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  • Archived

FF shuts down to update when I’m trying to use it.

This often happens when I’m using it to play music. It’s also restarted when I’m trying to watch a video, read a web page or, once, when I was part way through setting up… (read more)

This often happens when I’m using it to play music. It’s also restarted when I’m trying to watch a video, read a web page or, once, when I was part way through setting up login details for a new bank account. I want to apply updates when it’s convenient for me, not when Firefox decides to update. So, how do I prevent my activities being interrupted by Firefox update?

I appreciate that it’s important to keep it up to date but I’m not happy when my activities are interrupted because Firefox decides that it needs to update itself. I suppose one approach would be to apply updates every day when I start Firefox however; I often have a specific task in mind when I start it so I really don’t want the distraction of having to update first.

Here’s what I’ve tried so far. None of these have stopped Firefox restarting itself:

On the Settings page: Select “Check for updates but let you choose to install them” Disable “Use a background service to install updates”

Since the above didn’t stop the Firefox restarts, I tried: Select “Automatically install updates (recommended)” with “When Firefox is not running”

In 'about:config' : Set 'app.update.auto', to FALSE. Set ‘app.update.background.interval’ to 31536000 (i.e. 1 year) Set ‘app.update.interval’ to 31536000 (i.e. 1 year)

       Set 'app.update.auto.migrated' to FALSE.

In Windows Registry Editor, set: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox] "DisableAppUpdate"=dword:00000001

Used Win 10 to disable the “Mozilla Maintenance Service”: FF still restarts when I’m trying to use it. Also renamed the updater exe to: "C:\Program Files\Mozilla Firefox\updaterXXX.exe": auto update still runs (and installs a new updater.exe).

Asked by firefox2351 11 months ago

Last reply by Terry 11 months ago

  • Archived

Gmail sidebar calendar missing

Never had an issue with my Gmail sidebar calendar loading automatically on Firefox. With the latest Mozilla update to 114.0.2 for my Mac, the calendar sidebar flashes the… (read more)

Never had an issue with my Gmail sidebar calendar loading automatically on Firefox. With the latest Mozilla update to 114.0.2 for my Mac, the calendar sidebar flashes the calendar icon but fails to load. The other sidebar apps are functional. I can load my full calendar in a new tab with issue. Signed into my Gmail account on Chrome and Safari and the sidebar displays as it should.

Asked by reuschebob 11 months ago

Last reply by alec.fredericks 10 months ago

  • Archived

Trying to change password and do not want to lose my saved password, can't rememeber old password

I am transferring to a new laptop and do not remember my Firefox password but I have access to my profile . I do not want to lose all my history , bookmarks and saved pas… (read more)

I am transferring to a new laptop and do not remember my Firefox password but I have access to my profile . I do not want to lose all my history , bookmarks and saved password. Any ideas ? Thanks for your help

Asked by jose.rbms 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

Google search results broken

Hello, Hello, Today I have noticed that website for Google search results are not showing up correct as you can see in the screenshot. Images, news, video's, maps, book… (read more)

Hello,

Hello,

Today I have noticed that website for Google search results are not showing up correct as you can see in the screenshot. Images, news, video's, maps, books, flight and finance doesn't show up correctly I checked with incognito mode it seems to be working fine. I have also tried to turn off add-ons but sadly that didn't work for me does anyone know a easy fix?

Asked by Fu Xuan 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Google maps is showing mirror image

I recently opened Google Maps in Satellite view and saw that the image is just a mirror image of other half thtough out the screen.Then I cleared site data and cookies a… (read more)

I recently opened Google Maps in Satellite view and saw that the image is just a mirror image of other half thtough out the screen.Then I cleared site data and cookies and without sign in the image was perfect but then when i again signed in the image breaks and shows mirror image of other half. This issue is occuring only in satellite image.

Please look into this matter.

Asked by NEEL 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Cant't always read and change data on this site

I'm not sure how to interpret the message on the extensions here but needles to say Xdebug helper is not setting the proper headers. What is this message and how to solv… (read more)

I'm not sure how to interpret the message on the extensions here but needles to say Xdebug helper is not setting the proper headers.

What is this message and how to solve it?

Asked by johannes 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Primary password

I forgot my primary password, and then remembered it (I think correctly). But now when I enter it it isn't accepted. The primary password screen is now appearing everyw… (read more)

I forgot my primary password, and then remembered it (I think correctly). But now when I enter it it isn't accepted. The primary password screen is now appearing everywhere, not just on sites needing passwords, and now I'm getting notification of my firefox account being blocked (although when I entered the password I seemed to get in ok). I'm in the process of moving house (probably the stress caused my password amnesia!), and can't cope with not being able to get stored passwords. I understand all will be deleted if I cancel the primary password. Is there no way round this? I know it's my fault but please can you help? Diane Jones

Asked by Diane Jones 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Puzzlingly clunky operation of "Bookmark current tab" on one of my two laptops.

When I try to bookmark a page, I expect to see "Bookmark current tab" and when I click that, to be offered 1) to put it in the same place that the last bookmarked page wa… (read more)

When I try to bookmark a page, I expect to see "Bookmark current tab" and when I click that, to be offered 1) to put it in the same place that the last bookmarked page was put 2) or, alternatively, to be given a choice of locations.

This is what happens on one of my two laptops.

On the other laptop, I am not offered a choice of locations. I am simply forced to bookmark the new page in the location where the previous bookmark that I made is, and I then have to go to "Edit This Bookmark" and move the new bookmark from the location where it currently sits, to the location that I want. This is clunky and inconvenient.

How can I configure this second laptop to behave like the other laptop?

Asked by Matthew Montagu-Pollock 11 months ago

Last reply by cor-el 11 months ago

  • Archived

lost bookmarks

I have lost all bookmarks. Manage Bookmarks does not help, selecting a restore from last 3 or 4 saved does not change anything. I am running Mac. I am frustrated. Please … (read more)

I have lost all bookmarks. Manage Bookmarks does not help, selecting a restore from last 3 or 4 saved does not change anything. I am running Mac. I am frustrated. Please help.

Asked by rgustaitis 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Resize Gmail Sidebar

I want to be able to manually resize my Gmail website sidebar. This is an app that does it for Chrome, Resize Gmail Sidebar by cloudHQ logo, but I can't find a solution … (read more)

I want to be able to manually resize my Gmail website sidebar. This is an app that does it for Chrome, Resize Gmail Sidebar by cloudHQ logo, but I can't find a solution for Firefox

Asked by noel_envode 11 months ago

Last reply by Dropa 11 months ago

  • Archived

When using 'log in with google' on Omnivore, the website in popup breaks after logging into google

On the Omnivore website, picking google as the login option causes a popup window to open. Logging into google in this window causes the contents of it to become white an… (read more)

On the Omnivore website, picking google as the login option causes a popup window to open. Logging into google in this window causes the contents of it to become white and unable to be interacted with, preventing logging in. Reopening the window opens it onto this white screen. Clearing cache opens it to the login screen, where the same problem repeats after logging in.

This problem still happened in troubleshooting mode

Asked by joonasx 11 months ago

Last reply by joonasx 11 months ago