All Products Support Forum

Hi!

Our extensions are being uploaded manually - meaning they are signed by Mozilla, and the .xpi files are downloaded from the Developer Hub and distributed to our audience by our deployment processes. Following the recent update on the AMO review process: "All extension submissions with a significantly large number of users are now subject to human review by the add-ons review team before approval" - We wanted to know how it may impact our deployment process as now it is subject to human review

Thank you!

Stopped receiving daily Washington Post newsletters yesterday, and they question if Firefox changed something? Is there something new preventing receiving them? If yes, how can I change it to allow the Washington Post e-mails? Thank you!

Hey All,

I'm an old user of Firefox since the Netscape times. For the last few weeks, Firefox become so slow on all my computers.

I have 2GBps internet connection and

• a fast PC (i9 11900/64GB/NVMe SSD RAID/3080Ti, Win 11 for Workstations, wired Ethernet@2.5GBps)
• a once-it-was-fast notebook (i7 8750H+32GB+NVMe SSD, 1660 GTX, Win 11 Pro, wifi 802.11ax >800MBps)
• and a relatively slow notebook (Ryzen 3 2300 or the like, 4GB, Win 10 x64, wifi 802.11n).
• All of them have the latest op system, drivers, firmware, etc.

A common scenario:

• I try to open a webpage in Firefox, nothing happens;
• I switch to Chrome (or Opera, Edge), open the same page, it opens in 1-2s;
• I switch back to Firefox that is still at the middle of loading the page;

I can play it on all the 3 equipment, the result is the same: Ff is much slower than any other browser on my PCs.

There is one common app that is present on all the machines: my paid-for security package that I won't turn off. If Firefox has any problem with it (that Chrome, Opera and Edge don't have), Ff must go (with my regrets).

I tried to turn off all the plugins but it didn't help. I don't think it's plugin related as Ff is still so slow w/o any plugin enabled.

If you could give me a hint where to look for the cause that would be great.

Thanks.

All my bookmarks and favourites vanished after a semmingly normal update. I had everything there, it was the reason I wanted to keep firefox instead of using edge. Please help me!

Firefox is my main browser. I use Network Solutions for web mail. I use their portal to view email, maintain my appointments in their calendar, maintain my contact list, etc. Recently, the calendar function has stopped showing my appointments. When I use MS Edge browser with the NS portal the appointments show up. When I open a private window in Firefox and go to my NS mail account the appointments show up in the calendar. Just not in a public (?) Firefox window. NS tech support sent me to Firefox to resolve this.  ???

This spring, I noticed I couldn't use Firefox with OpenSRS... my controls inside the portal don't work in FF anymore. Today, I see my controls don't work in SiteGround, and that's my livelihood and how I manage sites. What gives? These changes drive me to Chrome, where the sites function. I want to be loyal to Firefox, but these problems drive me away from it in frustration. Sincerely, morganamaine16

My companies website is www.aoneengraving.com. You have been able to open it on Fire Fox for years. After Network Solutions , my provider reissued my SSL certificate you can not open it on Fire Fox. You can open it on any other browser. This is the message you get

Secure Connection Failed

An error occurred during a connection to www.aoneengraving.com. Peer’s Certificate has been revoked.

Error code: SEC_ERROR_REVOKED_CERTIFICATE

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Network Solutions has spent days trying to figure it out and they can not. They gave up and told me I should contact you.

This is costing me money every day it is down. I need to get it back up as quickly as possible. Can you help? Bob Monette

I have a Firefox account and I want to recover my bookmarks and passwords. My Windows 10 PC didn't boot up so I had to do a factory reset. After the reset, I logged into Firefox and tried using the Import and Backup tool. There was only one recovery date so I chose that. I clicked on the date and was prompted "This will replace all of your current bookmarks with the backup. Are you sure?" I click OK and nothing happens. I didn't see my bookmarks and rebooted my computer.

It sounds like this might be two different issues: Bookmarks and Passwords.

Does anyone have any suggestions?

Hey,

swapped PC today, meaning full format and everything new, tried logging in to Firefox but I'd forgotten my password so I reset it, does that mean everything saved on my account got reset?

Could I somehow verify my identity as the same user and get everything I had going on my Firefox account on a different PC back?

Hello,

I am trying to understand if there is a way to customize the tab rearranging behaviour.

In particular, the thing I find very unpractical is that, after a tab is closed, the others do rearrange, but after the mouse goes out of the tab bar. This is particularly annoying when I have to close multiple tabs, since thanks to this behaviour, the tabs which I close after the first one are always the unintended ones.

The solution would be to let the tab rearrangement happen instantly after the closure of the tab. In my opinion even without animations, I do not really care about that.

If you have any suggestions let me know.

Thanks in advance!

I am having problems with my Google Gmail. It won't load properly in Firefox (I have no problem in other browsers) and now I can't access YouTube. I'm having to delete my history continually and restart the Firefox. What's going on? I do have the current version of Firefox installed.

Hello All,

I just reset my password because I had forgotten it and I found out none of my other passwords are saved :(. In the description it said that data is encrypted and there MAY be some losses.. but is it possible that all is lost?

Thank you for support!

Firefox automatically updated and now tabs sync, which I absolutely hate and want to implode the Earth because this even exists. I go to the options to turn off the stupid pointless sync and oh wait it doesn't turn off. The box is not checked. Tabs still sync and display a worthless icon on my taskbar because apparently Mozilla thinks I'm such an idiot I need AN EXTRA FRICKING ICON to tell me I have open tabs in my browser.

So how do I actually turn this trashbag "feature" off if it's not by deselecting it in the "Sync" panel, since that doesn't work?

So I have installed 1password to my browser but i need the add on to show in my toolbar but when i click customise toolbar, i cant find the add-ons option. Please help

I use mozilla for years, and now I had to reset my PC reinstall windows, and after that I changed pass for mozilla acc and I lost all my data, please help. I have instaled mozilla on android phone, but I lost it on one trip, and I'm expecting that returns to me, but I don't now when. So right now, I can't access to Mozilla acc and sinc date from other devices, but I will be able. Is there possibility to compare mac addresses from now and hours a go, so that I can have my data. Thanks for helping, it means everything to me.

Best Regaards