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  • Archived

Bold font

After second to last update Firefox doesn't show bold fonts on my website. In Chrome everything is ok. This issue shows on diffrent computers and diffrent windows version… (read more)

After second to last update Firefox doesn't show bold fonts on my website. In Chrome everything is ok. This issue shows on diffrent computers and diffrent windows version. How to fix it?

Asked by liquorice90 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Restoring previous PC Firefox data

Hey, swapped PC today, meaning full format and everything new, tried logging in to Firefox but I'd forgotten my password so I reset it, does that mean everything saved o… (read more)

Hey,

swapped PC today, meaning full format and everything new, tried logging in to Firefox but I'd forgotten my password so I reset it, does that mean everything saved on my account got reset?

Could I somehow verify my identity as the same user and get everything I had going on my Firefox account on a different PC back?

Asked by rain2erik 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How do I get Adobe Fonts from Adobefonts.com to display in Firefox?

When designing in Indesign, I go to Adobe Fonts.com to activate fonts that I want to use. All the font's look the same as default. How do I get the font to display on Fir… (read more)

When designing in Indesign, I go to Adobe Fonts.com to activate fonts that I want to use. All the font's look the same as default. How do I get the font to display on Firefox browser. Fonts do display correctly when I use Safari.

Asked by dkilroy 12 months ago

Last reply by cor-el 12 months ago

  • Archived

Page Info Window - Media Tab - Save As Button covered up by ? help icon when trying to save multiple images

In the Page Info Window Media Tab when trying to save multiple images the Save As button is covered up by the ? help icon so when clicking on it instead of saving th… (read more)

In the Page Info Window Media Tab when trying to save multiple images the Save As button is covered up by the ? help icon so when clicking on it instead of saving the images it opens up the support page. It only happens when trying to save multiple images, when saving a single image it works fine. Just wondering if it is my computer or not. I'm on a 21 mac pro 14"

Asked by mikedavid364 12 months ago

Last reply by jscher2000 - Support Volunteer 12 months ago

  • Archived

Firefox update ruine my profile which is not that easy to save

Each and every time you install an upgrade on Firefox, your profile vanishes. So I questioned on how to save my profile and I found a nasty solution where you have to clo… (read more)

Each and every time you install an upgrade on Firefox, your profile vanishes. So I questioned on how to save my profile and I found a nasty solution where you have to close Firefox because of a stupid empty file named parent.lock which happen to be empty on the 2 cases I checked. I did not sniff in the restore constraints yet... What a mess ! Looking at the frequency the Firefox's upgrade arrives, it would be advisable to automatically preserve the user's parameters. Alternately it would be a good thing to have a save/restore function for Firefox's parameter.

Asked by jlbcs 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Certain websites won't work correctly on Firefox, but only on one of my computers (Mac OS)

Hi, I've had an issue for a long time where certain websites just won't work properly on Firefox. This issue seems to be specific to this particular configuration of Fir… (read more)

Hi,

I've had an issue for a long time where certain websites just won't work properly on Firefox. This issue seems to be specific to this particular configuration of Firefox I have, as the problem doesn't occur on my other MacBook, nor on other browsers, and this problem persists even through upgrading this MacBook from an Intel-based processor to Apple silicon. I've exhausted all of the troubleshooting methods suggested by Mozilla here: https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems. My last hope is that it has something to do with Firefox's browser internals, though I'm not tech-savvy enough to understand what may or may not be working correctly with said internals.

As a few examples of what I mean when I write that certain websites won't "work properly," a reading on Coursera seems to have a scrollbar that can scroll indefinitely without ever actually scrolling the page down for me to read additional text from the article. Certain websites will fail to display certain videos or interactive media. And certain other websites will fail to display anything at all. (I wish I could be more specific in describing these "certain websites," but I can't recall what they are at the moment.)

Let me know if you need any additional information to help diagnose this issue.

I greatly appreciate any time and effort that you may spend trying to help me with this issue!

See the Question details for the Troubleshooting information.


(removed troubleshooting information as this is also present in the system details - c)

Asked by Chopppp 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Syncing computers

I have just got a new laptop which I am setting up. I want to sync Firefox accounts. The main email for Firefox was deleted by BT when I moved to BT residential from Bu… (read more)

I have just got a new laptop which I am setting up. I want to sync Firefox accounts. The main email for Firefox was deleted by BT when I moved to BT residential from Business (I had no choice) I have ended up with a new account because of this and can't sync my computers as the older one has the old non existent email and the new one has the new email! Any suggestions?

Asked by pattruss1 12 months ago

Last reply by cor-el 12 months ago

  • Archived

Thunderbird/Google conflict ???

Hi There. I'm running Firefox and Thunderbird. I have a gmail account in FF but as of this morning I was unable to send/receive messages (rejected by server). I deleted t… (read more)

Hi There. I'm running Firefox and Thunderbird. I have a gmail account in FF but as of this morning I was unable to send/receive messages (rejected by server). I deleted the mail account and tried to reinstall it within FF (smtp), but no go, I get a splash page from google asking to sign into google - that times out - although I was already signed into Google.

In my google settings I've cleared cache, history and enabled to accept all cookies. I am able to access my gmail account directly from gmail, but not through FF. I uninstalled/reinstalled FF. What am I missing?

Thanks.

Asked by califlefty 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:109.0) Gecko/20100101 Firefox/113.0

I am on a Apple Silicon MacMini M1 ARM running the latest Mac OS of Ventura. why does Firefox think I am on an Intel machine under Mac OSx 10.15 when I am on Mac OS Vent… (read more)

I am on a Apple Silicon MacMini M1 ARM running the latest Mac OS of Ventura. why does Firefox think I am on an Intel machine under Mac OSx 10.15 when I am on Mac OS Ventura? I assume that Mozilla does not have a ARM version or is this a configuration issue? Or is there a different issue at play here?

Asked by Hari Seldon 1 year ago

Last reply by cor-el 1 year ago

  • Archived

MacOs Text replacecements not working in Firefox

The OS-wide feature for MacOS, text replacements does not work in Firefox. The replacements are great time-saving for me and for everyone who works with forms a lot. T… (read more)

The OS-wide feature for MacOS, text replacements does not work in Firefox. The replacements are great time-saving for me and for everyone who works with forms a lot.

This feature is the reason why I avoid using FF, my experience becomes very limited. Safari, Chrome and Opera all have this feature enabled.

Can this be enabled in FF?

Asked by dennisa1 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

Firefox increasingly becoming unstable.

Keeps freezing. Keep getting "not responding" message. Typically I can have several tabs open on two screens but now after using Firefox for a while I start having issues… (read more)

Keeps freezing. Keep getting "not responding" message. Typically I can have several tabs open on two screens but now after using Firefox for a while I start having issues. Really just want my favorite browser back.

Asked by Blackwell Soundz & Entertainment 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Trying to recover the "old Firefox data" folder after Hard reset on windows 10

Hello guys, so my Computer crashed and was stuck in a bootloop and I needed to hard reset it. Now my Firefox passwords,bookmarks etc are gone. How can I recover them, the… (read more)

Hello guys, so my Computer crashed and was stuck in a bootloop and I needed to hard reset it. Now my Firefox passwords,bookmarks etc are gone. How can I recover them, they are very important?

Asked by sarwarahsan081 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Two of the same bookmark in bookmark toolbar location

I inserted a pic of my problem. I want to save a twitter bookmark in my twitter folder in the toolbar but it comes up with TWO different folders! When I save to one it … (read more)

I inserted a pic of my problem. I want to save a twitter bookmark in my twitter folder in the toolbar but it comes up with TWO different folders! When I save to one it shows up in the toolbar folder, if I choose the other it does not and I have no idea where it goes. How do I remove the second twitter location?

Asked by pathomeon 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Can't download or upload anything - Troubleshooting Mode does not help

Hello, Since some days I can't upload or download anything using Firefox. Right-click on an image and click "download" - nothing happens. Right-click on a web page and c… (read more)

Hello,

Since some days I can't upload or download anything using Firefox. Right-click on an image and click "download" - nothing happens. Right-click on a web page and click "Save Page as" - nothing happens. Try to upload a file to DropBox or Google Drive - no popup appears, no error message, no response whatsoever. Opening the downloads list in the browser and trying to open the folders where I had previously downloaded things (when downloading was still working) also has no effect - the folder does not open on the desktop.

So apparently the problem is some kind of broken interaction between Firefox and Ubuntu (Nautilus?)

Downloading and uploading works normally with wget and Chromium.

Steps already tried: - Resetting all browser data - Refreshing the browser - Activating troubleshooting mode

Firefox: 113.0.1 Snap canonical-002 1.0 Ubuntu 22.04.2 LTS

Asked by HLF75402 1 year ago

Last reply by cor-el 12 months ago

  • Archived

Firefox not working properly

My firefox is presenting some malfunction on many features that are not working as they should. I tried to updated to it the last version to solve. It did not work. So I … (read more)

My firefox is presenting some malfunction on many features that are not working as they should. I tried to updated to it the last version to solve. It did not work. So I tried to restore it. which should work as I dont think its problems has to do with cookies or saved personal info. It did not work as well. So here some of the problems:

1- My firefox's home page is suppose to show my most visted sites. But it shows only empty/blank space. (image ) 2- I cant add any extension to my toolbar. They simply dont appear when I try to edit it. 3- I cant remove/edit any favorites (changes are not applied). 4- Some extension are just not working. for no reason. Betterttv for example. (Tried to reinstall, reset permission. ). they were working normally before. 5- autofill are not working. Does not show the options.

All this does not make any sense to me. As I've tried to solve restoring the firefox. Only cookies, passwords and personal info should have being kept and I dont think they are the cause of all this. I dont wanna to fully clean reinstall it as there are many logins, passwords and other info saved that I dont even remember. In additon it does not make any sense to me at all.

Asked by fernando100zxy 1 year ago

Last reply by cor-el 1 year ago