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White screen when loading config.office.com

Hi everyone, When i go to the website config.office.com in firefox there is just a white screen. Nothing more. Instantly white. I have checked if this is an issue at the … (read more)

Hi everyone, When i go to the website config.office.com in firefox there is just a white screen. Nothing more. Instantly white. I have checked if this is an issue at the side of Microsoft but it doesn't look like it is. The website does load correctly in Microsoft Edge.

I tried the following in Firefox: - Firefox is up to date (Version 115.0.2 64 Bits) , I have had this issue in other versions of Firefox too. It's not a new issue in this newest version. - Tried disabling all the security features in Firefox, disabling all add-ons, and disabling the extra security for cookies - Starting firefox in safe mode (Shift click on firefox, then open the website) - Checked the Network inspector. All packets have status 200 (See the first screenshot)

You can check the second screenshot for the white page.

Some help is appreciated :) Thanks!

Asked by Nathan Verkerk 10 months ago

Answered by Nathan Verkerk 10 months ago

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Extensions not displaying on toolbar or in customizations

My problems started after the upgrade to 113 when Firefox would no longer load at all. I tried deleting and reinstalling, but nothing changed until I moved the profile (y… (read more)

My problems started after the upgrade to 113 when Firefox would no longer load at all. I tried deleting and reinstalling, but nothing changed until I moved the profile (yeah profile mgr didn't work either). I finally got it to reinstall and ran sync but had to also reinstall my extensions/addons. The extensions appear to be working, but the are not displaying in either the toolbar area or in customizations.

I have tried searching all over and different solutions but thus far nothing has worked. That includes right clicking on the extension and selecting to add it to the toolbar.

I repeat, the extensions appear to be working though I cannot call some of them up (EverNote for example), and I need Lastpass on the toolbar for password generation and to access the vault.

Extensions ARE displaying in Chrome browser.eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

Attached is image of customization scree that also shows toolbar area. No addons anywhere.

Asked by librewolf 10 months ago

Answered by cor-el 10 months ago

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Pocket taking over my computer

How do I remove pocket from Firefox? The published solution does not work. When I type "about:config" in the URL, then "pocket," and change the "extensions.pocket.enab… (read more)

How do I remove pocket from Firefox?

The published solution does not work. When I type "about:config" in the URL, then "pocket," and change the "extensions.pocket.enabled" to "false," the pocket page still shows up after I close a session or a screen asking me to sign in to pocket. I am always closing unnecessary pocket related tabs.

As I remember, one time it worked but only for two days and then the some form of the pocket page showed up again.

Restarting Firefox does not change anything. Please advise.

Asked by dougg1 10 months ago

Answered by dougg1 10 months ago

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Why impossible to find a YouTube ad blocker extension for Firefox Android

Why impossible to find a YouTube ad blocker extension for Firefox Android Why is it impossible to find support? Why is it impossible to even give Firefox feedback? It see… (read more)

Why impossible to find a YouTube ad blocker extension for Firefox Android Why is it impossible to find support? Why is it impossible to even give Firefox feedback? It seems like it's a company ran by Bots four Bots humans go away

Asked by rick400tec 10 months ago

Answered by Paul 10 months ago

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Opening bookmarks

I like when I open a bookmark, that I am not forced to view it right away. This can be VERY annoying when opening multiple bookmarks but I want to stay on my current one … (read more)

I like when I open a bookmark, that I am not forced to view it right away. This can be VERY annoying when opening multiple bookmarks but I want to stay on my current one without having to switch back to the one I was using. I would like an option added at least to have bookmarks in that automatically switch to when opening. Please.

Asked by FormDrop 10 months ago

Answered by TyDraniu 10 months ago

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Last Firefox update lost my all my saved logins/passwords and every bookmark I had.

Well done Firefox team. I got a notification this morning telling me I could update Firefox to the latest version and I had nothing urgent so I did. Imagine my suprise … (read more)

Well done Firefox team.

I got a notification this morning telling me I could update Firefox to the latest version and I had nothing urgent so I did.

Imagine my suprise when all my bookmarks, my passwords and logins appeared to have disappeared. Well, not just "appeared", since I can't find them anywhere on my machine right now.

I've been using Sync for years and when I finally managed to connect (because apparently the password I had been using was wrong ? But did FF tell me ? No ...), I discovered nothing had been saved. Ever.

A really nice morning.

Asked by Alexis 10 months ago

Answered by Alexis 10 months ago

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Firefox no longer remembers my history is this due to Bitdefender security system?

Firefox is set to remember history, but every time I close it and re-open it, links in websites that once had purple text is now back to white, so I don't know what link … (read more)

Firefox is set to remember history, but every time I close it and re-open it, links in websites that once had purple text is now back to white, so I don't know what link I'm on, Firefox remembers this through history saved, why does it reset back to white text? Does it have something to do with bitdefender or bitdefender VPN? Can anyone else test thie out with firefox and bitdefenders full security on? Firefox is set to save everything by the way. Only started happening after installing bitdefender.

Asked by Mangekyo Sharringan 10 months ago

Answered by Mangekyo Sharringan 10 months ago

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new tab opens always on the right

When I pressed the "+" symbol at the right side of my tabs with the left mouse button, a new tab opens at the most right place. So far, so easy. When I pressed the same … (read more)

When I pressed the "+" symbol at the right side of my tabs with the left mouse button, a new tab opens at the most right place. So far, so easy.

When I pressed the same "+" symbol using the middle mouse button, the new tab opened right beside the active tab. Now, middle mouse button and left mouse button do the same thing.

Work around could be to open the context menu (right mouse button) of a tab, choose "new tab" an get a new tab right beside the tab chosen with the mouse pointer while pressing the right mouse button.

Did something recently change?

Asked by bbutscheidt 10 months ago

Answered by cor-el 10 months ago

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Firefox ignoring system timezone

Firefox 115.0b7 is not correctly handling my system timezone, and using GMT instead. This only happens in specific pages, such as when accessing a website, or in `about:h… (read more)

Firefox 115.0b7 is not correctly handling my system timezone, and using GMT instead. This only happens in specific pages, such as when accessing a website, or in `about:home`. It doesn't happen in `about:config` or `about:profiles`, for instance.

`privacy.resistFingerprinting` is set to `false`. The problem persists in Troubleshoot mode. The issue isn't present in Firefox ESR 102.12.0.

Running `date -R` with the system shell: `Sat, 22 Jul 2023 12:10:42 -0300`

Javascript console at `about:config`: ``` > Date() "Sat Jul 22 2023 12:10:42 GMT-0300 (Brasilia Standard Time)" > new Date() Date Sat Jul 22 2023 12:10:42 GMT-0300 (Brasilia Standard Time) > (new Date()).getTimezoneOffset() 180 ```

Javascript console at `about:home` or `https://example.com`: ``` > Date() "Sat Jul 22 2023 15:10:42 GMT+0000 (GMT)" > new Date() Date Sat Jul 22 2023 12:10:42 GMT-0300 (Brasilia Standard Time) > (new Date()).getTimezoneoffset() 0 ```

Asked by Felipe Silva 10 months ago

Answered by Felipe Silva 10 months ago

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Youtube Constantly Buffering after Pausing and Resuming

I've been watching and following along with a Unreal Engine 4 Course on Youtube for some time now (mentioning in case the resource usage has something to do with it), and… (read more)

I've been watching and following along with a Unreal Engine 4 Course on Youtube for some time now (mentioning in case the resource usage has something to do with it), and in the past couple days I've noticed a pretty serious and annoying bug. When I pause the video, tab (Cmd + Tab on MacOS) into Unreal Engine, do some things, then tab back and resume the video, it will play for one frame and then stop and buffer, but the audio will continue playing. The only way to get the video to resume is to skip forward/backward in the video (either with the arrow keys or the progress bar). I've also tried Troubleshooting/Safe mode and the issue still persits.

Asked by beatzoid 10 months ago

Answered by beatzoid 10 months ago

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Links in pages produced from Javascript

I subscribe to The Times (UK) and use many of their different portals. I am, however, experiencing a really odd problem. For the last three Mondays in a row when I hover … (read more)

I subscribe to The Times (UK) and use many of their different portals. I am, however, experiencing a really odd problem. For the last three Mondays in a row when I hover over a link it shows one destination which is now three weeks out of date and downloads same when clicked. When I Inspect(Q) the relevant bit of script it shows the correct page for the current week. All other links from the current edition work as expected. The link works correctly on other days of the week. The IT support at The Times have no idea why this is happening and have simply asked me to do stupid things like clearing all cache and cookies relevant to their site. this has no effect whatsoever!

How can this happen and have you any help on the subject?

Asked by beb25hex12 10 months ago

Answered by zeroknight 10 months ago

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Firefox's built-in PIP icon for videos

I'm using a video as the background for my website, and Firefox's built-in PIP (Picture-in-Picture) icon for videos is displaying. I don't want it to be visible on my web… (read more)

I'm using a video as the background for my website, and Firefox's built-in PIP (Picture-in-Picture) icon for videos is displaying. I don't want it to be visible on my website. I tried using FFmpeg, but it did not work as it was mentioned by some people on Stack Overflow. I read that Firefox won't display this icon for videos in an iframe, but I don't want to use an iframe on my website. Is there any other solution?

Asked by Farimaan.sh 10 months ago

Answered by cor-el 10 months ago

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PiP Pause/Play Bug

When enabling the PiP player window for say a YouTube video from the YouTube website - pressing the 'pause' button on the PiP player window followed by doing any forms of… (read more)

When enabling the PiP player window for say a YouTube video from the YouTube website - pressing the 'pause' button on the PiP player window followed by doing any forms of multitasking like opening another window, or opening another program/app or file etc, and then a few seconds later pressing the 'play' button on the PiP player window - it doesn't actually play the video.

You can click the 'play' button over and over and over again but the video in the PiP player window will not play. In order to get the video to play again you have to exit the PiP player window by clicking 'back to tab' and then clicking the 'PiP' icon again.

Using Firefox version 115.0.2

Anyone else experiencing this?

Asked by TheThingKing 10 months ago

Answered by TheThingKing 10 months ago

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Cannot enter Cox E-mail on Firefox, can with Google Chrome

Today, I cannot open Cox E-mail using Firefox, but I can with Google Chrome (which I pretty much never use). See the error message below, can someone help? I have a Del… (read more)

Today, I cannot open Cox E-mail using Firefox, but I can with Google Chrome (which I pretty much never use). See the error message below, can someone help? I have a Dell E6520 laptop running Window 7. Thanks.

Asked by cussboy 10 months ago

Answered by cussboy 10 months ago

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download menu and bookmarking menu on toolbar has no text

other menus like the pop-up bookmark list menu is fine. i only have this problem with the download menu and the bookmarking menu. i only remember this happening after i s… (read more)

other menus like the pop-up bookmark list menu is fine. i only have this problem with the download menu and the bookmarking menu. i only remember this happening after i started to tweak and customize my windows 11 os, so maybe something in that process happened to break the text now but i have no idea where to look. i have cleared the startup cache, refreshed firefox and even uninstall/reinstalled it completely fresh (this is also what made me believe this is an os problem).

Asked by o' 10 months ago

Answered by zeroknight 10 months ago

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Small font size on some websites

Firefox is displaying a smaller font on some websites. It only does it new windows, not in a private window and other browsers are fine. Screenshots attached show the co… (read more)

Firefox is displaying a smaller font on some websites. It only does it new windows, not in a private window and other browsers are fine.

Screenshots attached show the correct size (first attachment) and the incorrect smaller size (second attachment).

It's not windows accessibility aka ease of access, as nothing else is affected. All pages are on 100% zoom. I've gone to settings -> font -> advanced and the "Allow pages to choose their own fonts, instead of your selections above" is ticked.

Any ideas please?

Asked by ldene 10 months ago

Answered by cor-el 10 months ago

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Need help to locate backed up Firefox profile to restore after Windows and Firefox re-install

Prior to getting some desktop PC upgrades that required a new install of Windows 11 and a new install of Firefox, I backed up my entire PC (yea!). Now that I have re-ins… (read more)

Prior to getting some desktop PC upgrades that required a new install of Windows 11 and a new install of Firefox, I backed up my entire PC (yea!).

Now that I have re-installed Firefox, I see that I have none of my saved bookmarks and so I want to restore the Firefox profile - all of it or at least the bookmarks.

I have tried following the Firefox instructions for this, but am apparently not doing it right.

I can't seem to locate the bookmarks file, for starters, in my backed up files. I find the profile but I don't find anything like places.sqlite.

Can someone help me so that I am locating the right (and complete) files, copying them correctly, and then switching to the new/old profile correctly?

Thanks in advance.

Asked by eastevens1956 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago

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Long delays with HAProxy

I have a Plesk (apache) server that is behind HAProxy. When I connect securely to a web site through HAProxy using Firefox, I get long delays. If I use Safari or Chrome, … (read more)

I have a Plesk (apache) server that is behind HAProxy. When I connect securely to a web site through HAProxy using Firefox, I get long delays. If I use Safari or Chrome, the pages come right up without any delay.

If I connect to the Plesk server directly without HAProxy in the middle, there are no delays.

I do not know what would cause these delays that don't occur with other browsers.

I'm on a Mac: 115.0.2 (64-bit)

Asked by palinst 9 months ago

Answered by palinst 9 months ago