All Products Support Forum

I have checked SMTP server settings - appear to be OK as the internet supplier expects. This suddenly started to happen about a week ago. other Emails sent via hotmail and gmail not now affected .

I had to get SPF or DKIM on my suppliers mail server to allow gmail emails to be sent.

All email addresses receive emails so that part is OK

Auto play blocking is no longer working.

media.autoplay.block-event.enabled true media.autoplay.blocking_policy 3 [tried 2] media.autoplay.default 5 [tried values]

Anyone have good values that block auto playing videos?

I installed Thunderbird 115.6.1 and it will not send or receive email. I uninstalled Thunderbird and scoured the Windows 10 Registry with CCleaner. When reinstalling Tbird 115.6.1 it works until I reboot then it fails again.

I have checked the serer setting for the Incoming and Outgong servers and they are correct.

My PC goes online without a hitch with Firefox, Tor, Vivaldi, and DuckDuckGo browsers. The Internet connection is solid. Note: Firefox was misbehaving in that it would not fully open some sights. In Windows Programs and Features I found and executed a Repair function for Firefox and that solved that problem. This saved me from uninstalling, flushing the Registry, and reinstalling. I thought it may clear the Tbird problem, but it did not.

I am quite technically savvy as I used PC since they were on the market and never ask for help until I've exhausted every possible fox. This problem is one for the history books and eludes me.

Error message is that the server is not responding. eMClient email software works without a problem as does using Web mail through Firefox or another browser. Your help is most appreciated, or a link where i may download a previous version of Thunderbird. Thank you, your help is warmly appreciated.

Wayne English Wayne@WayneAEnglish.com WayneAEnglish.com

I have been using Thunderbird on my PC's for at least 8 years. It has been reliable and easy to set up for use with multiple acccounts. However, in the last couple of weeks it keeps freezing up and the header bar tells me it is "not responding". I have tried closing and reopening the program & restarting my computer, no joy. I wonder if there was an update recently which caused this sudden bug? My current version is 115.6.1

PR_END_OF_FILE_ERROR how do I get rid of this error that keeps popping up when I attempt to launch Amazon.com I have never had this happen before..... it just started about a week ago.

I have used message filters for some years with complete success. Recently when an email is moved by a filter, either on initial receipt or on manual run, the message appears in the correct folder okay but is not removed from the inbox. i.e. it appears in both. If I delete it from the inbox it gets deleted from the folder as well. !! I am not aware of having changed any settings. Can anyone explain where I'm going wrong, please? John

Thunderbird hangs at checking mail server capabilities - this message appeared after Thunderbird crashed 2 days ago. Apparently messages are sent although that is not indicated but no new messages are being received ( ????? blocked). I have tried to reboot to no avail. HELP PLEASE. I am using WIN 10 if that helps and my primary server is SHAW.ca

...and i love this product so i would love so much to solve this. thank you.

link to crash report - https://crash-stats.mozilla.org/report/index/ca4e5edc-767c-44aa-bd45-194e80240107

I am receiving the following message: The RETR command did not succeed. Error retrieving message. Mail server.comcast.net responded: Message 9 expunged.

The message number does change each time I try to download my messages. Thanks for any help. Rob

UbuntuStudio 22.04 uses the Firefox Snap package by default. The latest automatic update does not display pages correctly in normal mode, but does work correctly on Safe Mode. Snap.io lists only the latest version of Firefox so I was unable to ask snap to revert to the previous release (prior to 5 Mar 24) and by the time I had tried to investigate the previous version was no longer cached. I did not see a way to force a fresh download of firefox from the latest channel on snap.io.

I tried the snap beta channel for v124, but that exhibited the same problems.

I tried adding a symbolic link to colors.css after seeing firefox complaining that it could not be found when started from the command line. That removed the error/warning message but did not clear the problem with normal mode.

I use the en-GB locale extension only. The technical details about my PC are as follows:

• Operating System: Ubuntu Studio 22.04
• KDE Plasma Version: 5.24.7
• KDE Frameworks Version: 5.92.0
• Qt Version: 5.15.3
• Kernel Version: 6.5.0-25-lowlatency (64-bit)
• Graphics Platform: X11
• Processors: 12 × AMD Ryzen 5 7600 6-Core Processor
• Memory: 30.5 GiB of RAM
• Graphics Processor: RAPHAEL_MENDOCINO

I have now downloaded v123 and installed it in my local home directory, and that version is working well. I have removed the firefox channel via snap. It is likely to be a fault in the construction of the snap for v123 that was not present for v122 prior to 5 Mar 24.

I use Mozilla as my browser on Windows 7. When I click on Mozilla I get an Error page which reads, " Server Error in "/" Application. Runtime Error. Not sure how to fix this. Can you help. Thank-you

During move of my 2022 mails, the system crashed, and the mails disappeared. I have an older back-up, but how do I get the 2022 mails back without disturbing the later mails

115.5.1. It has been months now since the redesign and this is still so buggy I encounter bugs constantly. Most critical is if I highlight something and try to drag it to a new location it gets deleted. No undo function available. What was highlighted is just gone permanently. I try to remember to instead copy and paste then delete from the former location but I keep forgetting and lose everything. Entire paragraphs I wanted to relocate. If I do try to copy and paste it doesn't paste on the first attempt. It pastes the second time.

At this point I think I have to switch to Webmail for sending out an email. I just can't deal with broken Thunderbird any more.

Hi,

I have a Gmail account and use the web browser version on my windows 10 laptop and the Android Gmail app on my Samsung S22 android phone. Prior to installing Thunderbird v115.7.0 (note I did not have an earlier version installed), the notifications would appear on both windows and the phone. Since installing Thunderbird on the laptop I do not get notifications on the phone. I have to open Gmail on the phone to see if there are new email message.

Any suggestions are greatly appreciated.

Cheers! Terry