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authentication code , backup code

My device is lost after I buy new device i login my Firefox account but asking authentication code but I lost my old device also lost my backup code now what to do ? … (read more)

My device is lost after I buy new device i login my Firefox account but asking authentication code but I lost my old device also lost my backup code now what to do ?

Asked by sunilkatariya50 1 year ago

Last reply by christ1 1 year ago

  • Archived

Firefox crashes

Hi, Firefox crashes when connecting to application in non-private mode, but does not crash when connecting in private mode. Below is the crash report. Accessibility: Act… (read more)

Hi,

Firefox crashes when connecting to application in non-private mode, but does not crash when connecting in private mode. Below is the crash report.

Accessibility: Active AccessibilityClient: firefox.exe|65.0.0.6963 AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x591b AdapterDriverVersion: 21.20.16.4627 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: ciscowebexstart1%40cisco.com:1.0.12,screenshots%40mozilla.org:35.0.0,webcompat%40mozilla.org:3.0.0,formautofill%40mozilla.org:1.0 AvailablePageFile: 25188855808 AvailablePhysicalMemory: 22767136768 AvailableVirtualMemory: 140735584608256 BIOS_Manufacturer: HP BlockedDllList: BreakpadReserveAddress: 1722382155776 BreakpadReserveSize: 83886080 BuildID: 20190124174741 CPUMicrocodeVersion: 0x8e ContentSandboxCapable: 1 ContentSandboxLevel: 5 CrashTime: 1549399057 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1549371644 MemoryErrorCorrection: None ModuleSignatureInfo: {"CrowdStrike, Inc.":["umppc8305.dll"],"Elastica Inc.":["RAgentDrv.dll","RAgentNsp.dll"],"Malwarebytes Corporation":["mbae64.dll"],"Microsoft Corporation":["api-ms-win-crt-runtime-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["ole32.dll","setupapi.dll","wintrust.dll","wtsapi32.dll","evr.dll","MSAudDecMFT.dll","mfperfhelper.dll","msmpeg2vdec.dll","mf.dll","ondemandconnroutehelper.dll","explorerframe.dll","twinapi.dll","dataexchange.dll","aepic.dll","mscms.dll","ntshrui.dll","oleacc.dll","OneCoreUAPCommonProxyStub.dll","DWrite.dll","srvcli.dll","wscapi.dll","edputil.dll","credui.dll","OneCoreCommonProxyStub.dll","cscapi.dll","NapiNSP.dll","dxva2.dll","usp10.dll","dbgcore.dll","dbghelp.dll","pnrpnsp.dll","winrnr.dll","wsock32.dll","version.dll","cldapi.dll","linkinfo.dll","urlmon.dll","fltLib.dll","rasadhlp.dll","secur32.dll","AudioSes.dll","MMDevAPI.dll","nlaapi.dll","wshbth.dll","avrt.dll","RTWorkQ.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","mfplat.dll","FWPUCLNT.DLL","winnsi.dll","msvcp110_win.dll","policymanager.dll","iertutil.dll","d3d11.dll","dcomp.dll","WinTypes.dll","CoreMessaging.dll","CoreUIComponents.dll","TextInputFramework.dll","WINMMBASE.dll","winmm.dll","uxtheme.dll","rmclient.dll","twinapi.appcore.dll","dwmapi.dll","gpapi.dll","dxgi.dll","wininet.dll","winhttp.dll","propsys.dll","ntmarta.dll","winsta.dll","rsaenh.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.DLL","bcrypt.dll","devobj.dll","sspicli.dll","userenv.dll","profapi.dll","powrprof.dll","msasn1.dll","kernel.appcore.dll","ucrtbase.dll","bcryptPrimitives.dll","crypt32.dll","windows.storage.dll","KERNELBASE.dll","msvcp_win.dll","win32u.dll","cfgmgr32.dll","gdi32full.dll","shell32.dll","msvcrt.dll","imm32.dll","rpcrt4.dll","imagehlp.dll","shlwapi.dll","oleaut32.dll","advapi32.dll","user32.dll","SHCore.dll","msctf.dll","ws2_32.dll","nsi.dll","clbcatq.dll","sechost.dll","psapi.dll","combase.dll","gdi32.dll","kernel32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","mozavcodec.dll","freebl3.dll","nssckbi.dll","softokn3.dll","mozavutil.dll","mozglue.dll","ia2marshal.dll","lgpllibs.dll"],"Symantec Corporation":["IPSEng64.dll","sysfer.dll"]} MozCrashReason: MOZ_CRASH(Should never get here!) Notes: FP(D00-L1000-W00001000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1436, AdapterSubsysID2: 00000000, AdapterDriverVersion2: 22.21.13.8216DWrite? DWrite+ WR? WR- OMTP? OMTP+4 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ProxyStreamSize: 136 ProxyStreamSizeFrom: IStream::Stat ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 624562 StartupCrash: 0 StartupTime: 1549371644 SystemMemoryUsePercentage: 33 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190124174741","version":"65.0","vendor":"Mozilla","displayVersion":"65.0","platformVersion":"65.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32647,"virtualMaxMB":134217728,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":158,"stepping":9,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":2904,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":16299,"windowsUBR":904,"installYear":2018},"hdd":{"profile":{"model":"SAMSUNG MZVPW256HEGL-000H1","revision":"CXZ74H0Q"},"binary":{"model":"ST1000LM049-2GH172","revision":"RXM3"},"system":{"model":"SAMSUNG MZVPW256HEGL-000H1","revision":"CXZ74H0Q"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 630","vendorID":"0x8086","deviceID":"0x591b","subsysID":"00000000","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"21.20.16.4627","driverDate":"3-9-2017","GPUActive":true},{"description":"NVIDIA Quadro M2200","vendorID":"0x10de","deviceID":"0x1436","subsysID":"00000000","RAM":4096,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumd.dll","driverVersion":"22.21.13.8216","driverDate":"5-9-2017","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":3440,"screenHeight":1440,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":3440,"screenHeight":1440,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","gpuProcess":{"status":"available"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"},"advancedLayers":{"status":"available"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"isWow64":false,"sec":{"antivirus":["Symantec Endpoint Protection"],"antispyware":null,"firewall":["Symantec Endpoint Protection","Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","browser.search.widget.inNavBar":true},"sandbox":{"effectiveContentProcessLevel":5},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-1-d","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!/google-b-1-d.xml","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-1-d&q="},"searchCohort":"nov17-2"},"profile":{"creationDate":17855},"addons":{"activeAddons":{"ciscowebexstart1@cisco.com":{"version":"1.0.12","scope":1,"type":"extension","updateDay":17904,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Join WebEx meetings using Firefox ™","name":"Cisco WebEx Extension","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17904,"signedState":2},"screenshots@mozilla.org":{"version":"35.0.0","scope":1,"type":"extension","updateDay":17932,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17345},"webcompat@mozilla.org":{"version":"3.0.0","scope":1,"type":"extension","updateDay":17887,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17345},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17932,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form

Asked by jhadley2 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

url links in my emails won't open

When I open an email, for example from the NY Times, the links to articles open a new tab; however, nothing is in it. I can't read the articles. The url shows in the bar,… (read more)

When I open an email, for example from the NY Times, the links to articles open a new tab; however, nothing is in it. I can't read the articles. The url shows in the bar, but nothing is on the page. It's blank; white. This works fine in my other browsers. How can I solve this dilemma? Thanks.

Asked by bruceschechter 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox crashes

It is as if my Quantum FF browser froze stuck when I tried searching the search field with the question "Why does my the software support.com mimic my SuperantiSpyware.ex… (read more)

It is as if my Quantum FF browser froze stuck when I tried searching the search field with the question "Why does my the software support.com mimic my SuperantiSpyware.exe app?" When I typed that in and clicked on search icon, nothing happened. And yet I was able to navigate out of the page to other Mozilla related pages. It's like there was another software 'monitoring' and not allowing changes to other webpages or to do searches. Earlier, I had read that the SuperantiSpyware.exe software get recommended and I liked it. But unfortunately, it started to start running , but when I checked the properities, the owner was no longer Superanitspyware but a company called Support.com? This was after I had changed the file and folder permissions to allow System access to the software file and folder I had installed SuperantiSpyware to. Now it looks like the Superantispyware software is running (and its Ui Dashboard Console), but when I check with TaskManager and look at it's properities , I see it was sponsored by someone else (I mean the software itself as seen in the properties submenu of Taskmanager for the .exe file - it doesn't mention SuperantiSpware.exe ; the digital signatures page for the software now says Support.com instead of the name of SuperantiSpyware company!!).

Asked by Samk1977 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

FF freezes shortly after starting—even in safe mode, even after clearing cache

FF has been freezing EVERY single time I attempt to use it, even since I started using it in safe mode, and after I cleared the cache. It freezes a few minutes after open… (read more)

FF has been freezing EVERY single time I attempt to use it, even since I started using it in safe mode, and after I cleared the cache.

It freezes a few minutes after opening, and freezes my Mac as well. Takes at least 5 minutes before it unfreezes. I am not getting crash reports. I think this started right after the latest update.

Asked by Mickey 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

How do I restore website login information from Sync? I had to delete my cookies to troubleshoot a problem with one of my other sites.

I have a private email account that does not store the password, so I can't retrieve it in case of a loss. However, I had to try to troubleshoot a login problem on anoth… (read more)

I have a private email account that does not store the password, so I can't retrieve it in case of a loss. However, I had to try to troubleshoot a login problem on another site, so I tried deleting all my cookies and site data. Unfortuntately, that wiped out my ability to access that email, and that email service said it absolutely can't help me since it can't see the password.

I'm wondering if, with Sync, I can somehow access a backed-up copy of those cookies, even just to look at their contents, to see if I can find my password in it for my email(?)

Asked by ebinrock 1 year ago

Last reply by cor-el 1 year ago

  • Archived

firefox opens on PC start up, I do not want it to. please advise.

Firefox opens on my PC win10, prof 64 bit on start up. Up to date... both Ff and windows. I do not want it to. I like to open the browser myself. This is how I have alw… (read more)

Firefox opens on my PC win10, prof 64 bit on start up. Up to date... both Ff and windows.

I do not want it to.
I like to open the browser myself. 

This is how I have always set it. I have not changed the settings. Is it an up date or a virus issue...? Especially if a virus is present I do not want it to open...

Please let me know how to set the browser not to start until I ask it to.

Thank you, Anna

Asked by AnnaParana 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

Firefox crashes

When trying to download a file using Firefox, it crashes. It does it with any file. I have, in my options, set to always ask location before downloading. When the box com… (read more)

When trying to download a file using Firefox, it crashes. It does it with any file. I have, in my options, set to always ask location before downloading. When the box comes up right after clicking something to download so you can find location to put the file, the window pops up I move the mouse to search for location it crashes everytime. I have gone in and changed the option to do not ask and tried to change default location the exact same thing happens. I change the option to do not ask and leave it to default "download" location then it works just fine. I have Windows 10 64 bit. Firefox 65.0.1 (64bit). Does the same thing in safe mode, all extensions disabled. Can anyone help me with this?

Asked by raypra2 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

firefox closes itself

When i click on it it closes fast. And i tried everything update my graphic card, reinstall it, update flash, check virus, disable add ons. I did nothing, i restarted my … (read more)

When i click on it it closes fast. And i tried everything update my graphic card, reinstall it, update flash, check virus, disable add ons. I did nothing, i restarted my pc and all of the sudden i have this crap.

Asked by blue5eyes5 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

crash FF portable all ver quantum

crash FF portable all ver quantum I left the 56 version in the system, and I use quantum portable .... and all versions of quantum fly out godlessly ... and even without … (read more)

crash FF portable all ver quantum I left the 56 version in the system, and I use quantum portable .... and all versions of quantum fly out godlessly ... and even without add-ons (in safe mode)

bp-39f8ac71-90c0-4333-9f5e-a15280190218 18.02.2019, 14:58 bp-7f61439d-cd2d-47c0-aa2c-1df4c0190212 12.02.2019, 11:59 bp-605e747d-8043-4027-b88b-f656d0190211 11.02.2019, 11:02 bp-e3df0382-df84-42d0-af9a-fa14b0190209 10.02.2019, 1:25 bp-b88f37f2-1bf9-46e5-93ce-210fc0190209 09.02.2019, 16:47 bp-fcb408af-6f60-4940-90db-e9fef0190208 09.02.2019, 0:01 bp-7e862b81-491c-4cda-9d41-15aa70190208 09.02.2019, 0:00 bp-6cb34e5e-7c6c-4557-a567-78e1e0190207 08.02.2019, 1:20 bp-5ec2d462-3bf5-4104-8429-d86640190206 06.02.2019, 19:09 bp-4178751f-e023-417c-b20e-ce7390190201 01.02.2019, 14:06 bp-c7e7d1db-3e1b-4206-bf5c-99afc0190111 11.01.2019, 15:31 bp-f4069884-be00-4dbb-98dd-aa0ca0190111 11.01.2019, 13:22

Asked by iamgdv 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

"Screenshot Node" maximum size in the F12 developer tools?

hi i was able to take some screenshots with the right-click "Screenshot Node" tool in the F12 options, but it does nothing when the node's total height is over 7794 pixel… (read more)

hi

i was able to take some screenshots with the right-click "Screenshot Node" tool in the F12 options, but it does nothing when the node's total height is over 7794 pixels (width ~1000).

so i wonder what is the maximum size and can it be changed somewhere?

(win7 64bit, ff 65.0.1)

Asked by screenshot 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Why is my firefox crashing?

I am trying to take an exam through Canvas and I need to record a media but as soon as i press the record button, it takes me to my home screen and tells me Firefox has c… (read more)

I am trying to take an exam through Canvas and I need to record a media but as soon as i press the record button, it takes me to my home screen and tells me Firefox has crashed.

Asked by izblrob 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Is it possible to hide a website from suggestions in the address bar permanently without deleting any data (history, cookies, passwords, etc.)?

I would like to hide a specific website from my search suggestions in the address bar permanently. I have read https://support.mozilla.org/en-US/kb/remove-websites-awesom… (read more)

I would like to hide a specific website from my search suggestions in the address bar permanently. I have read https://support.mozilla.org/en-US/kb/remove-websites-awesome-bar-suggestions, but these either don't work permanently or remove everything about the website. I want to be able to continue using the site normally but not have it show up in the address bar when I type something in. Is this possible?

Asked by JackMacWindows 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Somehow I have got a little thing that looks like a comma on my screen. At the same time , my signin page or address on a website has its password already up.

The problem is that my user name password for an account stays on the signin page after I exit the page. After the password, there is a little slash that looks sorta li… (read more)

The problem is that my user name password for an account stays on the signin page after I exit the page. After the password, there is a little slash that looks sorta like a comma, but thicker and darker. I dont want my password and username to come up without typing it in when I sign in to the account. How do I put a stop to this?

Asked by bgtx 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

In FF, under Privacy and Security, it talks about "Prevent Accessibility services..." I went to Learn More and eventually found that the "Accessibility Instan

In FF, under Privacy and Security, it talks about "Prevent Accessibility services..." I went to "Learn More" and eventually found that the "Accessibility Instantiator … (read more)

In FF, under Privacy and Security, it talks about "Prevent Accessibility services..." I went to "Learn More" and eventually found that the "Accessibility Instantiator is UNKNOWN|" Also I did not put that line after the N in UNKNOWN. Is this bad? what is it and should (how) do I get rid of it?

Asked by Fred29 1 year ago

Last reply by cor-el 1 year ago