathspey.org/dd/dance/12838/#cribs displays an image, which had a typo [Triangles used to be Traingles]

I am using Firefox 119.0.1 under Windows 10 Home Version 22H2 OS build 19045.3693

I had the page open in Firefox before the owner corrected the typo.

Immediately after the correction was online, all other browsers displayed the corrected version. But even now, hours later, after many resets by "Reload Tab", the Firefox tab still displays the typo-version.

I consider this to be a malfunction. "Reload tab" should bypass all caches, and reload the whole page directly from its server. - Is this a known bug? - If "Reload Tab" does not go to the source bypassing all caches, what doe it do? - Is there a workaround?

I have just started using Firefox and ticked that every internet tab is Firefox but every time I click new tab, it states "search with google or enter address" I cannot get into about:config to then get to browser.newtabpage.pinned How do I get rid of this Google message?

Hi,

I'm having this issue with clicking on links where when I click a link it opens a new tab but the new tab contains the current page. The link I'm trying to reach opens in the tab I was originally on. I can't see anywhere in the settings a solution to this and haven't seen anyone else have the same issue. Does anyone have a fix or is this a bug?

Thanks