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Keyboard and mouse input stops working after watching videos

When watching videos on YouTube or Amazon Prime, Firefox will eventually stop recognizing keyboard and mouse input in all windows and tabs. This can happen after just a … (read more)

When watching videos on YouTube or Amazon Prime, Firefox will eventually stop recognizing keyboard and mouse input in all windows and tabs. This can happen after just a few minutes of video or after hours. It affects nearly all input: typing or clicking in webpages, the toolbar, the address bar, etc., though I can click the 'x' button to close tabs. When I close the final window, a dialogue will appear stating that Firefox is non-responsive and allowing me to kill the process. This seems unusual, because the OS's system monitor indicates there is plenty of unused and available RAM and CPU resources. Firefox behaves normally after restarting.

OS: Xubuntu 22.04 Firefox version: 120.0 (though previous versions have been affected for the last few months)

Asked by ff.acco 5 months ago

Last reply by jonzn4SUSE 5 months ago

Thunderbird slow to the point of unusability

Hi, I just got a new laptop and downloaded thunderbird. On the new computer, Thunderbird is slow to the point where I cannot use it. I've tried uninstalling it and reinst… (read more)

Hi, I just got a new laptop and downloaded thunderbird. On the new computer, Thunderbird is slow to the point where I cannot use it. I've tried uninstalling it and reinstalling it, played with settings, and nothing seems to do the trick. I use a screen reader (JAWS) because I am blind but I've never had any issues with it before. It will work fine for a few minutes and then the slowness will begin. Any ideas how to resolve this?

Asked by hblumen 4 months ago

Last reply by Wayne Mery 4 months ago

can't stop e-mails opening

I was deleting large quantities of e-mails to free up space. I'd highlighted over 600. Thunderbird asked if I was sure I wanted to select them all, I said yes. I'd int… (read more)

I was deleting large quantities of e-mails to free up space. I'd highlighted over 600. Thunderbird asked if I was sure I wanted to select them all, I said yes. I'd intended to then hit delete.

Unfortunately, Thunderbird decided to try to open all the e-mails, in separate tabs. Of course, it can't.

Big problem is I can't stop it from trying. I have let it crash and selected "re-open", let it crash and selected "quit", tried to x-out the e-mail tabs while it is working (it won't let me), I have x'd out of Thunderbird myself, and restarted my PC.

And, still, when I try to start Thunderbird, it opens and immediately starts trying to open all those tabs again.

Please tell me how to make it stop! I made one bad click ...

Asked by sales.calls.2 2 months ago

Last reply by Stans 2 months ago

Firefox v123 Snap on UbuntuStudio 22.04 only works in Safe Mode

UbuntuStudio 22.04 uses the Firefox Snap package by default. The latest automatic update does not display pages correctly in normal mode, but does work correctly on Safe… (read more)

UbuntuStudio 22.04 uses the Firefox Snap package by default. The latest automatic update does not display pages correctly in normal mode, but does work correctly on Safe Mode. Snap.io lists only the latest version of Firefox so I was unable to ask snap to revert to the previous release (prior to 5 Mar 24) and by the time I had tried to investigate the previous version was no longer cached. I did not see a way to force a fresh download of firefox from the latest channel on snap.io.

I tried the snap beta channel for v124, but that exhibited the same problems.

I tried adding a symbolic link to colors.css after seeing firefox complaining that it could not be found when started from the command line. That removed the error/warning message but did not clear the problem with normal mode.

I use the en-GB locale extension only. The technical details about my PC are as follows:

  • Operating System: Ubuntu Studio 22.04
  • KDE Plasma Version: 5.24.7
  • KDE Frameworks Version: 5.92.0
  • Qt Version: 5.15.3
  • Kernel Version: 6.5.0-25-lowlatency (64-bit)
  • Graphics Platform: X11
  • Processors: 12 × AMD Ryzen 5 7600 6-Core Processor
  • Memory: 30.5 GiB of RAM
  • Graphics Processor: RAPHAEL_MENDOCINO

I have now downloaded v123 and installed it in my local home directory, and that version is working well. I have removed the firefox channel via snap. It is likely to be a fault in the construction of the snap for v123 that was not present for v122 prior to 5 Mar 24.

Asked by Emma 1 month ago

Last reply by jonzn4SUSE 1 month ago

Social Security log in

I have been using Firefox to log into the Social Security site for years. Today, I am unable to log in, after trying several approaches. I switched to Chrome and was able… (read more)

I have been using Firefox to log into the Social Security site for years. Today, I am unable to log in, after trying several approaches. I switched to Chrome and was able to log in immediately. What has changed in Firefox?

Unrelated issue. On this page is an option to "share data." When I tried it, nothing showed up, but there was a link to explain how to do it manually. When I went back to this page, it was blank, and I had to start over again. Not good website design!

Asked by swolfearch 4 months ago

Last reply by cor-el 4 months ago

Tbird extremely laggy and slow

Was just updated to version 115.5.1, and I had held off posting this question until after the update, hoping the issue might be resolved... but it's as bad as ever. Tbir… (read more)

Was just updated to version 115.5.1, and I had held off posting this question until after the update, hoping the issue might be resolved... but it's as bad as ever.

Tbird abruptly became very slow to delete/display messages; not with the last update, but a couple of updates previously. I have been in the habit of working my way up the list from the oldest to the newest, and as I hit "delete" and "up arrow" to view the next email, it's a slow, laggy process. Both emails remain highlighted for a second or two, the old email continues to display, then the deleted email drops out, and shortly the new one displays, the whole process taking a bit over two seconds... to move from one email to the next, a process that used to be nearly instantaneous. No idea exactly when that changed, but it seems to be a process that's getting worse with time.

Any ideas on what I might be able to do to get my original level of performance back? For what it's worth, this is a new machine, insanely fast compared to my older one, and Tbird is the only app where I'm encountering this kind of slowness issue. Everything else is astonishingly faster by comparison... but Tbird remains laggy and slow and I've no idea where to start looking for reasons for this. Don't even know what kind of information to post here that might be useful in diagnosing the issue - - tell me what's needed and I'll do my best to get it. Thanks in advance! I *really* don't want to change email clients after all this time!

Asked by Karl Anonomyous 5 months ago

Last reply by sfhowes 5 months ago

Thunderbird running slow and taking ages to delete

Up until the last update, Thunderbird was pretty on point. I rarely had to wait more than 30 seconds for it to delete several messages at a time (junk mail, amirite?) I d… (read more)

Up until the last update, Thunderbird was pretty on point. I rarely had to wait more than 30 seconds for it to delete several messages at a time (junk mail, amirite?) I don't use add ons or calendars, I solely use Thunderbird as a mail handler. Any ideas?

Asked by Brandywine Bridge 4 months ago

Last reply by Wayne Mery 4 months ago

Runtime Error

I use Mozilla as my browser on Windows 7. When I click on Mozilla I get an Error page which reads, " Server Error in "/" Application. Runtime Error. Not sure how to fix t… (read more)

I use Mozilla as my browser on Windows 7. When I click on Mozilla I get an Error page which reads, " Server Error in "/" Application. Runtime Error. Not sure how to fix this. Can you help. Thank-you

Asked by notlufkk 3 months ago

Last reply by cor-el 3 months ago

Credentials issue

I can not change password and connect to my gmail account after changing password. I try also change it in password managaer in settings Polecenie STAT się nie powiodło.… (read more)

I can not change password and connect to my gmail account after changing password. I try also change it in password managaer in settings

Polecenie STAT się nie powiodło. Błąd pobierania numeru i rozmiarów wiadomości. Odpowiedź serwera poczty pop.gmail.com: [AUTH] Invalid credentials.

Asked by Rafał Rafał 4 months ago

Last reply by david 4 months ago

Microsoft Exchange SMTP Issues

Our organization uses GoDaddy which worked fine with Thunderbird until GoDaddy migrated to Microsoft Exchange 365/Outlook. According to GoDaddy, Microsoft does not allow … (read more)

Our organization uses GoDaddy which worked fine with Thunderbird until GoDaddy migrated to Microsoft Exchange 365/Outlook. According to GoDaddy, Microsoft does not allow any of the authentication protocols offered by Thunderbird for SMTP outgoing messages.

Thunderbird has helpfully added a Microsoft 365 option for SMTP settings in the latest update, but when you click that it says that you have to get a third-party paid app called OWL to make it work.

My question to Thunderbird: is this going to be the only answer to this problem or is it being worked on? Background is that the organization I work with has the GoDaddy Account so I have no control over that choice. I've used Thunderbird to keep my email out of the clutches of Microsoft Outlook and would like that to continue. I've also been donating to Thunderbird for years so I'm not opposed to paying. I just don't think I should have to use a 3rd party app for basic functionality.

Asked by Linda Coburn 2 weeks ago

Last reply by david 2 weeks ago

Linux Profile and Hang issues

I am a long time Thunderbird user on both Windows and now on Linux. My current Linux Mint system and Thunderbird are both current on updates. Thunderbird has been exper… (read more)

I am a long time Thunderbird user on both Windows and now on Linux. My current Linux Mint system and Thunderbird are both current on updates. Thunderbird has been experiencing hang for several weeks (maybe more like a couple months) I have been living with it as it will recover if I wait a minute or so. Today when I started looking the issue I was more than a little disturbed to find the profile being used was located in mt home folder instead of on the server I had been using it on (I thought) for several years. Upon further examination it appears I have FOUR profile showing up and the one on the server has not been used in over a year. Why would my default profile not be where I expect it to be living??? I guessing I have a bunch personal folders data now scattered out across in at least three places and only one of them is getting backed up. NOT a very happy camper here today. . . See attached info: I didn't see anything in the log file, but then the hangs seem to recover when I wait them out.

Asked by davedrumm41 3 months ago

Last reply by christ1 3 months ago

Locked out of my Thunderbird E Mail

I think I have been scammmed I was sent an e-mail that appeared to be from cogeco.ca my provider stating that I needed to update otherwise I would no longer be able to ge… (read more)

I think I have been scammmed I was sent an e-mail that appeared to be from cogeco.ca my provider stating that I needed to update otherwise I would no longer be able to get into my email account. I updated and now cannot get into my email I can get into everything else using firefox but not email, please help me. Thanks

Asked by Scorpio46 3 months ago

Last reply by david 3 months ago

Error code: SEC_ERROR_KEYGEN_FAIL

Ever since the automatic update of the new Firefox 120.0.1 none of my pages or websites will open. No matter where I go I get the error message: Error code: SEC_ERROR_KE… (read more)

Ever since the automatic update of the new Firefox 120.0.1 none of my pages or websites will open. No matter where I go I get the error message: Error code: SEC_ERROR_KEYGEN_FAIL before the update I was able to open my bookmarks and other websites with no issues. It is now totally unusable. Please help I like Firefox over Chrome and Edge.

Asked by pattiburns4 3 months ago

Last reply by zeroknight 3 months ago

FIREFOX slow to load

Dear Mozilla/Firefox, in the past week or so Firefox is noticeably slower to load than Norton Secure or Google Chrome. Running from a shortcut or pasting the same link in… (read more)

Dear Mozilla/Firefox, in the past week or so Firefox is noticeably slower to load than Norton Secure or Google Chrome. Running from a shortcut or pasting the same link into the address bar, Firefox takes around 25 seconds to load where Norton is almost instant. There are features of Firefox that I prefer over other browsers so hope you can guide me how to fix this. Thank you,

Asked by Glass Junkie 5 months ago

Last reply by zeroknight 5 months ago

Firefox unable to open the website

hhaexchange Unable to open this site after entering username and password, it opens in all other browsers. I have cleared cache, enabled Javascript and mostly all commo… (read more)

hhaexchange

Unable to open this site after entering username and password, it opens in all other browsers. I have cleared cache, enabled Javascript and mostly all common solutions i could google.

Asked by BMHHC Hazleton 3 months ago

Last reply by zeroknight 3 months ago

`unable to access my bank account online with your Browser!

I am in Europe. My Bank is in the U.S. I can no longer log on and access my account through this Mozilla Browser. I continually receive this message:\Secure Connection F… (read more)

I am in Europe. My Bank is in the U.S. I can no longer log on and access my account through this Mozilla Browser.

I continually receive this message:\Secure Connection Failed

"An error occurred during a connection to click-notification.capitalone.com.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

This is my ticket (116230) from my initial request.

What can I do?

Asked by Janet Newell 5 months ago

Last reply by Paul 5 months ago

Mozilla not opening local site without Internet

Dear Sir/Madam, I need help with Mozilla Firefox 119.0.1 (64-bit) version which is almost not working internally without Internet link. When I try to open local internal… (read more)

Dear Sir/Madam,

I need help with Mozilla Firefox 119.0.1 (64-bit) version which is almost not working internally without Internet link. When I try to open local internal site Mozilla Firefox waits to open https://www.bootstrapcdn.com/ Internet location which is unavailable because we are using the browser in isolated network and it is waiting for this site for more than 15 minutes before it opens the local site.

This is not the way we are expecting the browser to work so the question is can we disable this requests in Mozilla Firefox that we were not aware of and that are not asked from out side?

Thank you!

Igor Vanevski, IT administrator, Belgrade, Serbia

Asked by igor.vanevski 5 months ago

Last reply by cor-el 5 months ago