All Products Support Forum

Dear Crewmembers,

My query is how can I improve Firefox site performance with an OS X El Capitan 10.11.6 version? To my knowledge there is no upgrade available to Sierra. Are there any possible solutions to the limitations I am currently in?

Kind regards, Fiona

My bank is telling me that my browser is not secure. I check my account daily and this is the first time I have received this notification. What must I do to renew security?

In Amazon.co.uk, when I tried to remove items for view option, the option is not working. I tried with Safari and it works?? so is it a bug with firefox or amazon, but then again why aill it work with other browser....

On start-up the Firefox browser shows a list of articles/topics that is referred to as Pockets. I clicked on one from Orion Magazine this morning and after the article was up for about 30 seconds a graphic appeared that showed a large metal looking sphere and was suppose to augment the article. This graphic completely locked up my computer. I am running an ancient iMac, mid-2007, and it took bringing down my wi-fi network and a little frustration to get my computer unfrozen. Please take down this article.

https://www.yelp.com/search?cflt=homeservices&find_loc=Solano%20County%2C%20CA

Using Firefox I can no longer search for Yelp support.

Blank, empty windows.

Hi

I accidently unistalled firefox on my macbook pro, I had to re install. I had to sign back inot fire fox by creating a new account under robinpegden@icloud,com.

I already had a firefox under this user name. Can you link my old account so I can transfer all book marks saved etc? thank you.

My email address is above

I need to access an essential security device that has an address similar to my modem, with numbers and periods only. But Firefox consistently adds either "HTTP" or "HTTPS" to the address, so Firefox says, “Unable to connect.” I am able to access my modem page without Firefox adding anything to the address. The instructions I found (at Support.mozilla.org/en-US/kb/https-only-prefs) say to disable or insert exceptions in the “HTTPS only" option on the “Privacy and Security” section of Firefox Preferences. However, there is NO "HTTPS only" selection in my Preferences (Version 78.150esr). The other suggestion, to “Click the Lock icon in the address bar,” will not work because there is no Lock icon in the address bar with this address. I have "Use the address bar for search. . ." unchecked in the "Search" section of Firefox Preferences. I also tried unchecking “Provide search suggestions,” disabling all of my Firefox extensions, and using “non-private browsing” mode. Safari browser will not connect to this URL either. Help!

firefox had me refresh browser and it updated or so,ething... and all my login user information including passwords were dumped... i have old user data but cant figure out how to copy login and key files from old user data file to my current/only profile

I am no longer able to log in to eBay using Firefox. I am using Firefox 78.15esu bc I have an older Mac that will only support up to Mac OSX 10.11. I was able to use eBay up until this morning when the site asked me to log in again... and verify that I am indeed a human through the hCaptcha checker. The checker cycles between identifying horses and lions... and every time, I seem to pass but then comes the message "Failed to pass Captcha, Please try again." I can access eBay using Safari and Chrome. Right before the failure today, the rendering of the eBay pages was odd... needed 3x the screen width to see the whole page. eBay says that the problem is on the Mozilla side of this issue... mostly because I can use a different browser without problem. I think I am in agreement with them. I don't really want to use a different browser but I will bc I like eBay, too. Please advise.

When I enter the address of a website that I like the browser opens a chinese version of the same website. I try changing the address repeatedly and it always goes to the chinese website.

www.lomography.com goes to lomography.cn automatically. I can't change it.

I want to view the website in English (US).

Been trying to find my way through controls to change this but to no avail.

What do I do?

I have received an email requesting that I update my browser before the 31 march 2024 in order to still have access to my Mozilla account.

I wish i could update firefox but my computer and operating system are at least 10 years old. And updating my operating system (to be able to use a newer version of firefox) will create havoc on my computer.

I really like using firefox, I've used it for many years. And it's indeed very practical to be able to sync between my phone firefox browser and on my laptop.

I just wanted to share my disappointment that people like me will no longer be able to use their account and browser properly. Some of us cannot or do not want to update everything all the time and wish to be able to use basic functions of apps/programs they like.

Thank you for this very good product. I'm just sorry I won't be able to use it properly anymore.

If you know of any solution to this problem, I would be very glad to try it.

Thank you

my mac desk top is version 10.11.6 its from year manufactured 2008 no more updates available, dont understand how to keep my old desk top from 20087 usable with firefox after March 31st 2024

The original way I set up my account was with [edited] @unseen.is; showing with the little icon next to it in the upper right corner of the page (Lockwise)

That ISP is no longer functioning. Therefore, when signing in, the prompt says, to "check my email". But of course I can't because it no longer exists!

I can't seem to figure out how to change it to This one from which I'm sending this message from: [edited] @proton.me

However I did change the https://accounts.firefox.com in the Firefox Lockwise. (See attached image)

I accidentally deleted the blue star on one of my book-marked items and am struggling to get it back. Its very useful so i can see immediately if somethings already been bookmarked. Plus I could remove easily and/or put into other folders. All solutions appear to be to go to customize firefox and to drag and drop in some bar at the top of the page BUT when i do this it STILL doesn't come back. HELP!!! (Please explain in total laymens terms and don't nauseate me with technolingo.)