All Products Support Forum

Despite your suggestion in your prematurely-closed question at https://support.mozilla.org/en-US/questions/1415834 the Android app *STILL* doesn't have the Sync and Save Data option. This is v120.1.1 (you know, well after the Overflow Menu got BROKEN in the desktop version). I have NO idea what device you must be using to suggest scanning from the keyboard, but this phone has no such item. And scanning from the camera complains that I didn't scan from the non-existent option in the app.

Tried reading articles on mozilla's website to get some kind of Assistance or Direction on privacy protection however an add-on that was suggested from Mozilla and their site was reported as not secure please advise me of my next steps are really appreciate your assistance seems like lately since I've tried to protect myself more I'm becoming more and more vulnerable

Firefox for iOS no longer will open when I click from my mail or the QR scanner. This is a recent development. To be precise, Firefox opens, but nothing else happens! Any suggestions? Thanks.

I have a Chromebook, after entering the name of the collection and trying to add a page, I click enter on the keyboard and nothing happens, I tried both the physical and touch screens keyboard, it worked normally before. How i can fix this? I have newest version firefox android.

I honestly don’t khow to describe this, but when I open YouTube, there’s a random chance for it to redirect me to the YouTube app and to add insult to injury, signs me out of the YouTube site on Firefox too… I have no idea how to fix this, I tried everything I could think of

Hello: I’m running iOS 17.3.1 on iPhone. The problem I’m experiencing: I used to see the Recommended by Pocket articles on my iOS Firefox homepage, but they stopped appearing a few weeks ago. I’ve searched for a resolution, but all I can find are the steps for customizing/personalizing my HomePage: the problem is that although I’m signed into my Firefox/Mozilla account and have chosen Firefox as my Homepage for New Tabs, and I’ve signed out, restarted the app and changed my Firefox settings several times, the option: ‘Recommended by Pocket’ ( along with the actual articles appearing on the homepage) doesn’t even appear anymore: I’m at a loss as to locating that option, as well as, again, seeing the Recommended Articles as they appeared previously. Thanks so very much for any help !

Surely I'm not the only one, when I try to paste in to a field in firefox 122.01 stock android 13, the paste buttons disappears almost immediately after you long press on a text field. Maybe 1 time in 3 it works ok.

Also, does anyone else have an issue with accessing facebook in firefox? Most times you try to type in a text box, it appears under the on-screen keyboard.

Other links on this website are unresponsive

https://technews.tw/2024/01/04/what-comes-after-open-source-bruce-perens-is-working-on-it/

1. Sometimes I use the browser while the system is in dark mode.
2. Then I switch system to light mode. FF recognizes it and switches to light mode accordingly.
3. Then I use it in light mode for a little more.
4. Then some time passes (maybe a few hours), I don't use FF during that time.
5. Then, I tap on FF icon, the browser starts, but immediately switches back to dark mode, while the system is still in light mode.
6. I have to close FF by swiping on it in task switcher, and then tap on the app again.
7. FF now uses light/dark theme according to system.

Device: Motorola Edge 30 Neo with stock Android 14.

I am using Fennec: 124.1.0 (Build #1241020), 516df33ca9+ GV: 124.0.1-20240326023132 AS: 124.0

Keep getting the message on new Tab page..."500 Internal Error". Tried a search of it, found correction suggestions...did a soft & hard reboot=nothing. Tried finding the Firefox Cache, that said to delete, but can't find that file in the Settings tab in Firefox. So can't do any searches in Firefox for 2 days now. Can you help to resolve this? Or, do I have to delete Firfox & go to another browser?

It's so annoying that you ask for my password when I'm already logged in obviously. I'm on the same phone the same internet at the same address you should know by now it's me. And then nobody remembers the password even though they said they remembered it and I don't remember it. And it says if I reset my password I'm going to lose all the bookmarks and all of my logins. What the heck? Why isn't there always option just to login with my Google account? It does sometimes but not always.

When I go into settings and want to add a search engine as my home page it won't let me add yahoo as my home page in settings. I put https://www.yahoo.com in the URL part of the settings and on Android and it will not let me add it in the settings of Mozilla app. Thanks Graham

Hello, when I type in google.com, which I use for my homepage it displays https://www.google.com/webhp?client=firefox-b-1-m&channel=ts And the page is white and blank.

If I switch to desktop mode it appears. If I type in the address bar it searches.

I am not sure why it's not displaying, just happened one day.

I have attached screenshots.