All Products Support Forum

hi. recently f-secure was blocked by fire fox i believe and i removed firefox from my pc. (not sure why) i have now reinstalled firefox as i had a email from f-secure to say it was now available for firefox but despite spending the last 2 hours going round in circles i cannot find a way to reinstall f-secure. can anyone please help me? thankyou. my subscription is valid.

Hello Support:

My MacBookPRO OS was updated to Monterey 12.3.1 I lost my favored settings in Firefox. The Firefox settings loaded to default settings

. I would like to recover my Firefox settings. Is this possible? Is there a step by step "punch card" list to get the set back for the former state?

--Regards, Richard

Why why why why is FF forcing download of pdf files? It is a horrible problem for me.

Especially because I am a university prof and, in the classroom, constantly display (my own!) files from the course management system on the classroom devices. I DO NOT WANT MY FILES SAVED ONTO THE (PUBLIC) CLASSROOM DEVICE. Never mind multiple copies as it will download EACH AND EVERY TIME I open it.

I have been looking everywhere for a solution or a way to disable this feature, there seems to be no such option but I am seeing a lot of posts from people who object to this as much as I do.

After many many years of loyally using FF and a paid subscriber to some Mozilla services, I am afraid I am going to have to give up using FF is this isn't fixed NOW.

How does one on android phone export Bookmarks in html format by email when there is no other device ever available.?

in other word s .. how does one back up/download bookmarks by email?

thank you

Hey I'm having some issues downloading files and I noticed that my menu button up at the top of the screen isn't quite working either do you know what the issue could be?

I download some documents and save them on my hard drive. When I open them, it opens Firefox instead of opening Acrobat reader. I need to be able to work offline with them in Adobe - I do not want the HTML version. This has only started happening recently. If this can't be solved I will have to try another browser. I am a reasonably savvy user but I am not a technical expert. Thanks for any help going - I am desperate. They all seem to have saved themselves as HTML documents. Any ideas?

I cannot log into my Bank or puzzle> No internet? Trouble started with Firefox upgrade to must have Edge? Can you call me [removed phone# from public forum]. I am a senior and technically challenged and must make these corrections. Why did you upgrade and change everything?

A customer shared his Firefox login with me to share his passwords. I logged in with his account, downloaded his passwords and logged out directly afterwards, but now he is reporting that he has ALL my passwords. How can undo this? I never gave him access to my account and I never clicked on sync or something?

Thought I should bring it to your attention. My default browser is Firefox and I use Earthlink as my email. Earthlink just informed me that Firefox no longer supports Earthlink. They have asked me to switch to Google Chrome where my email works fine. If you need to contact me , my phone is [phone# removed from public] and my name is Ken Westlund. My email is [email removed from public].

Hi

I guess this applies for any web browser, but is there an option to disable this with Firefox...? Basically, whenever my BT connection goes offline, Firefox decides to take it upon itself to open up just to tell me it can't connect/that the web is offline etc. It's seriously annoying. I know it's offline as the hub light will change from blue to green/orange etc. It's even worse if I'm doing something else, such as playing on a game, and it's interrupted by the web browser opening itself. :-\

Any suggestions? Thanks.

Citibank cannot access the online account changed pass word and it keeps asking me for the new password.

Citibank says Firefox has to be restored?

Please help

Thank you Judith B. Basch

Hi, I did one of those updates you have and it really messed up my computer where it just won't allow me to open many of the website that I regularly use, such as my gmail or even the SSA.gov. Whenever an update is done, some issues come to mess up my computer. So, is it possible that someone can help me solve this issue?

Thanks!

IRIS

Recently, I purchased some software to scrub my hard drive due to my Dell Desktop running slow. That is when the way I normally access emailed attached files changed. Normally, if I receive a WORD or EXCEL (MS file) in email, I can open the email and access the attachment without having to download and save to my desktop or hard drive. I have changed all settings in the Privacy Area / Trust Area of MS but this did not change anything. MS Representatives stated I would need to use Outlook to make this work, but I know it will work without using Outlook. I think the Scrubbing / Cleaning software I purchased changed a setting with my email for safety purposes since there is risk in opening a file directly from email. Any suggestions on how to change back to how this worked previously - without having to download and save the file? Thanks for your help.

Hi,

I recently migrated from Chrome to Firefox for a variety of reasons. I would like to continue using Firefox. However, everytime I close out of it and then reopen it I am forced to log back into every site. Firefox does not hold my passwords and does not keep me logged in like Chrome does.

Is there a way for me to correct this? Otherwise I need to go back to using Chrome.

Thank you,

The Firefox prefs.js file was quarantined by avast yesterday. Message indicated malware had infected the file. Now when I click on the Firefox icon the MSN browser comes up. How can I get back to using Firefox safely? Can I uninstall Firefox, then re-install it to make the problem go away?