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Firefox won't start at all.

Hello, I just installed windows 10 on my nephews computer. I installed firefox so I don't have to use edge, but firefox won't start. It just flashes. I have tried re-inst… (read more)

Hello, I just installed windows 10 on my nephews computer. I installed firefox so I don't have to use edge, but firefox won't start. It just flashes. I have tried re-installing firefox, deleted all mozilla and firefox files and folders and clean installed firefox, even reinstalled windows. Troubleshoot mode don't work, it just flashes too. I checked for Crash Reports, but there are none. The only time it works is when windows is in safe mode, I even upgraded to computer to windows 11 hoping that it would fix what ever is going on. But it didn't. I honestly have no idea what to do next. Firefox has worked on that computer before. Everything else works fine, it's just firefox that won't work. If anyone has any ideas, please let me know.

Asked by t_lsv 2 years ago

Answered by FredMcD 2 years ago

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Thunderbird email

Getting XUL Runner error message: Version ‘91.8.0’ is not compatible with MinVersion >= 91.9.0 MaxVersion <= 91.9.0 Will not open Thunderbird email at all. Please… (read more)

Getting XUL Runner error message: Version ‘91.8.0’ is not compatible with MinVersion >= 91.9.0 MaxVersion <= 91.9.0

Will not open Thunderbird email at all. Please assist…

Asked by cnbrown11 2 years ago

Last reply by cnbrown11 2 years ago

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Can't send emails from outlook (MS Exchange) through thunderbird

My ISP (GoDaddy) recently switched my email account to Outlook. I made some resettings on Thunderbird and now am able to receive my emails there again, but cannot send th… (read more)

My ISP (GoDaddy) recently switched my email account to Outlook. I made some resettings on Thunderbird and now am able to receive my emails there again, but cannot send them out. GoDaddy has sent me the appropriate settings, but no matter what I try to toggle with those, I get an error message. Still receiving emails, though, with no problems.

Asked by piotr27 2 years ago

Last reply by piotr27 2 years ago

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emails to certain recipients are bouncing back with error message

The error message below continues to be happening with the Social Security Dept. that never happened before. I have called hostgator many times and they said to write Mo… (read more)

The error message below continues to be happening with the Social Security Dept. that never happened before. I have called hostgator many times and they said to write Mozilla to correct this problem. Please help!!!!!!

This is the mail system at host gateway22.websitewelcome.com.

I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can delete your own text from the attached returned message.

                  The mail system

<jennifer.mjoness@ssa.gov>: conversation with

   mailin1b-nsc.ssa.gov[137.200.44.15] timed out while performing the EHLO
   handshake

Reporting-MTA: dns; gateway22.websitewelcome.com X-Postfix-Queue-ID: 1AEAC9D03 X-Postfix-Sender: rfc822; wsr@westernsloperehab.com Arrival-Date: Wed, 4 May 2022 12:41:17 -0500 (CDT)

Final-Recipient: rfc822; jennifer.mjoness@ssa.gov Original-Recipient: rfc822;jennifer.mjoness@ssa.gov Action: failed Status: 4.4.2 Diagnostic-Code: X-Postfix; conversation with

   mailin1b-nsc.ssa.gov[137.200.44.15] timed out while performing the EHLO
   handshake

Asked by wsr 2 years ago

Last reply by david 2 years ago

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Firefox 100 has no fox icon in taskbar, just a white paper.

If Firefox is open and running, then the firefox icon is an orange fox. I Firefox is closed and not running, then firefox icon is a square white paper (generic icon). Thi… (read more)

If Firefox is open and running, then the firefox icon is an orange fox. I Firefox is closed and not running, then firefox icon is a square white paper (generic icon). This problem did not exist in all previous editions of firefox, only in firefox 100. Help.

Asked by Acra Tone 2 years ago

Last reply by jonzn4SUSE 2 years ago

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Facebook not loading

I am currently using facebook on firefox on my apple computer (mac os catalina 10.15.7) . It says firefox is up to date. For some reason facebook doesn't open and only… (read more)

I am currently using facebook on firefox on my apple computer (mac os catalina 10.15.7) . It says firefox is up to date. For some reason facebook doesn't open and only a white page shows. I restarted firefox in safe mode and it still does not work. I cleared all history and cleared cookies. I restarted my computer. I am not a computer genius but is there anything else I can do to clear this issue?

Thanks

Asked by Hcfelts 2 years ago

Last reply by Terry 2 years ago

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Slow start of vr 99

On Windows 7, vr 98 was starting in a second. Now vr 99 start in 9 second. On Windows 10, vr 99 start in a second. Will it be fix soon or how can I reinstall vr 98 AND ke… (read more)

On Windows 7, vr 98 was starting in a second. Now vr 99 start in 9 second. On Windows 10, vr 99 start in a second. Will it be fix soon or how can I reinstall vr 98 AND keep my profile?

Asked by jdroche1 2 years ago

Last reply by jdroche1 1 year ago

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video doesn't play, but audio does when viewing online training

just updated to version 100, and now my work is stalled because I can't play online training videos (that it's my job to create, so need to publish and preview them onlin… (read more)

just updated to version 100, and now my work is stalled because I can't play online training videos (that it's my job to create, so need to publish and preview them online). The audio plays, but the video does not. Interestingly, when I navigate away from the tab, the visual still refreshes to the progress point in the video, but still does not PLAY the video.

I can share this example test link for example: https://360.articulate.com/review/content/e704e58f-e30a-4ddb-9f78-34138c1b5e3e/review

Is there a way to downgrade to the previous Firefox version?

Asked by Meg 1 year ago

Last reply by jonzn4SUSE 1 year ago

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Deleted emails keep coming back

A specific set of 57 emails from the time period 3/1 to 3/2 keeps coming back into my Inbox after deleting them or moving them to another folder. Any suggestions as to ho… (read more)

A specific set of 57 emails from the time period 3/1 to 3/2 keeps coming back into my Inbox after deleting them or moving them to another folder. Any suggestions as to how to fix this problem? Thanks.

Asked by e1831225a 2 years ago

Last reply by bak703 1 year ago

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Firefox problems

Hello, yesterday my Firefox started exhibiting very weird problems. Websites often fail to load and I get a We're having trouble finding that site, which I pass by refres… (read more)

Hello, yesterday my Firefox started exhibiting very weird problems. Websites often fail to load and I get a We're having trouble finding that site, which I pass by refreshing the page, sometimes it takes one refresh, sometimes even 5-6. The tabs also crash randomly (this started happening today). Other web browsers do not exhibit that problem. I tried: - clearing cookies and site data - refreshing Firefox - re-enabling Firefox in the Firewall - completely reinstalling Firefox - restarting my router - the problem also happens in Troubleshoot mode

Ive sunk a lot of hours into trying to fix this problem, but it always comes back. Any help would be appreciated. Thanks!

Asked by matus.ptak 1 year ago

Last reply by FredMcD 1 year ago

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Firefox keeps crashing at startup

This happens with all browsers. I need a software but it needs to find firefox.exe I have tried changing the name of the firefox exe but then the software wont work. It … (read more)

This happens with all browsers. I need a software but it needs to find firefox.exe I have tried changing the name of the firefox exe but then the software wont work. It flashes white and it shuts down.

Asked by Firefox.User 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Thunderbird Deleted Old E-mails from Inbox!

Hello, I don't know what has changed, but Thunderbird deleted older e-mails from both my and my daughter's Inboxes! The messages had not been starred, but they were imp… (read more)

Hello,

I don't know what has changed, but Thunderbird deleted older e-mails from both my and my daughter's Inboxes! The messages had not been starred, but they were important and thus saved in special folders (such as TRAVEL CONFIRMATIONS and COLLEGE INFO). Their disappearance has been highly problematic, distressing, frustrating!

Does anyone know WHY this happened and how to FIX/PREVENT it?

We Tried the following fix, but we don't know if this is correct: > [Clicked] Triple Bar > Account Settings > Synchronization & Storage > Disk Space > [Checked] Don't Delete Any Messages > [Checked] Don't Delete Starred Messages.

Incidentally, we saw the the box "Delete Messages Older than 45 days" was Checked, but neither of us had done that! Is this a Default? If so, IT MUST GO! (I had foreign travel confirmations that were ONLY in Inbox and couldn't be confirmed any other way.)

Thank you!

Asked by Cairographics 1 year ago

Last reply by david 1 year ago

  • Archived

Searching for a message in my Trash, all message contents are blank.

No error message to report. When I search in folders, I can preview the contents of a given message. This is working fine every place except one of my Trash folders. I h… (read more)

No error message to report. When I search in folders, I can preview the contents of a given message. This is working fine every place except one of my Trash folders. I have three main folders, each of which has a Trash folder within it. Periodically I move all messages from two of those folders to my main Trash folder.

Previewing messages works in all of my folders, including all of the Trash folders EXCEPT for the most important Trash folder. There, every message is displaying alright UNTIL I enter something in the Quick Filter. As soon as I do that, all messages in the folder display blank contents.

Once that happens, even clearing the Quick Filter doesn't return message contents.

Asked by BillTreloar 1 year ago

Last reply by Toad-Hall 1 year ago

  • Solved
  • Archived

Google drive + documents (sheets) are not loading

My google drive keeps disconnecting, and google drive/google docs links are not working. I have attached a screenshot of the new tab page when I copy paste a google sheet… (read more)

My google drive keeps disconnecting, and google drive/google docs links are not working. I have attached a screenshot of the new tab page when I copy paste a google sheets document URL into the search bar and hit enter. After the reloading icon animates, I stay on the new tab page and the url just sits there. The debug console shows 1 GET request that is timed out (picture also attached).

I can fix the issue by completely closing all firefox windows and opening again, but it will disconnect me after some minutes.

Asked by isaac.beckie 2 years ago

Answered by Terry 2 years ago

  • Archived

Firefox repeatedly crashes and it's getting worse

Firefox has seemed unstable for a few months now, but in the past weeks even more so. It crashes often, and has usually crashed when I come back to my desktop after a few… (read more)

Firefox has seemed unstable for a few months now, but in the past weeks even more so. It crashes often, and has usually crashed when I come back to my desktop after a few hours or the weekend. Today it has crashed on me at least 10 times. It does not seem to relate to a particular website or activity. It is becoming so difficult to work with that I am going to have to go to Chrome or something else if it's not fixed. I saw on other similar complaints where you asked for crash reports, so am pasting some info below. Note that the first few from today don't start with bp and also will not "submit." Report ID Date Crashed add2aca9-40fa-43d0-9d34-84c7ab2467db 5/5/2022, 4:56 PM d6de53d2-8b0c-4586-a2d8-6b852c757357 5/5/2022, 4:56 PM 82947986-41c4-44d6-bebd-af4daf970b0f 4/14/2022, 5:46 PM 3666f83f-b93c-4498-ad38-fc1d2c5f7986 4/5/2022, 2:57 AM 2d9a166c-6164-4578-b121-3545f678c804 4/5/2022, 2:57 AM d15c3cbe-ccb0-4444-8d8d-148ebe91954d 3/9/2022, 1:32 PM Here are a few of the most recent ones with "bp" at the beginning: Report ID Date Submitted bp-1dc6f983-80c1-4965-9258-c48bc0220506 5/6/2022, 5:23 PM View bp-91f26002-bd55-4b36-9b2b-cf1cb0220506 5/6/2022, 5:23 PM View bp-97f5b208-bd8a-4d37-b868-e0a5e0220506 5/6/2022, 5:23 PM View bp-6de03985-cd2a-4cda-8b97-99f4e0220506 5/6/2022, 5:23 PM View bp-ccaa4a79-37af-4c35-a95f-a35f00220506 5/6/2022, 5:23 PM View bp-0f7fc1f3-0cd3-4651-a03a-c05f10220506 5/6/2022, 5:23 PM View bp-830903a6-f5ec-464f-98ec-4b2e20220506 5/6/2022, 5:23 PM View bp-ab786c02-c1a4-4702-898a-f5e490220506 5/6/2022, 5:23 PM View bp-1017715c-b146-4467-b521-dc5540220506 5/6/2022, 5:23 PM View

Firefox pretty regularly does updates (often after it has crashed), so it is not that I've got an old version or something.

Asked by ljsmith1 1 year ago

Last reply by FredMcD 1 year ago