All Products Support Forum

I subscribed to Relay and VPN on Wednesday, Oct. 25, 2023, and paid the annual fee ($82.66); however, after looking at all the features of Relay, I decided that it was too complicated for me and I cancelled the subscription the same day. I have not received a refund yet.

Previously, I had been paying for the VPN monthly, and I do want to keep that and can pay for it annually. So the annual amount for the VPN could be withheld from the amount I paid and the refund could be for Relay portion only, if that's possible. If not, I will continue to pay for the VPN monthly.

Please advise as to how long before I will see my refund.

Thank you. Darlene Eaton

I can't receive any incoming emails on my TWC account to Thunderbird the incoming server port is setup for 993 but still no incoming emails. I can sign into my TWC account with no problems just my Thunderbird will not receive any incoming emails.

Firefox seems to take it upon itself to change my lockscreen background picture on my android whenever i am, or have been watching a video in the browser. How do i stop Firefox from changing the background picture of my phone's lockscreen. I really like the picture i set my lockscreen to, and i don't understand why anyone would think i want an app to change it ever

I don't know why when I click my Firefox the Mid-day Gujarati page comes up on my screen. And Indian adverts appear down the right-hand side of my screen. This has started recently. I live in the UK and don't have any connections with India.

When I try to print a check from QBO, the text for the check is scrambled. If I try this incognito, it works. I have also experienced this when trying to print documents from web applications.

Since updating to 115.3.1 I have been getting smtp time outs on forwarding email. I am now at 115.4.1 and still have the problem I can send emails one at a time but when a bunch of emails come in and I forward many to kids and wife I get these time out messages.

I can't tell which message is timing out and I have checked my smtp outgoing server settings. I have followed the tips I find on this site and others and nothing seems to work.

Have noticed that some web pages, where I am member, I can't activate the log in button any longer. I press the button but for some reason I dont get the pop up window were I am able to fill in my name and password anylonger. Same, when I am logged on to my bank and want to look att documents on the web page I can not activate these by clicking on them. I can click as much as I want but the documents won't open. First time I noticed this was in the summer when I couldn't open documents in my bank and now I can not even log on to a sertain page were I am member cause I can't activate the log on button by clicking it. Don't even know where to start looking cause this have happened from an update so it is nothing I have deliberately changed in my Firefox. I have the latest update.

I was looking for tickets on site for hockey using firefox but I get Sorry, Your Session Expired to start again, please return to the previous page/tab and re-click the link (refreshing this page might not work). I go back and then go again to the site and it still comes up with that message. However, it works in Microsoft Edge without any problems. Any reason for this?

Thanks, Sam

I am using Firefox for my emails and I can't now see some of the Unread Messages on my screen. My Firefox version seems to have changed and before it had a folder of Unread Messages and it still does but when I click on that word, it does not show the Unread Messages.. There are 8 messages there so how can I see them?

The last couple of days, Firefox opens in a three-quarter screen size window. I don't want "full-screen" mode but I do want the window to take up my whole desktop when I'm using it. There are no buttons to maximise or minimise and no dragging arrows when I hover over the edges. I don't know why this is happening all of a sudden. How do I fix it please?

Hello, My wife and I mailed a check to MZLA Technologies Corp on September 14, 2023, but we are still getting requests to donate. Was the check received? Thank you, Roland Liu -email removed-

My Firefox browser (119.0 Windows 64-bit) is at "C:\Program Files\Mozilla Firefox" and always starts with the message "Hmm. That address doesn’t look right. Please check that the URL is correct and try again." What is Firefox trying to do?

Hello Folks,

Curious that MAS website do not support Firefox 119. Are you aware of this?

Kind regards

See: https://mastx.mas.gov.sg/login

I wanted to donate for Thunderbird with Paypal. When all sorts of data were asked I did not want to give I cancelled the donation. Why do you want my address etc. when I donate? Regards, Manuela

I have moved to Thunderbird (latest update to version 115.4.1). In my old mailprogram, when using HTML, I could compose texts from different sources, then format the text altogether, regardless where they came from and the text appeared as intended at the recipient. In Thunderbird I never really succeeded with that. When I compose text from different sources in a mail, I find no way to assign the same font size to it, not to speak about font type. When I check by sending mails to myself, the texts appear in different sizes, whatever I do. A solution at the moment is to compose the mail in a Word processor, format it there and then copy & paste it to the Thunderbird mail window. But that can hardly be the only way.... Is there any way to format mail when the content consists of texts from different sources?