All Products Support Forum

my old pc has died, I had copied all files from it to a new pc. I want my old profile to run but I cannot get that to happen. That old profile has many folders and a large address book that I need. How can I recover them? I know that they are someplace on the new pc

I have been trying for days to get back my profile files for account settings, emails, and address book. All but one time (account settings), the import-export Add-in freezes and TB become non-responding. What can I do?

After downloading the Beta, I ran the import from the existing. It restarted and hung. I've not been able to get it to load at all after the import. An automatic crash report was collected by Microsoft.

I'll wait for news this has been looked into before I try it again.

Windows 11, Intel CPU. Have used Thunderbird since KMail became untenable on Ubuntu machines. Kinda tired of the "There is no email to support your requested action" message every time I load Thunderbird and was hoping the Beta might fix that.

A complete novice, so please keep things simple. I recently changed email host/provider and was advised to back up my existing Thunderbird profile which I did. I have now an Sbd file. I want to reinstall the profile and I have used the import prompts on Thunderbird, but I dont seem to be able to import anything.

At the moment I do not have access to previous emails, addresses etc. Please advise, thanks in advance. Stuart