All Products Support Forum

Macbook Air, Sonoma 14.1.2, second monitor connected via hdmi. This oval purple icon showing a person in front of a screen suddenly appeared in and behind upper left hand corner of window, and is now in all my windows. (see attached image)

What is it? What does it signify? Thanks for your help! Kathleen

All video players on websites will, if viewed in full screen, close the firefox app on my android device. The app gets minimized and can be opened back, but all pages become bugged then and appear in half the page only, links cannot be copied either, the page will only work partially when my phone is held horizontally. This issue happens with or without auto-rotate enabled. The bug most often happens as soon as I set a video on full-screen, but can happen while the video is playing also. I tried disabling all of my add-ons and the bug still persists(I will attach a photo of my addon list). Here is a video of the bug after the app closed and I reopened it.

https://youtube.com/shorts/8dlWJHTrsOA?feature=share

Everyone says my audio sounds distorted in google video chat. I had been using it for months without issue on Firefox, and then I got a new Apple computer and people started to tell me I had this issue. In order to isolate the issue I tried going on Teams Video chat and Zoom video chat and people said my audio sounded fine there. Then I opened Google Video Chat in Google Chrome and people said my audio sounded fine there too. Lately, it's only when I'm on Firefox trying to use Google Video Chat (aka Google Meet) to video chat and people say my audio sounds way too distorted to hear what I'm saying. I restarted my computer, I even checked for the latest browser, which is up to date, I can't figure out how to fix this. Sounds like a firefox issue. Any ideas?

bold text I have tried all options that are available. I cannot find my BOOKMARKS. This happened two days ago and I have tried, I have the bookmarks on a HTML file bit it says the file is empty.

A friend posted a link in our WhatsApp chat about free flights. I went to access it via my Mac, but FF immediately showed a warning message. However I was able to clink on the link via my iPhone. Why did I not get the same warning message on the phone?

I really wish I had taken a screenshot. Time to learn!

Greetings. I recently upgraded to Windows 11 and started using Firefox again. In order to be more secure and private I am reviewing all of my settings everywhere. I am concerned that the security certificates that are currently in my Firefox are safe, secure and current. I know the internet is worldwide and bad actors can from any country but when I see them from certain countries that does concern me. Is there a way to verify the certificates are good? Is there an harm in deleting certificates? Is there any suggestions of what countries, websites to stay away from concerning certificates? If the validity is expired should I delete it? I do not like to make assumptions. I try to make informed decisions. Thank you, bkh8611@gmail.com

Recently, when first logging into Facebook, the entries in my feed will just sit there and refresh for a while before finally settling in and stopping. Then when I start scrolling, I can only go so far and it starts doing it again. Rather peculiar action. Something to do with auto refresh? I don't encounter the issue when using Safari or Opera. Appreciate anything on this issue.

Mod - please delete. I couldn't find a way to delete my question so I edited it. I had an issue but I think it's due to my Firefox being Enterprise managed. I tested the same thing on my personal laptop with Firefox and no issue.

Thanks!

I'm not entirely certain what to list this under... Mozilla Firefox updated a few weeks ago, not entirely certain which version started this issue. However, in the past, when I go to log into my Capital One app on iOS, the password function with Firefox on my iOS keyboard would automatically identify the Capital One login page through the app, and suggest my Capital One password accordingly.

Nowadays, after whichever update it was, now I have to type Capital One into the search bar for the password function. The password page also doesn't come up on dark mode, even though it did in the past, and my system settings are set to have everything in dark mode. Therefore, I'm wondering if it is user error or some thing that needs to be fixed on the back end.

Uninstalled and reinstalled both the Capital One and the Firefox app, as well as restarting my phone (iPhone 13). Nothing has changed. Thanks for your help.

I have accessed (Google) Youtube - History, over Firefox/DuckDuckGo for a number of years now without difficulty. Recently Google introduced a Two-step security check and, when selected, a question was sent to the handset (which I use as a tether for two laptops) which always quickly appeared and quickly responded to my finger's touch. In the last couple of weeks the question is still asked but nothing comes through to the handset, or the standby handset. For a test I then went through Google Chrome and that opens the Youtube History without any questions etc. It seems to hint that Google are using the Two-step etc to keep out access over other Browsers. I am based in the UK. All suggestions will be welcome. Kind regards, Tim Simpson

Hey guys! so, for background, I'm using Firefox Beta on a Galaxy tab.

I have this thing when I use the browser in Multi Window and try to highlight a text by tap holding it. the pop-up menu (where you have options such as copy/cut and select, etc.) doesn't really show. this only happens to me on Firefox. what's up with that?

also, tapping a word twice doesn't select it even when I'm not using Multi Window... what's up with that?

I need to run speech recognition in Firefox (OS solutions are not suitable in my case), but I can't get it to work. I've tried following these instructions in Nightly, Dev and regular version, but they all end with a network error. I also asked my friends to check and they had the same thing happen. Do I need to follow the steps to run offline or is the problem much deeper?

Firefox Dev 124.0b2 (64-bit) Firefox Nightly 125.0a1 (2024-02-22) (64-bit)

I use the Android beta version of Firefox to open the website as shown in the picture. I've turned on the option Ask me when opening links with external apps in settings. When I clicked the Open APP button in the upper right corner, there was no pop-up window asking me whether to open Quark Browser as expected, but it was downloaded directly. However, when I visit some other websites such as Zhihu, the correct pop-up window appears. What is the problem?

Comments on YouTube in its phone view can't be highlighted so as to make some actions with highlighted word(s) - copy, paste, find on web etc. In desktop view comments are highlighted normally. And in other browsers (Chrome, Opera) comments on YouTube in its phone view are highlighted normally as well.

For example, firefox is open in the background and when I click on a url from discord, it opens the link in firefox but does not bring the page to me, I need to minimize the discord.