All Products Support Forum

I am using Firefox 122.0.1, Windows 11 with all latest updates. Recently my HP Laptop has been slow to respond. I rebooted and opened task manager. I started Firefox and it was using about 1500 MB of memory. I closed some tabs to try to recover some memory. However, Firefox kept taking more, more and more. After 15 minutes, it was at 10,000 MB and climbing, and my system was using 99% of memory. I don't believe Firefox did this in the past and this is clearly not working properly. Any ideas?

When visiting HP.com - US-English site and signing in to my account, it opens fine - in English - but if I click on links, it connects to sites in a different link. I tried it on Microsoft Edge and it worked fine. It's only on Firefox that I have the problem.

The most recent update to Firefox introduced duplicate 'Manage Bookmarks' option in the bookmark drop down. Is there a way to remove the bottom one in an option that I'm not finding? The only thing I've found searching is from a few years ago talking about setting up a CSS file, which I've never done before.

Добрый день! Почему не меняется язык на английский? Как его сменить?! Только не надо мне писать про удаление кук и чистку кэша! Я только что это сделала потому что не работал чёртов логин в чёртов акканут чёртова твича!

Any method I open a new tab, it always takes up to 7s to load, while completely suspending my browser. This also happens in troubleshoot mode but not in incognito. Directly opening websites in a new tab doesn't trigger that bug. I don't recall when this started to happen, it might be after some new Windows update.

I have included screenshots from Firefox Profiler, both from regular window and incognito one.

MS Edge works just fine.

When trying to set up alert notifications for FEDEX tracking status, the Submit Button remains active, even after filling all required fields and checking all required boxes. See website:

https://www.fedex.com/fedextrack/?trknbr=270004161734&trkqual=12027~270004161734~FDEG&trkcarr=FDXG&gsu=true

I have set https://www.fedex.com/ as a trusted site (Exceptions), and turned off Browser Guard. Also placed same URL in MalwareBytes allow list.

Hello, after your last updates from 170 version above, I lost the option to be able to arping through my site. On version 170 it worked after that it stopped working is there a way to enable arping on the latest browser versions. To one pictures is show error on second is from old version and work perfectly. Please if have some think to make work i love Mozilla browser and i wont to use. Thanks and regards

I use Firefox on a Dell laptop running Windows 10 Pro. Last night, I was was listening to music at my music website (TuneIn) when the music stopped. When I tried to restart the music, I got a message to the effect that my browser no longer allowed me to access a particular station, and a pop-up player showed up to play the music. What happened?

I tried to log into my pocket account, but was redirected to use my Mozilla account, and none of the articles I saved over the last decade or so are showing up.

How can I log into my actual pocket account to see my saved articles?

I want to disable Norton Safe Search. I followed Inst. Menu, add ons, extension tab, clicked the 3 dots & then delete. Restarted my computer, but it's still there. I definitely need help.

I restarted my computer today and downloaded a new version of Firefox. When I started it up again everything was gone... all Tabs, history, and bookmarks. This is a sad loss as I have been organizing my life with Firefox for over 10 years. Is there any going back and getting my firefox restored?

I have changed Firefox's settings to both Delete cookies and site data when Firefox is closed and to Clear history when Firefox is closes. But after making these changes Firefox is still holding onto my browsing history.

Hi, the latest update changed what happens when pressing the enter key in dev tools. There's a complete explanation somewhere explaining the motivation, accessibilty and it being more natural/intuitive.

After years using Firefox I can honestly say it isn't as natural as described and the whole process has become very cumbersome. I can understand wanting to provide a more natural experience and give users with accessibility needs a good experience but for me it's not working.

Is there any way to turn the feature off? A setting perhaps?

If not can you tell me which version should I install which doesn't have this updated dev tools UI feature?

Many thanks

Hi, Avast Antivirus keeps giving me this warning every few minutes. I have never visited the site in the URL and it seems to keep appearing regardless of anything I do. Is anyone else getting this? Does anyone know how to fix it?

Thanks.

I'm not sure how this happened, but one of my firefox web pages keeps zooming in only on one website and the zoom refuses to reset no matter what I do.

For reference this is wikipedia. Every time I load a wikipedia page it loads zoomed in to 210%, which I will then have to reset to 100% in order to read the page properly. If I for some reason click on a link on the wikipedia page that goes to another wikipedia page, the zoom will reset again to 210%, which I will then need to reset once again. This happens also whenever I switch from the wikipedia tab to another tab and then switch back again. I do have an addon that changes wikipedia slightly (the Wikipedia Vector Skin addon) but disabling this addon doesn't fix the issue.

I went into about:config several times already and changed different settings to try and make it stop, but nothing so far has worked. I've tried resetting layout.css.devPixelsPerPx to 1.0 and back again to -1.0 and it makes no difference. I also tried changing browser.zoom.full to false and it keeps happening. Changing browser.zoom.siteSpecific to false does fix the issue, however it also resets the zoom I have on other websites that I want to keep, so it's not an ideal fix. I also cleared all my cache and cookies and it changed nothing.

Does anyone have any idea on why this keeps happening only with wikipedia, and how I can get this to stop happening? I assume there must be some internal setting that would need to be reset in order to fix this, but I don't know how to do it or where I would even go.