All Products Support Forum

I don't want any more FF updates. (Using 3.6.20) Nothing improves the performance. Sites do not fully download. Buttons are invisible. I can't even see the boxes to fill in for my question. Please tell me how to turn off the update notices. Why is this browser so finicky it demands that I make all kinds of changes to my computer? IE never does!!

I use hotmail trying to forward a msg that has 36 pic but it says it can't be sent because the limit is 50. I must delete some before it can go. Why are they saying 50 when its 36?

I need a way to get a more recent but not current version of Firefox that my computer, a PowerPC processor Mac, will support. I am running OS X version 10.5.8. This processor/computer will not run Lion and the most recent version of Firefox will not run on it either.

On my second computer, same type, a newer version of Firefox crashes constantly while in Yahoo!

When i sign in to my yahoo.com email account the password is already entered even though I signed out properly after the previous session. This happens even when i close firefox and start a new session.

This Toolbar has a bing search window & appeared unwantedly between a google and Norton toolbars on my Firefox Browser....I dont know how it got here & its not wanted,How can this happen,& how do I get rid of it...yours sincerely liamo777

We are a university use an in-house developed e-Learning application which makes use of a rich-client framework (ZK - www.zkoss.org). For reasons of compatibility with this application, as well as other general factors, we have standardized on FF 3.6 as the browser for all our desktops. We normally review our browser selection once per year and make compatibility changes/upgrades to the 3rd-party libraries we use, and our own code, in order to keep up with new developments in the browser market.

However FF's new release policy makes our life verify difficult. FF 6 came out only a few months after FF 5. For us to perform an upgrade we have to perform a systematic series of tests, adjustments, changes to regression tests etc. Due to the cost is not feasible for us to do this every 3 months! Therefore please can someone point us to a clear release plan for FF which shows, for each version:

a. Release date
b. End-of-support date
c. Release notes
d. Compatibility in terms of HTML and Javascript/ECMAScript versions.

the upper left hand corner of my screen does not show a tool bar with ...file....edit... etc. I cannot print because of this and would like to know how to refind or reshow the toolbar. thank you

When I press ALT and 7, I should be allowed to insert a bullet point. When I do it, today, the page and everything I've typed disappears and it changes to the firefox/google start page.

I have a webpage that has links to saved .eml files (Thunderbird saves email messages as .eml files). When I click on the link Firefox treats it like a .txt file (displays source). I want Firefox to use Thunderbird as helper application but I have not been able to find a way to do that. Even setting browser.helperApps.alwaysAsk.force to true doesn't bring up the open dialog box. Nor can I manually add eml to applications list. Help needed!

Just updated a Firefox installation from version 3.6.20 to version 14.0.1. (Yes, it's a big jump: this computer went several months without an Internet connection.)

All but one of dozens of extensions and themes were absent from the list in 14: it's not that they were listed as disabled; they weren't listed at all. (So I went back to 3.6.20.)

I'm accustomed to the fact that, when you switch to a newer version of Firefox, some extensions also need to be updated—and some are completely incompatible and you have to find substitutes. But I've never had them all just disappear.

My guess (really just a guess) is that I can have them migrate (even if disabled because of incompatibility) and remain in the list if I upgrade to some intermediate versions, rather than jumping straight from 3.6.20 to 14.0.1. Is this right? If it is, which stepping-stones should I bother to use? Trial-and-error of upgrading to every single intermediate version (it seems there are dozens) is not an appealing prospect. And I'm leery of simply installing the extensions anew, because some of them have folders full of personalized data, which I would like to continue to have accessible through the extensions.

The one extension that was still in the list after the update was Fox Splitter.

These are some of the many extensions that disappeared from the list in the update:

1. Browse Images
2. DictionarySearch
3. DownloadHelper
4. DownThemAll!
5. FireFTP
6. LocalLink
7. Microsoft .NET Framework Assistant
8. NewTabURL
9. OptimizeGoogle
10. PDF Download
11. Save Image in Folder
12. ScrapBook
13. Scroll Search Engines
14. Split Browser
15. Tab History

Themes that disappeared:

1. Blue Canidae
2. LittleFox
3. NASA Night Launch
4. Royal Blue
5. Simpler Black

Thank you for any help you can offer.