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Constant Crashing on Mac OS – Little hope for solution

This is the 3rd time I've posted here about crashing in the last month or so. I really do apologize for having to post again but I simply haven’t gotten to a solution. I … (read more)

This is the 3rd time I've posted here about crashing in the last month or so. I really do apologize for having to post again but I simply haven’t gotten to a solution. I really need to continue using Firefox as all the other browsers are significantly slower in my experience and I'm in the browser around-the-clock. I’d be willing to pay for customer support from Mozilla but they do not provide any type of support directly as most of you probably know.

Please review this link here to see all the steps I have already taken to troubleshoot the crashes.

I really thought that the crash reports I had would help me pinpoint the issue but it appears as though they’re not very helpful for those who can interpret them. If that’s not the case, I greatly appreciate it if anybody can dig through them to uncover some insights related to why I may be having frequent crashes (I'm willing to pay).

Crash ID from a recent crash: bp-058c91cd-4b9c-46d1-bd12-640ba0210928

Thank you so much for any help.

Asked by stephenp1394 7 months ago

Answered by cor-el 7 months ago

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Firefox always crashes, worked fine until a week ago.

Hello, I decided to post here instead of seeking help/assistance on the Firefox reddit. About a week or so ago I was using Firefox fine, no issue and out of the blue it … (read more)

Hello, I decided to post here instead of seeking help/assistance on the Firefox reddit.

About a week or so ago I was using Firefox fine, no issue and out of the blue it just stops wanting to launch, or if it does launch it's stuck on a dark window, I was using the dark theme, that looks like it has a loading bar on the page tabs and in the url bar. It just hangs here indefinitely, the only way that I can close down Firefox is by opening up ProcessExplorer64 and killing it that way; it does not respond to task manager at all.

What I've done:

Uninstalled / Reinstalled firefox; Updated my drivers; Turned my computer on and off again; Completely turned off, unplugged and power cycled my computer; Made it a firewall exception; Ensured my internet is connected and my computer has it (I use Discord and Chrome, in fact I have to post this in Chrome.)

What I do not have:

Anti-Virus; My computer is clean, if I could I would eat off the data and suffer no infection from it. Norton/Comodo/Avast; There is no anti-virus. There is no adware, malware, trojans, viruses or spyware on my machine. Going to the same three websites since 1997, no malicious programs are downloaded.

What I have tried related to Firefox:

Running in Safe Mode: Can't access safemode, browser does not launch far enough to have the menu interactable. Trying to launch the profile manager yields nothing. Uninstalling and Reinstalling Firefox yields no result. The only error that I have gotten is a XPRCOM error or something and the solutions for that have not worked for me as I do not have multiple installations of Firefox on my machine.

I would attach a screenshot of how Firefox looks, but I am unable to as of this post it has devolved to launching as a background process and crashing immediately.

Help?

App is broken; something is wrong. I'd like to use a Browser that is not Chrome.

Asked by ZestyClose-Raccoon21 7 months ago

Answered by FredMcD 7 months ago

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Clicking a hyperlink in an Excel 365 worksheet will not open the URL in Firefox

Clicking a hyperlink in an Excel 365 worksheet will not open the URL in Firefox. Using Excel 365, the worksheets contain tables of short interest history collected from … (read more)

Clicking a hyperlink in an Excel 365 worksheet will not open the URL in Firefox.

Using Excel 365, the worksheets contain tables of short interest history collected from a URL that varies only in the portion that is the companies symbol ( i.e. https://www.nasdaq.com/market-activity/stocks/akts/short-interest , where "akts" is the company symbol ). On the worksheet for each company this URL, with the correct symbol for the company has been included in a cell using the hyperlink feature.

In the past, clicking any of the hyperlinks immediately opened my default browser, which is the current version of Firefox, to the web page for the company identified by the symbol in the URL.

That changed after a version update of Firefox a number of months ago. Clicking the hyperlink will most times "freeze" Excel, and if I click anywhere in or on Excel a "not responding" message is thrown, and Excel must be manually closed resulting in a recover event for all workbooks that were open. Sometimes, not always, waiting several minutes, Firefox will open the URL. Not always. I've found that if that occurs, clicking on the same URL hyperlink that finally opened (after having closed it in Firefox) will crash Excel.

The attached image is a view of the "tip" still visible on a black screen after Excel has crashed.

Thanks for any help you can provide.

Asked by c2cpa 8 months ago

Answered by c2cpa 8 months ago

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Why Firefox connects to googleusercontet.com within 2 minutes of it reaching the internet?

HI! My buddy highlighted an issue, then i re-checked myself and it is worrying to me. To recreate (windows): Get any (non-webistaller [not nececarry, to do it this way, b… (read more)

HI!

My buddy highlighted an issue, then i re-checked myself and it is worrying to me.

To recreate (windows):

Get any (non-webistaller [not nececarry, to do it this way, but simpler to check]) firefox version (buddy got a fresh portable, i used my kinda privacy fortified one). Disconnect from the internet (plug the cable for fastest result). Make your version usable (install it) Start firefox, and open the Resource Monitor, with the network tab open expand the Network Activity portion (short alphabeticly, by name, check for F for firefox). Plug the cable in.

You soon will see FF will start looking for things, then an adress with a googleusercontet.com will pop up. Does not matter what is the Homepage's default browser, does no matters even if the Homepage is set to blank, this happens.

My best bet would be google safe browsing, but still, without any activity it is already connecting to that?

I know about the Google-FF/Mozilla relation, but this really made me think about why i still like firefox.

Asked by ledgeri 7 months ago

Answered by dveditz 7 months ago

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QuotaExceededError: The quota has been exceeded

Quota has been exceeded i get this error frequently while using freshdesk in Mozilla Firefox every time I have to clear cookie and cache and restart Firefox also tried up… (read more)

Quota has been exceeded i get this error frequently while using freshdesk in Mozilla Firefox

every time I have to clear cookie and cache and restart Firefox

also tried updating Firefox

I'm using since more than 2years but this issue is since last 2 months only

Please help

Asked by Maddy 7 months ago

Answered by TyDraniu 7 months ago