All Products Support Forum

I have set up two bookmarks, both for the same financial institution, one for my wife, and one for myself. It appears that the system has copied the card numbers from the first one, and put them into the second one, so that we can only get access to her cards, not mine, no matter which bookmark we use.

I have a similar problem with saved passwords. They go into the directory with whatever name the organization uses, which isn't always useful. "login.live..." appears several times, and I have to sign in to each of them in turn, to find the one I need. How can I re-name them to something useful?

All my inactive tabs on Firefox iOS are unable to be opened, whenever I tap on them the page won’t load and I can’t even copy the url from the search bar since there’s nothing there, and half the time the app crashes too whenever I’m on one of the inactive tabs.

I also can’t use the hamburger menu to copy the link or send to another device, and though the tab thumbnail is saved in the cache the page itself refuses to load.

Is there a way to bring them back? I’m running the latest version of the app and iOS.

Firefox is my default browser on my IPad. About two months ago I started having to make two attempts every time to open hyperlinks in email messages. The first attempt led only to my Firefox homepage. The second was always successful in opening the link. Starting about two weeks ago, all efforts to open email links in Firefox failed - they all led to my homepage. There is no problem with my internet connection and the problem persists regardless of whether I’m using VPN or not. Changing to Safari as default browser on my IPad works fine as does using Firefox on my Windows PC. How do I fix this problem? Thanks in advance for advice and assistance. ATR

As of version 123.x Share>Add to Home Screen shortcuts on iOS/iPad Home Screen no longer open. Instead when tapping the icon it just opens the Firefox start page.

I recently strengthened all my passwords. I used FF on my Mac to accomplish the task and synced the new passwords to Firefox for iOs on my iPhone. I hit the button for autofill passwords, but autofill doesn't work. Often I get a message saying I must have a "passcode-enabled" device. I have that, if they mean the passcode for starting the iPhone after it's been turned off. Wassa matta? Thank you.

Mon i phone et mon mac sont connectés à firefox avec le meme account. Mes mots de passe sont dans mon iphone, aucun mot de passe sur mon mac..., toutes les synchronisation sont activées!! Comment exporter mes mots de passe pour les charger sur mon mac ou plus simple ou faire en sorte que la synchronisation fonctionne entre les deux appareils.??

Merci pour votre aide,

Sidonie [removed phone# from public]

Seems like the Mac iOS pop-up Translation function (when you highlight a text on a webpage and a pop-up menu comes up with "Copy," "Translate," "Look Up," etc.) isn't working on Firefox 123.4. I've checked my Settings and it doesn't seem like there's anything that should be interfering, and it worked fine until about three days ago, when suddenly every attempt to Translate gets a "translation is not available right now, try again later" error.

Any ideas? What sucks is I'm not sure if this is a Firefox problem or a Mac iOS problem. Thanks for any insights.

I'm not entirely certain what to list this under... Mozilla Firefox updated a few weeks ago, not entirely certain which version started this issue. However, in the past, when I go to log into my Capital One app on iOS, the password function with Firefox on my iOS keyboard would automatically identify the Capital One login page through the app, and suggest my Capital One password accordingly.

Nowadays, after whichever update it was, now I have to type Capital One into the search bar for the password function. The password page also doesn't come up on dark mode, even though it did in the past, and my system settings are set to have everything in dark mode. Therefore, I'm wondering if it is user error or some thing that needs to be fixed on the back end.

Uninstalled and reinstalled both the Capital One and the Firefox app, as well as restarting my phone (iPhone 13). Nothing has changed. Thanks for your help.

I am not receiving my email. When I try to, I am told to enter password. Even when creating a new password, I continue to get the same request to enter my password. I don't know how to get out of this predicament. Need help!

If I install Firefox 124.0, will I have an opportunity to change the default tab order setting to "Tab Order" instead of "Recently Opened" before the browser messes up the order of my 100s of open tabs?

I by mistake have synced into wrong account. I believe i did have same account with same email only but my data was not there when i tried loggin in by resetting

password

in firefox ios Settings>"Send Usage Data" is enabled. "Studies" is enabled. it's my first iphone (15) and over the last 6 weeks swamped with new stuff to figure out but first weeks disabled everything i could to send out my data via IOS and all apps (firefox) and 90% sure i disabled these in firefox to find them now enabled. i've done 3+ IOS and firefox updates, does either go into our settings and re-enable them? is there a list somewhere so we know what to go back in an check after each update? i'm positive updating to IOS 17.4 it turned off my VPN without notification. the apple support told me IOS updates can change preference settings but doesn't know which and we have no control over it. yikes! thank you!

Hello,

Firefox for iOS always worked with autofill until a couple of days ago. I cannot for the life of me get it to work. I deleted app, reinstalled, resynced and it still doesn’t work. I can see my passwords in the passwords section under privacy but it won’t autofill. I’m wondering if the latest update broke it.

Firefox for ios has always auto filled my saved passwords. A few days ago, it stopped. I haven’t changed any settings. I updated the app and checked that the settings were the same. Still no autofill. Help!