All Products Support Forum

My Kaiser website kp.org can't come up...the following error message:

"The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

   This problem can sometimes be caused by disabling or refusing to accept cookies."

UbuntuStudio 22.04 uses the Firefox Snap package by default. The latest automatic update does not display pages correctly in normal mode, but does work correctly on Safe Mode. Snap.io lists only the latest version of Firefox so I was unable to ask snap to revert to the previous release (prior to 5 Mar 24) and by the time I had tried to investigate the previous version was no longer cached. I did not see a way to force a fresh download of firefox from the latest channel on snap.io.

I tried the snap beta channel for v124, but that exhibited the same problems.

I tried adding a symbolic link to colors.css after seeing firefox complaining that it could not be found when started from the command line. That removed the error/warning message but did not clear the problem with normal mode.

I use the en-GB locale extension only. The technical details about my PC are as follows:

• Operating System: Ubuntu Studio 22.04
• KDE Plasma Version: 5.24.7
• KDE Frameworks Version: 5.92.0
• Qt Version: 5.15.3
• Kernel Version: 6.5.0-25-lowlatency (64-bit)
• Graphics Platform: X11
• Processors: 12 × AMD Ryzen 5 7600 6-Core Processor
• Memory: 30.5 GiB of RAM
• Graphics Processor: RAPHAEL_MENDOCINO

I have now downloaded v123 and installed it in my local home directory, and that version is working well. I have removed the firefox channel via snap. It is likely to be a fault in the construction of the snap for v123 that was not present for v122 prior to 5 Mar 24.

I created an account with chat gpt with my google login. Lately, when I try to log into it using Firefox, after I click the "Continue with Google" button, I am redirected to https://www.arkoselabs.com/ !

After a few tries with the same result, I tried in chrome and had no issues accessing my account.

This one's stumpped me. I'm at a loss. Anyone else having this problem? Is it a redirect virus? Chrome is prone to the yahoo redirect virus. I'm wondering if this is similar or if there's somethin' wrong.

I am trying to find answers in relation to my Favourites shorcuts not showing the Icon for some well known websites e.g BBC World News, CNN. Once answer found on the Firefox Forum is: Make sure that you allow pages to choose their own fonts.

Tools > Options > Content : Fonts & Colors > Advanced: [X] "Allow pages to choose their own fonts, instead of my selections above"

This is just typical of many answers I find on the Firefox forums whereby the suggested solutions seem to bear no resemblance to my Firefox system. Am I using something different? Everything points to me having the latest up to date version of Firefox. For example if I click on the four horizontal line hamburger on top right of the screen I do not see anything that begins with "Tools" in the menu options. I see "Settings" and "More Tools" but none lead to "Options>Content: Fonts & Colors> Advanced: [X]. simarly, If I click on "Tools" in the menu at the top of the Browser nothing leads to "Options". Any suggestions please?

After installing Update 123.0.1, History and Bookmarks no longer show up in the search bar even though they're still checked in my Search settings. What could be causing this? Thanks!

ever since i was in Portugal, and a repairman needed my phone to access our contract for a car repair, my web pages constantly show up in Portuguese. no matter what i set my page to, and it SHOWS it is set in English, i still keep getting pages opening up entirely in Portuguese..and have to work my way thru to reset it BACK to English.

what  is going on ?

I'm searching for an add-on for Firefox that will allow me to create reminders, access them, and be reminded when they come due. So far my searches have been in vain. I found a couple and added them but cannot find any icon that allows me access pending reminders nor have any that I thought I set up popped up when due.

I spend the majority of my time online in Firefox and would much prefer to control reminders there.

Can anyone recommend an add-on (or a feature I've overlooked) that will handle reminders in Firefox?

Hey, I've noticed lack of sync in audio when pausing video. What I mean:

Assumptions: - Using bluetooth headphones (tested only on airpods pro, 2 different pairs) - system MacOS 14.2.1 - Macbook Pro M1 Pro

1. Play any video with audio (vimeo, youtube, custom players) 2. Pause

Outcome: Right headphone audio stops first Left headphone audio stops after small delay

Expected outcome: Right & Left headphone audio stops at the same time

I'm quite sensitive to things like that.. maybe someone knows a fix for this or this is just Firefox bug?

This is getting ridiculous! Recently the dam pinterest crap keeps popping up when hovering over images. I have yet to find a solution. It doesn't show in add-ons and appears this pinterest crap has just recently showed up. Yes, this is crap!

Commbank commonwealth bank upcoming bills/ payments not opening or working. All other operations in the Commbank site work - just not the tabs to do with Bills/bpay/upcoming payments:

I've tried the clearing of all cache a number of times as previous suggestions and still doesn't work.

It spins the "Loading" symbol for about 20 seconds then puts the message in the image.

Not working: Bills and Upcoming payments Previous online bills Financial Toolkit

I have to go to Google Chrome to operate these tabs and they work fine...... Don't make me go back to Chrome... :D

I have a Mac desktop, a laptop with Windows 11, and an Android phone. I have about 120 bookmarks saved. On my Mac, they periodically backup fine and I can restore them if anything goes wonky. My phone and Windows laptop both show all the same bookmarks as the Mac. However, if I go to Manage Bookmarks to restore them on the Windows laptop, it shows many backups have occurred but only 5 bookmarks have been backed up. I have signed out of Firefox on all devices and signed back in. The Windows laptop did one correct backup showing the 120 or so bookmarks, and then every subsequent backup shows only 5 again. After a few weeks, the "correct" backup has been overwritten and is gone.

Anybody know what I can check to make the Windows laptop backup my bookmarks correctly?

Tell me how to delete Google as the default search engine & replace it with another one. If I can't do this I will remove Firefox and also the Mozilla VPN from all my computers. I have used Firefox for years and supported Mozilla. As far as I'm concerned you people have lost your way if you do not give people the option to change their default search engine.

This purple capsule icon appears in the upper left-hand corner of my Firefox browser when I share a tab using Zoom or Google meet. It does not go away when I stop sharing my screen, or if I quit Zoom. If I'm using two displays, sometimes it sticks on one screen when I move my Firefox window and hovers over every window in any app. The only way I can make it disappear is to quit and restart Firefox, which isn't practical. I can't find any setting in the Mac Control Panel or in Firefox to turn this off (Reddit is split on if this is a Firefox problem or a MacOS problem).