All Products Support Forum

I recently deleted some email from my Yahoo.mail account and asked for it to be restored by Yahoo yesterday. Today the time stamp on all of my incoming mail is wrong. I contacted Yahoo and they said that I needed to enable my location to Yahoo from within Firefox. Yahoo is not listed as requesting permission so I am not able to enable the location for them. I switched to Chrome and the time stamp in Yahoo was correct. I exited Firefox and tried reloading yahoo.mail, but it did not fix the time stamp problem. They suggested I contact Firefox. How can I fix this?

Hello, I have the most recent firefox update 105.0.1 (64-bit). I'm currently using the desktop / PC version. When I drag my cursor to the left side of any webpage, click and drag upwards, firefox acts like i've pressed the back button! I've been trying to get some work done, which includes clicking and dragging things, so this is incredibly frustrating! I've already turned off browser.gestures in about:config, and now I'm not sure what to do! Please help me! ): This also happens when I click and drag from the left side of the page, to the right side of the page.

Edit: Turns out it was my mouse ): got a new one and it fixed the issue.

Hello Dear Facebook Team My Facebook account is locked and there is a problem with Confirm Your Identity and I have submitted your according all government proof which is there, but I am not able to unlock my account. Please give me the option of get a code by, email or get a code on your phone to get my account unlocked. Through which I can unlock my account, thank you! Account name = [removed] Locked date=[removed] Mobile. [removed] Email. [removed] Password. [removed]

The process manager tells me which window/process is hogging memory. But I have multiple windows open on multiple workspaces. How do I switch to that window so that I can see what it is and decide what to do about it?

Until recently, clicking on a window listed in the process manager would bring that window to the current workspace (ubuntu/xfce). That changed recently. Now clicking/double-clicking does nothing and there only seems to be the option to kill the process.

I guess I can kill it and then look at recently closed windows to see what it was. But that is a bodgy.

Can I fix the process manager so that when I click on one of its listed windows, I get taken to that window on the workspace where it resides? (It always was inconvenient when previously, double-clicking on the window in the list, brought that window to the current workspace. You had then to work out where it had come from if you wanted to put it back).

Firefox's window/workspace management is otherwise excellent. It's the best in my opinion. When it starts-up, for example, it puts all the windows back on the workspaces where they were when it was last closed. Very nice.

The timezone on my Gmail and a few other sites automatically changes to Africa/Abidjan time on Firefox. This is not an issue with my device as I've checked the timezone on system preferences and it is correctly set to my local time. Additionally, the timezone appears to be correct on other browsers. I checked Firefox on another device and found the same problem.

I think the latest update, Firefox 105.01, screwed up my bookmarks. The Star on the address bar is blue for any site. Clicking on it does nothing. Will not edit, three bar menu will not edit, Control D will not edit.

There is now a bar underneath the address bar for a toolbar which was not there previously. I have never used or needed the bookmarks toolbar.

The Release notes for 105.01 (https://www.mozilla.org/en-US/firefox/105.0.1/releasenotes/?utm_source=firefox-browser&utm_medium=firefox-desktop&utm_campaign=about-dialog) appears as a bookmark in an unrelated folder. It will not delete.

I did look at the release notes right after the update. I closed that tab and did not bookmark it.

Cannot add new bookmarks.

I just discovered on the three bar menu under the Bookmarks menu that 105 shows as the last recent bookmark. Prior recent bookmarks will open up the "edit this bookmark." Only the save button is highlighted & clicking on that does nothing & the menu disappears.

Please fix. Thank you

I'm wondering where the buttons for extensions/add-ons have their locations stored? I.e. I might have a tab-renamer extension button on one row, and firefox relay, privacy mode, and adblocker on another row. Obviously what row and what positions in the row the buttons occupy(relative index perhaps) are stored, but where?

I am using a Dell Inspiron 3847 with the standard keyboard which came the system years ago

Recently, when viewing a large online page, when I try to scroll down, the scroll doesn't start until about two seconds after I press my scroll key (which is the lower-middle key of the 4 keys between my right-hand "Ctrl" key and the "0" of the 10-key keyboard at the far right of the keyboard).

This delay started happening a few weeks ago. I do not know whether something I did caused it.

How can I scroll my view starting immediately, rather than having to wait two seconds for it to start?

I am shipping a broken computer back to the manufacturer. I had installed Firefox on it using my Firefox account. Since I have used the Firefox password feature to store all my passwords, I'm concerned that someone at the manufacturer could access my passwords. (The computer refused to boot, so I was not able to scrub it prior to sending it back.) My question is this: if I change the Firefox password on my home desktop, will my passwords on the returned computer be protected?

Thanks for any help!

Tom Smith Ph. [phone# removed from public]

I use both firefox and firefox dev edition. Deleted the dev edition and reinstalled the latest one, now i'm getting the error below on attachment. I did not just uninstall the dev edition but i manually cleaned the directorys: C:\Program Files\Mozilla Firefox Dev Edition C:\Users\User\AppData\Local\Mozilla\Firefox\Profiles C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles

Firefox still works but the new dev edition after fresh install doesn't

Hi,

When using the right click menu on a PDF item in the Download Library (Ctrl+J) option Open In XYZ PDF viewer opens the pdf in chrome!!! option [selecting] Always Open In XYZ PDF viewer opens the file in chrome!!! option [deselecting] Always Open In XYZ PDF viewer opens the file in FF!!!

Double clicking on a PDF item in the Download Library (Ctrl+J) also opens the file in chrome!!!

This is totally wrong, please fix it asap. Thx

Hello,

I'm trying to deploy Firefox with several languages.

I followed the guide on [https://support.mozilla.org/en-US/kb/deploying-firefox-language-packs].

Everything work fine until I set up ExtensionSettings policy. This policy hide and block languages menu.

After scratching my head for a while, I finally figured out how to do it. I would to like to know if an easier way to whitelist all locales and dictionaries. I would like to only control the extensions.

<enabled/> <data id="ExtensionSettings" value=' {

 "*": {
   "blocked_install_message": "Blocked by your administrator.",
   "installation_mode": "blocked",
   "allowed_types": ["extensions", "dictionary", "locale"]
 },
 "uBlock0@raymondhill.net": {
   "installation_mode": "force_installed",
   "install_url": "https://addons.mozilla.org/firefox/downloads/latest/ublock-origin/latest.xpi"
 },

"qwantcomforfirefox@jetpack": {

   "installation_mode": "force_installed",
   "install_url": "https://addons.mozilla.org/firefox/downloads/file/3658805/latest.xpi"

}, "langpack-en-CA@firefox.mozilla.org": {

 "installation_mode": "allowed"

}, "langpack-en-GB@firefox.mozilla.org": {

 "installation_mode": "allowed"

}, "langpack-en-US@firefox.mozilla.org": {

 "installation_mode": "allowed"

}, "langpack-es-AR@firefox.mozilla.org": {

 "installation_mode": "allowed"

}, "langpack-es-CL@firefox.mozilla.org": {

 "installation_mode": "allowed"

}, "langpack-es-ES@firefox.mozilla.org": {

 "installation_mode": "allowed"

}, "langpack-es-MX@firefox.mozilla.org": {

 "installation_mode": "allowed"

}, "langpack-fr@firefox.mozilla.org": {

 "installation_mode": "allowed"

}, "langpack-pt-BR@firefox.mozilla.org": {

 "installation_mode": "allowed"

}, "langpack-pt-PT@firefox.mozilla.org": {

 "installation_mode": "allowed"

} }'/>

Thank you

I had two Firefox windows open. One had 100+ tabs open, the other had around 5 open. Like a klutz I accidentally closed the window with the 100+ tabs open instead of the other window. Now when Firefox restarts it opens the version with the 5 tabs.  :-( I read about lost tabs in Firefox. I have found a file with the 100+ tabs in it. It is called: upgrade.jsonlz4-20221007134813. But what do I do next to restore Firefox to restart with the 100+ tabs version? Thanks.

As of today, I'm seeing black text on the black background of every site with a dark theme, including Google Search and Github

I'm running Firefox Developer Edition 105.0b8 on macOS 12.5.1. My macOS Appearance is set to Dark

Switching the Website Appearance config setting between Firefox Theme, System Theme, Dark, or even Light does not change the colour of the text

See that last option? i never want to see another Search Engine suggestion again by right clicking the address bar. This should also be a standard setting if it's going to be present in the first place.

Moving from Windows to Linux and in the process moving from Chrome to Firefox. In Linux, there seems to be an issue where Firefox isn't recognizing that I have installed Chrome. No problem, I went into Windows to do the move instead. But since the data isn't saved and you have to have an instance of Firefox running (?) to actually sync, I decided to download Firefox on my iPhone, get my passwords from Chrome, then sync to my iPhone, boot back to Linux, then sync on Linux with the data on my iPhone, and somehow in the process locked myself out of logging into Firefox on my iPhone due to how many times I've had to log in to Firefox to figure out this convoluted and broken process. People are wanting to switch to Firefox due to ad blocking support, and this is a massive barrier to entry. Can we just fix importing from a csv file?

I installed mozilla today and I looked in to my settings and found this message "Your browser is being managed by your organization."

I am not part of any organization since this is my home pc.

I checked the forums but i couldn't solve this.

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox and HKEY_CURRENT_USER\SOFTWARE\Policies\Mozilla\Firefox doesn't exist for me and i don't use avast.

On about:policies it shows "Certificates-ImportEnterpriseRoots-true"

What is this ImportEnterpriseRoots thing?

I'm using a laptop with windows 11.

Can anyone help?