All Products Support Forum

I cannot get the password as requested for POP.verizon.net. Although Verizon is involved so is AOL (???). How do I get around this problem? Thank you. Your help will be appreciated.

Why can't I mark multiple folders in Thunderbird, you could before updating to version 115.4.2 (32-bit). It is a good idea when, for example, exporting emails in EML format Best regards Kenneth Winther

Since the big update I cannot read my messages in the message window without scrolling as I read each line. The message window is so small that I can only see about four lines of text at a time. I can't get the messages to open in a new window unless I click on them and choose "open in new window" even after setting them to open in a new window on their own.

The last update fixed the font on everything from being too big in spite of settings so now I can read a little more at a time. It's still very frustrating having to scroll constantly.

Firefox is running x 8 in my task manager at the moment. Why does it keep multiplying and slowing down my computer? I am almost ready to uninstall Firefox. If I merely need to revert to an earlier version of Firefox, please let me know how to do that. Thank you. Shannon

I've created 22 themes and in all of them the drop down menus such as "downloads", "history", "extensions", and "application menu", all became white instead of dark like they used to be. I really don't want to go through the process of fixing and reuploading them, I'd apprecate you looking into this and hopefully fixing it with a simple update. Please fix this problem, thank you!

Veronika

I've been using Thunderbird/Eudora for 20+ years. Today, I was forced to download a new version today. In doing so, I lost most of my saved folders as well as my email address list. Just finished reentering 200+ addresses but can't figure out how to print a hard copy so I can crosscheck and save as a hard copy. HELP!!!!!.

My name is Mr. Yeo, a developer at LG Electronics’ H&A headquarters.

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In the past(2022), I had ever get in touch with <kapil@mozilla.com> by email about Fenix, which is available as Open Source on Github, to include it in our product.

But now, <kapil@mozilla.com> email address is not valid any more. So I had no choice but to leave an inquiry here.

==> Question 1

 :  Can you provide contact information for a new support person to replace <kapil@mozilla.com> for cooperation between LG Electronics and Mozilla?
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Our team is considering a product for Android GO devices. So we're trying to mount the Firefox app here.

Because Android GO devices are low-end products (= RAM size : 2GB) An app such as Firefox Lite is more suitable than Firefox.

However, I found out that Firefox Lite support has ended. I also found articles mentioning Firefox Focus as a replacement.

==> Question 2

 :  From Mozilla's perspective, 
    we would like to ask what method you could suggest for companies developing low-end products 
    based on the Android GO platform to install Firefox apps.
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Thanks.

Hello, I've got a reproduction issue on France TV live programs which I watch through nordvpn. The picture keeps "jumping" fast up and down in a very bothering way. This doesn't happen when the video is NOT live. I run the latest version of LINUX MINT. What can I do to fix it? The only way I found to stop the issue is to take down the resolution of the live video to its minimum which gives me a disastrous picture but stops the "jumping". I guess you might say there is something wrong with my GPU. The point is that my PC is brand new with an AMD 5600G, new MB, 16Gb of RAM and 500w of PSU. BUT more than anything I have to say that everything WORKS FINE with CHROME. I like FIREFOX I have been using it literally for decades now. (I'm 75). Is there a solution? Looking forward to hearing from you. Thanks in advance. François.

To identify myself I had to scan a qr code on a website using my phone. This used to work in firefox but it doesn't anymore. It still works in edge. I'm using firefox 119.0.1 x64 on windows 11 home 22H2. How can I fix this?

my electronic health record is freezing using Firefox on 2 different computers in 2 different locations. Internet speed 45 mbps at 1 location and 900 mbps at another. Able to use it on chrome.

I have lost my password and even the primary password. Is there any way to recover from this dilemma? When I click on the TB icon, the first thing I see is Enter your Primary Password. I enter my last PW. No success. So I click on Cancel. Up comes a partial TB screen and another request for Primary PW. Click cancel again and there is TB with all my emails. It is trying to connect to the host server: sending login information. It eventually times out and asks for the Primary PW again.

I can get my email by connecting to the ISP (Frontier.com), but I really miss my TB. I think I have tried everything but nothing seems to work.

Larry K

I'm running Thunderbird 115.4.2 on Windows 10. There are several unused email accounts I want to remove but am unable to do so. When I select the account and go to "Account Actions", the "Remove Account" button is greyed out. If I select any of the other accounts it is also greyed out. Suggestions would be appreciated.

Build 115.4.2 (Windows x64 version) installed today and I found I was no longer able to select multiple folders in the left folder view to perform actions on. Neither CTL-click or SHIFT-click works. I tried rolling back to 115.4.1 and 115.3.3 but had the same problem. I finally reverted to pre-Supernova 102.15.1 and that fixed the problem. Any idea what the issue is with this operation in the newer builds?