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Sync Problem

I was using firefox for a while and i have to format my pc because of a problem and when i download it again i sync it something came back but not all of them my password… (read more)

I was using firefox for a while and i have to format my pc because of a problem and when i download it again i sync it something came back but not all of them my passwords mostly came back and all my extensitions also back but i have a lot of container and none of them came back and i sent a mail for you but it was Turkish and i get back replied and support guy said we are only taking message as a English and he said i translated your message and be sure you sync the right account and if is it the right account you can also. If you have another device that does have the data, then you can create a backup and manually restore it following the instructions in this article: that what he said but i dont have and ex data and i want to figure it out is it possible to take my cointainers exactly same because the most important reason of using firefox for me was containers.Have a good day.

Asked by yasarefesaka 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Firefox is not asking where to save downloads

Under "Settings" > "Files and Applications" > "Downloads", I have selected "Save files to [Downloads]" and I have set the tick mark in the box ("Always ask you wher… (read more)

Under "Settings" > "Files and Applications" > "Downloads", I have selected "Save files to [Downloads]" and I have set the tick mark in the box ("Always ask you where to save files"). See screenshot.

This setting used to work fine for many a year. However, some months ago - and ongoing - Firefox does no longer ask me where to save a downloaded file. This is very annoying indeed!

How can I fix this?

I am using Windows 10, Firefox 124.0 (64-bit).

Asked by FireFox2744 2 months ago

Last reply by cor-el 2 months ago

https://timesofindia.indiatimes.com/technology/tech-news/government-issues-important-warning-for-mozilla-firefox-web-browser-details/articleshow/108710664.cms

The news appleared in Indian press and it says do not use mozzila . Please advise: the link follows; https://timesofindia.indiatimes.com/technology/tech-news/government… (read more)

The news appleared in Indian press and it says do not use mozzila . Please advise: the link follows;

https://timesofindia.indiatimes.com/technology/tech-news/government-issues-important-warning-for-mozilla-firefox-web-browser-details/articleshow/108710664.cms

Please advise

Avi

Asked by AVTAR 2 months ago

Last reply by zeroknight 2 months ago

Firefox browser not working with ExpressVPN

Macbook Pro, Sonoma 14.1.2. I updated Firefox in the beginning of March. Since then it will not allow me to access site on the internet when I have ExpressVPN enabled. … (read more)

Macbook Pro, Sonoma 14.1.2. I updated Firefox in the beginning of March. Since then it will not allow me to access site on the internet when I have ExpressVPN enabled. ExpressVPN works with Safari. I have spent over an hour working with a VPN tech. It's fine. The only change was updating Firefox. Since then I have removed and re-installed both Firefox and ExpressVPN. How do I resolve this?

Asked by friday.05 2 months ago

Last reply by cor-el 2 months ago

Video download helper icon does not appear on Firefox toolbar

I am setting up a new mac computer (Mac book Air M3 with Sonoma 14.3). I have installed Video Download Helper. The icon appears in the Applications folder and the Dock, b… (read more)

I am setting up a new mac computer (Mac book Air M3 with Sonoma 14.3). I have installed Video Download Helper. The icon appears in the Applications folder and the Dock, but not in the Firefox toolbar. How can I get the icon back? Many thanks.

Asked by Ron Vernon 2 months ago

Last reply by zeroknight 2 months ago

Horizontal scroll

At one site that I visit daily where multiple pictures sometimes can be scrolled horizontally, I can't scroll down or up with the keyboard. The Page Up/Down keys change t… (read more)

At one site that I visit daily where multiple pictures sometimes can be scrolled horizontally, I can't scroll down or up with the keyboard. The Page Up/Down keys change their functions and scroll the pictures horizontally instead of making the page scroll up or down. I have to use up/down arrows until I reach a point where there are no multiple lateral pictures to get the expected function from the scroll keys. Is there a setting or other way to prevent horizontal scrolling using the Page Up/Down keys?

Asked by thomas@kindbo.com 2 months ago

Last reply by cor-el 2 months ago

Cannot access web site

Since the last Firefox update I cannot access my banking web site. I access this site almost daily. It is Regions Online Banking. It will not accept my username either… (read more)

Since the last Firefox update I cannot access my banking web site. I access this site almost daily. It is Regions Online Banking. It will not accept my username either by copy and paste or by typing it in. By not accepting it I mean the login space remains blank. I disconnected from my VPN, no change. I was able to access the site normally using MS Edge.

I am running Windows 11, 64-bit.

Any help would be appreciated.

Asked by MrKite 2 months ago

Last reply by zeroknight 2 months ago

Cannot access banking website

Reply to zeroknight. Disabling the extensions did the trick. I only have five extensions so I'll just go through them one at a time until I find the culprit. Thanks v… (read more)

Reply to zeroknight. Disabling the extensions did the trick. I only have five extensions so I'll just go through them one at a time until I find the culprit.

Thanks very much for your help.

Asked by MrKite 2 months ago

Last reply by James 1 month ago

Cannot access banking web site

Reply to zeroknight - 2. I use Bitwarden for my password manager. When I disabled it I was able to access Regions. All my other logins seem to be working OK. Maybe a … (read more)

Reply to zeroknight - 2. I use Bitwarden for my password manager. When I disabled it I was able to access Regions. All my other logins seem to be working OK. Maybe a Bitwarden update will fix the problem. Anyway, I know what the problem is now.

Thanks again.

Asked by MrKite 2 months ago

Last reply by James 1 month ago

clicking on the jigsaw icon doesn't show extensions

Hello, I try to install extensions but when I click on the jigsaw icon it doesn't display the menu where you can pin extension to the toolbar but it brings me to the exte… (read more)

Hello, I try to install extensions but when I click on the jigsaw icon it doesn't display the menu where you can pin extension to the toolbar but it brings me to the extension repository where you can install extension. It is weird because before it works suddenly it doesn't anymore. I see this error in the console, don't know if related

CustomizableUI: TypeError: aNode is null -- resource:///modules/CustomizableUI.sys.mjs:5067

Thank you

Asked by Aplaceinthesky82 2 months ago

Last reply by zeroknight 2 months ago

Question on Storage\Archives foler

In the appdata\roaming\Mozilla\Firefox\Profiles\xyz\storage\archives folder there are 2 folders, \0 and \default. They contain over 500MB between them and are not cleare… (read more)

In the appdata\roaming\Mozilla\Firefox\Profiles\xyz\storage\archives folder there are 2 folders, \0 and \default. They contain over 500MB between them and are not cleared out by removing all website data (it did clear out Storage/Default). Can the content of these 2 folders be deleted? The \0 folder contains 30 folders with dates for the folder name ranging from 2022-01-16 to 2023-10-26 for a total of 115 MB. The \default folder contains over 1000 folders dated from today back to 2017 for a total of 475 MB. The names of the folders in \default are variations of websites visited and pages I have saved elsewhere (https++++www.xyz.com and file++++c++doc+ etc.)

I tried searching "storage\archives" and came up blank, I hope no one else has answered this in some other thread. Thank you for any info.

Asked by reicher2000 1 month ago

Last reply by cor-el 1 month ago

google does not stay signed in

I have been using Windows 10 with Firefox browser and Google/Gmail for many months. I also have been using Norton 360 and other Norton programs for many years. A few days… (read more)

I have been using Windows 10 with Firefox browser and Google/Gmail for many months. I also have been using Norton 360 and other Norton programs for many years. A few days ago, I updated Norton Utilities Ultimate and after update ran it for standard options. Before that update, I could start Google and still be signed in and start Gmail and still be signed in. Now, whenever I close Gmail or Google, I have to sign in whenever I start Google/Gmail. I tried to get help from Norton (see attached chat printout), but they said it was not a Norton problem and to contact Google. When I researched the problem with Google, it indicated that the problem was related to cookies but did not help correct it. I tried Firefox Help and could not find any useful information. I then changed to Google Chrome browser; that works and I can start and stop Google and Gmail and remain signed in. If I go back to Firefox, I still have to sign in every time I start Google. Appears to me to be Firefox or Firefox setting problem. Help!! Gordon gordonandpatti@gmail.com

Asked by gordonandpatti 1 month ago

Last reply by cor-el 1 month ago

Win 11/Firefox and Facebook

Hi, its been a while now that I've noticed every version of FF doesn't work that well with Facebook. For example, I'm scrolling through posts and when I click on a pictur… (read more)

Hi, its been a while now that I've noticed every version of FF doesn't work that well with Facebook. For example, I'm scrolling through posts and when I click on a picture to open the post, the mouse click area is miles out to close pop up windows etc. It only happens on some posts but a majority is this issue.

Anyone else has this problem? FB via Chrome works fine.

Asked by s88hon 2 months ago

Last reply by zeroknight 2 months ago

spotify not playing on firefox for mac

I recently started using Firefox as my main browser after using Chrome for awhile, and I'm now running into trouble playing music on Spotify. Every time I try to play a… (read more)

I recently started using Firefox as my main browser after using Chrome for awhile, and I'm now running into trouble playing music on Spotify.

Every time I try to play a song on the browser version of Spotify, it cycles through several quickly without playing anything and eventually displays an error message that says: "Spotify can't play this right now. If you have the file on your computer you can import it."

I've seen others with similar issues (https://support.mozilla.org/en-US/questions/1431659) but the suggested fixes aren't working for me. My Firefox is up-to-date, I have DRM controlled content enabled, as well as the Widevine Content Decryption Module.

Looking for any suggestions!

Asked by ma285598119 1 month ago

Last reply by zeroknight 1 month ago

software and Firefox app for Android

You don't give me the proper. Software I have a Samsung Galaxy and it keeps giving me Android software because it downloads it and I go to sign in to Google and tells me … (read more)

You don't give me the proper. Software I have a Samsung Galaxy and it keeps giving me Android software because it downloads it and I go to sign in to Google and tells me I have android and don't recognize my galaxy fire fox for Android wrong software screw up my phone and accounts

Asked by Chole “Princess” Mickey 2 months ago

Last reply by Paul 2 months ago