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  • Archived

updated to version 91.0.2 in Windows 10 and some sites, Trulia for example, are not loading properly

updated to version 91.0.2 in Windows 10 and now some sites, Trulia for example, are not loading properly. Cannot now access the map view in Trulia however 91.0.1 worked j… (read more)

updated to version 91.0.2 in Windows 10 and now some sites, Trulia for example, are not loading properly. Cannot now access the map view in Trulia however 91.0.1 worked just fine.

Asked by dnsurf 1 year ago

Last reply by dnsurf 1 year ago

  • Archived

Display problem after update 91.02 64-bit

Firefox automatically updated today and I cannot open my game website to full screen. The display looks like a phone app displayed on a 15" monitor. It's too small to pla… (read more)

Firefox automatically updated today and I cannot open my game website to full screen. The display looks like a phone app displayed on a 15" monitor. It's too small to play a game. Windows 10, Dell Inspirion 15" (all drivers up to date), Firefox 91.02 64bit What is going on?

Asked by PJ_Parker 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Cannot access https://service.mcafee.com/ with Firefox

I cannot seem to access https://service.mcafee.com/ with Firefox - it just shows a gray circle with red going around it. I even added it to the Exceptions. Using Edge or … (read more)

I cannot seem to access https://service.mcafee.com/ with Firefox - it just shows a gray circle with red going around it. I even added it to the Exceptions.

Using Edge or Chrome I go right to the site.

Asked by Mark D 1 year ago

Last reply by FredMcD 1 year ago

Volunteers

This is a comment, not a question. I really only want to applaud Firefox and all the volunteers that contribute their thoughts and efforts in writing solutions, explanati… (read more)

This is a comment, not a question. I really only want to applaud Firefox and all the volunteers that contribute their thoughts and efforts in writing solutions, explanations and more to the many areas that need to be addressed, especially newcomers to the world of computers and Firefox. I was not raised in a computer environment, in that I am old, born in 1953. Everything and anything I know is from being self taught by jumping online and giving it a go, stumbling around on the web until things made sense to me. Volunteers at Firefox have been invaluable as they have been my teachers almost from the start. In addition to just turning 69 years of age and a bit out of the range of "computer age" I had undiagnosed learning disabilities (ADD, dyslexia, etc) which made classic classroom learning very difficult. With Firefox (and others) volunteers, I am able to take my time, going over what I read several times until it sticks and I can move on to take in a little more knowledge each time I logged (and still log) on. So thank you to all the volunteers who share their expertise and thank you to Firefox for highlighting the names of the authors and teachers and posting them at the end of their articles. Firefox does not just talk the talk, they walk that walk, and stand as a fine example of how well community, helping out and giving of yourself makes for a better world. Without naming names, there are others who now prefer to remain more self-serving in their efforts, pumping up their version of "security" by becoming CENSORS TIMES TEN, limiting and blocking any and all comments that do not conform to that company's beliefs. Like I said, I prefer not to name names....but "YIPEE !" Thank God they are the exception and not the rule. Ain't that right, "YIPEE !" or whatever your real name is ! As they say...'DO YOU !" Firefox. Keep up the great work and again, thanks to all of the many contributors who volunteers their time, energy and expertise in spelling things out, helping to teach Old Knuckleheads like me, how to follow the maps you draw in verbiage, that is the standard for great teaching methods in the many, many areas of computing that I personally got a late start on. Be safe and Be healthy, everyone, in particular all you volunteers. All of your efforts are deeply appreciated. p.s. My apologies for the length of this, I just don't know when to SHUT UP ! LOL

Asked by BeBop4000 2 months ago

Last reply by Paul 2 months ago

  • Archived

Funbridge

Hi For some days, I have a display problem with the online game "funbridge". What I see on the monitor ; Capture d’écran 2021-08-25 à 09.48.57 (with option maj+4) And w… (read more)

Hi For some days, I have a display problem with the online game "funbridge". What I see on the monitor ; Capture d’écran 2021-08-25 à 09.48.57 (with option maj+4) And what I sould see  : Screenshot 2021-08-25 at 09-44-16 (with a mouse right click and "screen capture")

See attachment for osx system and firefox version

Funbridge staff cannot fix this Display is ok on others browsers, so it's not too significant for me. Thanks for help and goodday everybody

Asked by Bernard 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Links not working

Hi, I have started having issues with links not working on webpages that I normally have no issues with. For example, https://www.walesonline.co.uk/. I can see news i… (read more)

Hi,

 I have started having issues with links not working on webpages that I normally have no issues with.  For example,

https://www.walesonline.co.uk/. I can see news items and when I mouse-over links I can see the link detail at the bottom left. However, when I left click, nothing happens. I thought it may have been an issue with my home PC but I have the same issue with my work laptop, which is a corporate build. This has been happening for around a month and seems to be spreading to more websites. Can you advise what could be the cause please?

Asked by johndshuttsbuy 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox consistently deletes previous session.

Hi, A few months ago, Firefox started deleting the previous session occasionally. Then it started doing it more and more frequently, until last week when it started doing… (read more)

Hi,

A few months ago, Firefox started deleting the previous session occasionally. Then it started doing it more and more frequently, until last week when it started doing it every time I closed the session. I tried researching the problem, but I didn't find much. One source suggested closing the session by clicking Exit at the bottom of the Application Menu. No luck. I'm not sure if it has anything to do with having the box for Remember browsing and download history in Settings ticked; I hope not because I need to keep the browsing history. I can't think of anything else I've tried, and I really hope someone can help me with this. I know a lot of other people have had this problem.

Thanks La Belle Otero

Windows 10 Windows Defender CCleaner Dragon NaturallySpeaking 15

Asked by La Belle Otero 1 year ago

Last reply by La Belle Otero 1 year ago

  • Archived

frequent crashes mostly when clicking on a link or button

Firefox is frequently crashing after having tried most of the general troubleshooting steps and crash specific troubleshooting steps as well (but not every single one). N… (read more)

Firefox is frequently crashing after having tried most of the general troubleshooting steps and crash specific troubleshooting steps as well (but not every single one). Next one to try is updating Mac OS because I am one version behind. that being said, the update takes a long time and just wanted to see if anybody can quickly identify what may be the issue before upgrading Mac OS. It seems to mostly crash when clicking on a link or button.

Please note that from the very beginning when I started using Firefox close to a year ago, I had a specific bug that has never been solved (but it never caused crashes in the past). What happens is any type of pop-up menu does not open properly and the pop-up itself "crashes" when you try and open it (e.g. auto fill pop up when you focus an input, context menu pop up, drop-down menu for various Firefox actions in the toolbar, etc.), but it does eventually open with several attempts. Would greatly appreciate any help, thank you.

crash report ID: bp-f7262280-9bd9-4039-b407-d841c0210826

Asked by stephenp1394 1 year ago

Last reply by stephenp1394 1 year ago

  • Archived

Unresponsive page links on a well-known internet financial site

Unresponsive page links on a well-known internet financial site. Several links are completely unresponsive. I am unable to access or manage account funds. Customer sup… (read more)

Unresponsive page links on a well-known internet financial site. Several links are completely unresponsive. I am unable to access or manage account funds. Customer support advised trying Google Chrome. I have always trusted Firefox, and don't know what to do.

Asked by Geosyllables 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Firefox keeps losing session/tabs

Since recently Firefox keeps losing my session/tabs. This happened thrice in the last days. Yesterday, I even refreshed Firefox (about:support > Refresh Firefox...) bu… (read more)

Since recently Firefox keeps losing my session/tabs. This happened thrice in the last days. Yesterday, I even refreshed Firefox (about:support > Refresh Firefox...) but today all my tabs were gone. In addition, upon closing Firefox asks if I really wan't to close it and the open tabs although "Restore previous session" is enabled.

about:crashes shows no crash reports.

OS: Ubuntu 21.04 64-bit Firefox: 91.0.2/20210823123856 Add-ons: Sidebery, uBlock Origin, Privacy Badger On a different computer with Windows 10 (and same add-ons) the problem doesn't appear.

Asked by seitzdo 1 year ago

Last reply by seitzdo 1 year ago

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  • Archived

Ineed help understanding how Windows 10 works, it is very confusing.

I have to keep reinstalling everything and losing most of my files in the process. I'm tired of trying to talk to Microsoft because they don't care. Is Windows going to… (read more)

I have to keep reinstalling everything and losing most of my files in the process. I'm tired of trying to talk to Microsoft because they don't care. Is Windows going to be better or should I just get rid on my computer? I have lost all of my Architectural Specifications and closed down my business. Microsoft doesn't care and tells me to go someplace else if I don't like their Programs. I would someone to show me how to fix this mess.

Asked by BoB Bauman 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox crashing frequently even after trying most troubleshooting steps

I’ve been having frequent crashes lately. I’ve already tried pretty much every troubleshooting step that Firefox recommends, and I tried them all multiple times. I also t… (read more)

I’ve been having frequent crashes lately. I’ve already tried pretty much every troubleshooting step that Firefox recommends, and I tried them all multiple times. I also tried a few troubleshooting steps related to OS and hardware. I definitely could try a few more OS/hardware specific troubleshooting steps but I’m hesitant to waste time doing that considering I don’t really have any confidence that the problem is due to OS/hardware issues.

I feel like the only hope for a solution is to discover some relevant information within my Firefox crash reports. I’m not sure how difficult it would be and what the likelihood is of finding a solution via analyzing the crash reports, but I’d greatly appreciate it if anybody could take a quick look.

Please note that the crashes almost always happen when clicking on a link or button, not just on its own. Also, the issue could be related to a separate bug that’s been here ever since I started using Firefox about a year ago. The other issue I’m referring to here is when Firefox attempts to open a pop-up (such as the one that appears when clicking the “hamburger” icon in the toolbar), the pop-up itself “crashes” several times before being able to open it.

Here is the full list of the troubleshooting steps I already tried:

  • Firefox refresh
  • Firefox troubleshoot mode
  • cleared cache and cookies
  • restarted my computer
  • Firefox reinstall
  • Created a new user profile
  • Was already on the latest version of Firefox (this is actually when the issue started to happen, when I upgraded to the latest version, I never had any crashes before this update)
  • I know this doesn't really prove anything but I tested Google Chrome once the Firefox crashing issue developed and Chrome has not crashed once since the Firefox crashing issue developed (even after extended use)
  • Upgraded Mac OS (upgraded to latest version of Catalina, not Big Sur, because my Mac is not eligible for Big Sur)
  • Apple diagnostics hardware test (no issues found)
  • Malwarebytes scan (no issues found)
  • Mac OS safe mode (crashes were not happening for the time I was in safe mode, but I was not able to stay in in safe mode long enough in order to determine if the issue was truly gone)

Crash ID: bp-3bdd1c25-2453-4549-aa3b-df7070210906

Thank you for any help in advance.

Asked by stephenp1394 1 year ago

Last reply by stephenp1394 1 year ago

  • Archived

Slow loading website I visit ONLY on Firefox, and ONLY for me?

I'm having a strange problem with one particular website on my Mac that I hope someone here can solve. I started having this problem on Wednesday morning of this week. T… (read more)

I'm having a strange problem with one particular website on my Mac that I hope someone here can solve.

I started having this problem on Wednesday morning of this week.

This is the particular website: https://www.underconsideration.com/brandnew/

It loads incredibly slow for me on my iMac. I'm using the Mojave operating system if that helps.

I contacted their website moderator first and foremost to see if anyone else was having this problem, but he said there are NO other reports. He couldn't offer any help and was also stumped.

Before you offer suggestions, this is what I tried to no avail:

• Restarted Firefox in Safe Mode with ALL plug-ins and extensions turned off • Performed a Refresh on my Firefox browser from scratch • Emptied ALL cache, history and cookies • Unplugged and restarted my Mac, modem and router

Is it a case where I need to delete my Firefox browser and reinstall it?

Is there a corrupt pref file somewhere on my Mac that I got from this website, like Malware?

I know if you visit the website above, it will work perfectly for you, so I really hope someone can help with this strange problem. I'm stumped!!!

Asked by stevewiskowski 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Just signed back into firefox after getting my laptop repaired and none of my stuff synced

My laptop just came back from the shop after a hard drive crash and Ive had to reinstall everything. I just reinstalled firefox, signed in and synced but its not got any … (read more)

My laptop just came back from the shop after a hard drive crash and Ive had to reinstall everything. I just reinstalled firefox, signed in and synced but its not got any of my bookmarks, saved passwords/logins, add ons or history. I tried to do the Import and Restore but there is nothing in there. I checked the profiles, there are two, profile:defualt-release and profile:default. Neither have any bookmarks, saved logins etc. I've been using firefox for years and have synced it before and it worked then. I chose firefox specifically so that I could just restore all my stuff in the event of a crash but now I can't find any of it. Is there any other way to get all my saved stuff back? Any advice would be greatly appreiated! thanks.

Asked by shortfuseburning 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Youtube does not work well in Firefox

That, simply YouTube does not work well with Firefox, among the problems we have that it is possible to log in to YouTube in a normal way, but immediately and frequently … (read more)

That, simply YouTube does not work well with Firefox, among the problems we have that it is possible to log in to YouTube in a normal way, but immediately and frequently in the use of the page the information and interface displayed is that of someone who does not log in, for Therefore, you cannot comment, you cannot save videos in lists, it is a problem that makes me no longer use Firefox but I want to use it again.

I have tested this on other computers and the problem is the same.

What is happening?

Thanks

Asked by Ikiam 1 year ago

Last reply by FredMcD 11 months ago