Showing questions tagged: Show all questions
  • Solved
  • Archived

App crashes as soon as I open url

Ever since the new update my Firefox has deleted all my tabs and won’t let me open any urls. I’ve already uninstalled and reinstalled the app to no changes. The only solu… (read more)

Ever since the new update my Firefox has deleted all my tabs and won’t let me open any urls. I’ve already uninstalled and reinstalled the app to no changes. The only solution I’ve seen that could work would be sending my log report, yet haven’t found anywhere to post said log. Overall I’m lost at where to solve my problem with my app crashing. For context I’m using an iPhone that’s currently running iOS 14.

Asked by Umber 1 year ago

Answered by Paul 1 year ago

  • Locked
  • Archived

Phone crash log

Firefox has been crashing my phone for a while now. It finally was able to generate a crash log. Can someone take a look at the log and see what might be causing it? Than… (read more)

Firefox has been crashing my phone for a while now. It finally was able to generate a crash log. Can someone take a look at the log and see what might be causing it? Thanks.

https://crash-stats.mozilla.org/report/index/32b12d52-cee0-49a4-bc70-7fea40230419#tab-rawdump


Old thread talking about the crash if anyone's interested.

https://support.mozilla.org/en-US/questions/1408791

Asked by bluechair 1 year ago

Last reply by Paul 1 year ago

  • Locked
  • Archived

android backups?

the story here is I had my OS drive on my desktop completely fail, wouldn't write, wouldn't read, didn't have anything too important just games EXCEPT for the backups to … (read more)

the story here is I had my OS drive on my desktop completely fail, wouldn't write, wouldn't read, didn't have anything too important just games EXCEPT for the backups to my bookmarks, i got a new drive and installed firefox. when i logged in, my bookmarks weren't there and it synced with my mobile firefox and the bookmarks that i had before my OS drive failed on my phone also disappeared, Im just wondering if firefox mobile has backups of bookmarks and if It does how do I replace these backups on my mobile and if possible use the backups on mobile to fix my bookmarks on my pc.

Asked by mrsneekyninja 10 months ago

Last reply by Paul 10 months ago

  • Solved
  • Archived

Tabs do not maintain correct webpage

On Firefox Beta for Android, 113.0b9 (Build #2015947331). I run 30-40 tabs. Sometimes when I switch to a tab it is no longer on the page I left it at. It is one page bac… (read more)

On Firefox Beta for Android, 113.0b9 (Build #2015947331).

I run 30-40 tabs. Sometimes when I switch to a tab it is no longer on the page I left it at. It is one page back in the tabs history. When I first switch to the tab the URL is briefly correct, and it's as of the Back button was hit. Forward is not an available option.

It does not consistently happen, or I would have better repro steps. Maybe it has to do with the tab being loaded out of memory?

This has been going on for a while now, a few months at least. I figured it would be fixed with subsequent updates but not yet, I have also had no luck searching for anyone else experiencing this bug.

Asked by giann1 1 year ago

Answered by Paul 1 year ago

  • Locked
  • Archived

lastpass compatibility

I have been having trouble with getting FF to work correctly with LastPass. I have reinstalled it multiple times and tried clearing cache after installation so I have a … (read more)

I have been having trouble with getting FF to work correctly with LastPass. I have reinstalled it multiple times and tried clearing cache after installation so I have a very clean FF. The last time I had this issue, LastPass support had me clear the cache without a new download and that worked for a short time. Is there a file etc. that needs to be cleared to now work with LastPass? I am using chrome with no issues with LastPass. I do not use Safari very often but LastPass works with it on my imac.

Asked by Norm 1 year ago

Last reply by James 1 year ago

  • Solved
  • Archived

My site doesn't display well in Firefox Mobile

My website https://citizenremote.com/ looks bad in my Firefox on iOs, yet it's fine in Firefox on Windows or MacOS. What could be the issues there? I have iPhone XR … (read more)

My website https://citizenremote.com/ looks bad in my Firefox on iOs, yet it's fine in Firefox on Windows or MacOS. What could be the issues there? I have iPhone XR

Asked by Penny Mosley 10 months ago

Answered by Paul 10 months ago

  • Solved
  • Archived

browser history/bookmarks search option missing on android

There is no option for me to search through my browser history of bookmarks by selecting search and entering text. The search option does not exist in my browser. I'm su… (read more)

There is no option for me to search through my browser history of bookmarks by selecting search and entering text. The search option does not exist in my browser.

I'm sure I have the latest version and I find no way to solve this.

08Mar2023 Device: Xiaomi Poco X3 Pro Location: Switzerland

Asked by khaled.fleming 1 year ago

Answered by khaled.fleming 1 year ago

  • Solved
  • Archived

Crash on crash reporter

Firefox Android just crashed when opening a bunch of bookmarks and then again every time I wanted to report a crash. I hope someone here can forward this to whoever usual… (read more)

Firefox Android just crashed when opening a bunch of bookmarks and then again every time I wanted to report a crash. I hope someone here can forward this to whoever usually receives the crash reports.

1cb54f1f-11f5-4fa7-9d97-b4bf58d29ac2 java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String java.lang.Object.toString()' on a null object reference


java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String java.lang.Object.toString()' on a null object reference at java.lang.String.valueOf(String.java:2924) at java.lang.StringBuilder.append(StringBuilder.java:132) at java.lang.Throwable.printEnclosedStackTrace(Throwable.java:709) at java.lang.Throwable.printStackTrace(Throwable.java:674) at java.lang.Throwable.printStackTrace(Throwable.java:735) at mozilla.components.support.base.ext.ThrowableKt.getStacktraceAsString$default(Throwable.kt:19) at mozilla.components.lib.crash.service.MozillaSocorroService.sendCrashData(MozillaSocorroService.kt:607) at mozilla.components.lib.crash.service.MozillaSocorroService.sendReport$lib_crash_release(MozillaSocorroService.kt:285) at mozilla.components.lib.crash.service.MozillaSocorroService.report(MozillaSocorroService.kt:5) at mozilla.components.lib.crash.CrashReporter$submitReport$2.invokeSuspend(CrashReporter.kt:70) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:9) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:112) at kotlinx.coroutines.internal.LimitedDispatcher$Worker.run(LimitedDispatcher.kt:4) at kotlinx.coroutines.scheduling.TaskImpl.run(Tasks.kt:3) at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.run(CoroutineScheduler.kt:96) Suppressed: kotlinx.coroutines.internal.DiagnosticCoroutineContextException: [StandaloneCoroutine{Cancelling}@6aec4f8, Dispatchers.IO]

The original bookmarks crash was this:

300e77b6-00e5-458d-ae84-d1202c866a1b java.lang.NullPointerException

* New Sentry Instance: https://sentry.io/organizations/mozilla/issues/?project=6375561&query=9fd75a9f565c460b91e4977064d87e83

java.lang.NullPointerException at org.mozilla.fenix.library.bookmarks.BookmarkFragment.refreshBookmarks(BookmarkFragment.kt:103) at org.mozilla.fenix.library.bookmarks.BookmarkFragment$refreshBookmarks$1.invokeSuspend(BookmarkFragment.kt:14) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:9) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:112) at android.os.Handler.handleCallback(Handler.java:883) at android.os.Handler.dispatchMessage(Handler.java:100) at android.os.Looper.loop(Looper.java:214) at android.app.ActivityThread.main(ActivityThread.java:7400) at java.lang.reflect.Method.invoke(Native Method) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:491) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:935) Suppressed: kotlinx.coroutines.internal.DiagnosticCoroutineContextException: [StandaloneCoroutine{Cancelling}@26f4bf6, Dispatchers.Main]

Asked by Fabian 9 months ago

Answered by Fabian 9 months ago

  • Solved
  • Archived

Firefox add-ons doesn't recognize that it's being opened with Firefox.

The Firefox for Android add-ons section (yes, I made sure I was in the 'for Android' add-ons web address, as opposed to the 'desktop add-ons' web address) is saying "You'… (read more)

The Firefox for Android add-ons section (yes, I made sure I was in the 'for Android' add-ons web address, as opposed to the 'desktop add-ons' web address) is saying "You'll need Firefox to use this extension" and not allowing me to install add-ons as the page employs a download firefox link that leads to an "Open" button in the Google Play Store, as I already have Firefox installed. I have tried many different add-ons to test if the issue is isolated to a single add-on and to test if it is an add-on compatibility issue, and it seems to be a consistant issue with all add-ons. Yes my underlying operating system (Android), and the Firefox for Android app are both up-to-date with the latest versions. I have located the Firefox support page labeled "Unable to install add-ons (extensions or themes)" and was able to work through the the list of potential issues and their solutions, to determine that every item on the list was either inapplicable or not the problem/solution. What am I missing?

Asked by #include <binary_glitch> 1 year ago

Answered by Paul 1 year ago

  • Solved
  • Archived

Scrolling bookmarks causes iOS app to crash

Attempted to scroll through a folder of bookmarks (Firefox for iOS on an older iPad Pro that’s been fully updated to iOS 16.1). About halfway through the scroll, the app … (read more)

Attempted to scroll through a folder of bookmarks (Firefox for iOS on an older iPad Pro that’s been fully updated to iOS 16.1). About halfway through the scroll, the app shuts down. Upon restart, it restores tabs, but also apparently clears cache, forcing me to re-login to accounts.

Asked by carl.graziano 1 year ago

Answered by Paul 1 year ago

  • Solved
  • Archived
  • Solved
  • Archived

Scrolling up requires two downward swipes

I'm having an issue with Firefox on Android. On certain websites (e.g., Yahoo News, Calscape.org, Google search results--with Goggle Search Fixer add-on enabled), I can s… (read more)

I'm having an issue with Firefox on Android. On certain websites (e.g., Yahoo News, Calscape.org, Google search results--with Goggle Search Fixer add-on enabled), I can scroll down the page without issue, but scrolling slowly back up toward the top of the page with downward drags of my finger is only responsive half of the time. That is, I can only scroll back up with every-other downward swipe/drag of my finger. This odd behavior does not happen with other mobile browsers (I'm on Android 13 and using a Galaxy A53 5G). Any suggestions?

Asked by cjw 1 year ago

Answered by cjw 1 year ago

  • Solved
  • Archived

Force landscape orientation in fullscreen mode

Until recently (sorry, I don't know which version I upgraded from), entering fullscreen mode when playing back video (such as YouTube) would automatically force landscape… (read more)

Until recently (sorry, I don't know which version I upgraded from), entering fullscreen mode when playing back video (such as YouTube) would automatically force landscape mode, even with auto-rotation disabled. Now, there seems to be no way for me to enter landscape mode while playing back a video, without enabling auto-rotation (which I otherwise always keep disabled).

I realize that the desired behavior here can be subjective, but at least it would be nice if there is/would be a way of configuring this behavior?

I'm on Android 13 (Oxygen OS 13 on OnePlus Nord 2T), with Firefox version 112.2.0 (release April 24 on the play store).

Asked by johannes38 1 year ago

Answered by Paul 1 year ago

  • Solved
  • Archived

Firefox Android slows down after extended browsing session

I noticed that on a regular basis, Firefox Android slows down dramatically after 1 or 2 hours of browsing. The only fix of the problem is to force stop the browser and la… (read more)

I noticed that on a regular basis, Firefox Android slows down dramatically after 1 or 2 hours of browsing. The only fix of the problem is to force stop the browser and launch it again. This happens consistently as well after disabling extentions. Firefox is updated to the latest version, 110.

Asked by TA 1 year ago

Answered by TA 1 year ago

  • Solved
  • Archived

reopening inactive tabs causes full reload of page, and it's very slow

Keep seeing a bug where tabs that were kept open but are not active, upon reopening do a full reload, and then take a long time to load often failing to load at all after… (read more)

Keep seeing a bug where tabs that were kept open but are not active, upon reopening do a full reload, and then take a long time to load often failing to load at all after a timeout.

video recording

Asked by George 8 months ago

Answered by Paul 8 months ago

  • Solved
  • Archived

MacOS Firefox keeps creating a new shortcut in the dock when it is quit

G'day folks, Just wondering if anyone else is having this curious behavior after updating to FF v112.0 for iOS - every time I quit/ close the FF app, it spawns a new doc… (read more)

G'day folks,

Just wondering if anyone else is having this curious behavior after updating to FF v112.0 for iOS - every time I quit/ close the FF app, it spawns a new dock shortcut '(even though I already have a valid one from prior use there which works fine!)'.

Is this a bug/ issue that has been noticed/ logged by others as yet?

Thanks!

Asked by +neo+ 1 year ago

Answered by +neo+ 1 year ago