All Products Support Forum

How to delete key3.db in https://kb.mozillazine.org/Profile_folder_-_Firefox#Files ?? I don't know how to delete files pls answer...I want to delete master password...

I recently got a new phone and having an issue where, for example, if I open a link on someones Instagram story, the link opens in Chrome instead of Firefox even though Firefox is my default browser. On my old phone I didn't have this issue. Actually, links opened in the app instead of browser and somehow I can't figure out the settings in this new phone to work similarly. How can I get everything to work with Firefox instead of Chrome?

Hi, Acronis on my Mac (Big Sur) reports a high number of CRITICAL vulnerabilities relating to Veracode: e.g. ERROR: 'VERACODE:32409' is a malformed CVE-ID - and numerous other code numbers - too many to list.

I have just checked and my FF reports it is 100.0 still and no updates. I note that this was a problem in FF 84.x and was fixed. Can anyone advise me if there is a security update to FF and also should I avoid using it for the time being, subject to a fix?

Ross

I am closing out an old cable company account, but want to use Thunderbird to download and save my email from this account before closing it. Will closing this account (POP3), which would delete the emails from the host server, in any way affect my copy of those emails?

Once the account is cancelled, can I stop Thunderbird from trying to access the host server for email updates?

Am I correct in assuming I can't delete the non-existent email account from Thunderbird if I want to keep the emails from that account on my computer?

Thank you.

You Sent me a notice about the "New" Thunderbird . I am Not impressed - I want The Features of "Account Colors" being able to set or change "Fonts" in the Thread and Reading Pane. I would me more impressed with a Thunderbird that looked more dressed up and then I would be inclined to make a "Donation". > jbuck406@suddenlink > Thanks!

I have recently moved from Outlook to Thunderbird as Outlook developed a problem communicating with my Virgin Media email accounts. I am slowly finding my way around Thunderbird, but am experiencing a problem with some of my sub folders. This only applies to Virgin Media accounts.

I have looked at previous questions on a similar topic and have tried the simpler solutions (the ones applying to advanced users are Greek to me)! Unfortunately, they haven't solved my problem.

If I go to account settings and uncheck the "show only subscribed folders" box, the greyed out sub folder disappear. However, right-clicking on the folder heading and selecting subscribe and attempting to subscribe to the folders there, doesn't work.

Is there a simple process I can go through to access these sub folders?

On my new desktop I want to enable the feature that does the following.

I want to be able to view a webpage and then ctrl click or M3 click a link and I want the new link to open in a new tab but REMAIN on the current webpage.

I have unticked >When you open a link, image or media in a new tab, switch to it immediately under settings already.

browser.tabs.loadInBackground under about:config is set to True.

I cannot sent email to one specific recipient. I have two accounts, one through gmail and one through AT&T. When I try and sent an email to this one recipient from either account, the File/Send Now function is grayed out. Ctrl-Enter does not work either. This is the only recipient I cannot send mail to. I've sent test email to several other recipients with no problem. Obviously, I'm not getting any kind of 'email blocked' type of message, since nothing is being sent out.

My Thunderbird version is 91.9.0 (32-bit)

Any ideas why this is happening?

TIA for any help.

I am trying to add a new gmail account to Thunderbird but when I enter my address and password, a pop up appears in which I need to enter mail address at google. I do this, but it seems to just re-prompt me.

I have attached images of the steps taken to try to add the gmail account:

tb1.png: I enter name, address, password. tb2.png: TB validates this and adds some server info. tb3.png: a popup opens and my address is pre entered. I click the blue button. tb4.png: I am reprompted for my email address. I can enter my address again and again and click blue button but I am re prompted every time. Seems impossible to proceed from here.

If I can open this pop URL in a proper browser to inspect what is going wrong, I could probably fix this issue. However, TB will not let me copy the URL from the address bar which is frankly user hostile behavior :(

I have tried doing this on several different internet connections as well as tried disabling pihole, etc. So that does not seem to be the cause.

I am running Firefox 100.0. When I go to certain websites reCAPTCHA is preventing me from accessing the site. Error message: Please upgrade to a supported browser to get a reCAPTCHA challenge.

I enabled Pop-ups for those sites to no avail. Zoom.us and sedar.com are 2 websites causing problem but only on one computer.

I uninstalled and reinstalled Firefox, but no difference. I disabled Norton 360 and made no difference. No problem if I switch browser.

By default, Thunderbird saves all attachments on outgoing messages. I don't want to save any outgoing attachments, because I have them saved elsewhere.

How can I set the default to not save any outgoing attachment - or else to automatically delete attachments from outgoing messages?