All Products Support Forum

When I query a subject, I cannot see the following choices under the search bar: "All", "Images", "Video", "News", "Maps", "Shopping" and "Settings". It only happens once if I restart my computer, but after that I only see "All Regions" and "Anytime" below the search bar.

Firefox- You have really screwed the pooch with this update. Half the websites I visit today are broken in some way, and the other half are displayed incorrectly (as in being about 4 pages wide and who knows how many tall). I missed a couple of important bids cause I couldn't get to the links I needed to buy something before they expired. Why was this needed? You can do security updates all day long, but you had to change how every website on the planet LOOKS???? Plus, YOUR crap on the page takes up one third of the screen real estate. I trusted you for years as being NOT Microsoft. Guess that is truly over, as this is an absolute travesty...

Hello,

I've been basically a Firefox user several years now and I was quite satisfied with the browser until it often threw me an error which says Secure Connection Failed "PR_END_OF_FILE_ERROR". I am quite tech-literate, so back then I tried to troubleshoot it myself, but to no avail. Few points to note:

1. I read that it may be the Antivirus that might block it, but I can't really disable it as my current job requires me to browse safely. I have Bitdefender active with firewall off. But I don't think it's this. 2. I don't use VPN. I did use DoH built-in the Firefox, but disabling it didn't really solve it. 3. I read again that the browser profile might have corrupted syncing, but I didn't use Firefox on mobile, nor even create an account on Firefox (until my desperation to ask here) 4. It's impossible to see which site may have the "corrupt page", as it also happen to Google or even this site (I kept refreshing until I can get to this site). 5. I have relatively unstable internet, as I currently live in a not-so-developed country that don't have fast internet. 6. I really refrain to move to another browser as it's already my daily browser and migrating a lot of stuffs is a pain. 7. It occurs randomly, so not like 100% failed, even on high uptime website such as Cloudflare. So the cause should be on the client-side.

I attached the image when it basically failed to load Google. Even when I search for solution and get here I still get the error :(

Any help or fix for this are welcome.

Thank you.

My browser will literally crash as soon as any video I play makes sound (tested on both Youtube and Hulu). Strangely enough, if the video is silent at the beginning, it won't crash until a sound actually plays and regardless of if the sound is coming through my TV or my headset.

Please god help me. I am trying to change my password and it tells me my old password is incorrect. I sign in using the only password I have with Firefox, and use the same one to try and change it, but it keeps giving me this error message. I'm about to put my face through the monitor.

no matter how i do it, it automatically saves a file i am viewing. i want to be able to CHOOSE to save it to a specific location. we were able to do this, can't now. i am on firefox 103. help help help. i clicked "ask whether to open or save files". no changes. i clicked "always ask where to save files", still wouldn't change it. help. i clicked "save", nope. help.

Hi,

For quite some time I've been having issues with sound in Firefox, specifically that there isn't any. I've tried some things to fix the problem but haven't found any solutions. The problem is isolated to Firefox as Chrome and other apps will play video with sound. It's also not limited to certain websites. What's interesting is when I open the soundmixer, it shows a green bar going up and down as if there is audio playing. I've also tried troubleshooting mode without any success. Other things I've tried are: - Updating drivers (everything was up to date) - Re-installing Firefox - Allowing Firefox to automatically play video with sound

Any ideas?

Greetings, Gavin W

Today, clicking on a brand new bookmark works and shows it's url at bottom of page when hoovering mouse over bookmark. None of the older bookmarks are working and none show the url at bottom of page.

I turned off my laptop last night as I do each night. Opened it up today and my Mozilla browser has changed and it's enlarged! And each and every page I go on is enlarged. NO matter how many times I have shut down and turned back on it's the same. Even if I reduce the page by holding the - control to shrink the page it happens when I reopen that page again or another page. What can I do??? WTF is goin' on??? And why the *uck isn't there a toll free # to call for technical support!!!! + ALL my side extensions are gone off my task bar!!!!! ARG!!!!

I have two lists of recovery keys and I'm wondering if there is a way to test them to see which one is correct.

I have no idea if it makes a difference but to my best knowledge I have a Firefox Original and Firefox Beta account.

It may just be Firefox information in general is all the same.

Either way I wanted to see which list of recovery keys was valid.

When trying to clear cookies and site data on first opening Firefox 103.0, on a iMac 10.15.7 I typically have 363 KB of Cashed Web Content even after browsing in Privacy mode and shutting Firefox down. When attempting to erase this data it always leaves 264 KB until I take other measures to get rid of the data. Why is this?

Second when opening Firefox I get a mozilla.cloudflare-dns.com notice which I deny access to. What is the purpose of this connection?

Third I also get mozilla.cloudflare-dns.com plugin-container attempt which I also block. What is the purpose of this connection?

When allowing for the latter two access attempts I get multiple connection attempts which I don't get when I block them, nor does the browser encounter any other problems when they are blocked.

Thank you.

I cannot sync my new laptop to my computer and iPhone. I have tried for 3 days without any luck. Could someone PLEASE help me with this problem??

Thank you in advance - Adrienne

How can I sync my Firefox browser? It always asks for my Primary Password. I tried resetting my password, deleting/recreating my account, and I'm always asked for the "Primary Password". I can log into Firefox Accounts with my e-mail and known password, but I can't reach the sync option because I'm always asked for the "Primary Password", which seems to be out of sync with my Firefox Account.

When I have FF open, then close all windows but still have FF active, I hit CMD-T or CMD-N to bring up a new tab or window and nothing happens. I repeat, repeat, repeat and still nothing. THEN if I click on the FF icon in my dock, all the tabs and windows appear in a cascade of windows or tabs like bam, bam, bam.....

This happens on two MacBook Pros around 2016 vintage. This is a new behavior this week.