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  • Archived

Changing password

Please god help me. I am trying to change my password and it tells me my old password is incorrect. I sign in using the only password I have with Firefox, and use the sam… (read more)

Please god help me. I am trying to change my password and it tells me my old password is incorrect. I sign in using the only password I have with Firefox, and use the same one to try and change it, but it keeps giving me this error message. I'm about to put my face through the monitor.

Asked by nkrauchi 1 year ago

Last reply by Paul 1 year ago

  • Archived

New update

Firefox- You have really screwed the pooch with this update. Half the websites I visit today are broken in some way, and the other half are displayed incorrectly (as in … (read more)

Firefox- You have really screwed the pooch with this update. Half the websites I visit today are broken in some way, and the other half are displayed incorrectly (as in being about 4 pages wide and who knows how many tall). I missed a couple of important bids cause I couldn't get to the links I needed to buy something before they expired. Why was this needed? You can do security updates all day long, but you had to change how every website on the planet LOOKS???? Plus, YOUR crap on the page takes up one third of the screen real estate. I trusted you for years as being NOT Microsoft. Guess that is truly over, as this is an absolute travesty...

Asked by mramunds 1 year ago

Last reply by Paul 1 year ago

  • Archived

No sound in Firefox

Hi, For quite some time I've been having issues with sound in Firefox, specifically that there isn't any. I've tried some things to fix the problem but haven't found any… (read more)

Hi,

For quite some time I've been having issues with sound in Firefox, specifically that there isn't any. I've tried some things to fix the problem but haven't found any solutions. The problem is isolated to Firefox as Chrome and other apps will play video with sound. It's also not limited to certain websites. What's interesting is when I open the soundmixer, it shows a green bar going up and down as if there is audio playing. I've also tried troubleshooting mode without any success. Other things I've tried are: - Updating drivers (everything was up to date) - Re-installing Firefox - Allowing Firefox to automatically play video with sound

Any ideas?

Greetings, Gavin W

Asked by Gavin W 1 year ago

Last reply by Terry 1 year ago

  • Archived

Video Player Fail 103.0

All of a sudden no videos work on multiple sites. KVS video player codec. Not sure if this is what I have had or it is new. How can I troubleshoot or use another inter… (read more)

All of a sudden no videos work on multiple sites. KVS video player codec. Not sure if this is what I have had or it is new. How can I troubleshoot or use another internal video player? Thanks!

Asked by bricmpt 1 year ago

Last reply by Terry 1 year ago

  • Solved
  • Archived

The size of the icons on the toolbar

Is it possible to change the icon size on the toolbar? I've been trying all morning to find the solution, but unfortunately without much success. Help me, please Ania … (read more)

Is it possible to change the icon size on the toolbar? I've been trying all morning to find the solution, but unfortunately without much success. Help me, please Ania

Asked by diuna2004 1 year ago

Answered by TyDraniu 1 year ago

  • Archived

video doesn't work

get error trying to watch streams on twitch: 'This video is either unavailable or not supported in this browser. (Error #4000)'. The video on other sites doesn't work too… (read more)

get error trying to watch streams on twitch: 'This video is either unavailable or not supported in this browser. (Error #4000)'. The video on other sites doesn't work too.

Asked by denys.procopchuk 1 year ago

Last reply by denys.procopchuk 1 year ago

  • Archived

Login To Walgreens

I am no longer able to login to my Walgreens account with Firefox. It worked until mid June, I can still gain access using Chrome. Turning off Privacy Badger does not hel… (read more)

I am no longer able to login to my Walgreens account with Firefox. It worked until mid June, I can still gain access using Chrome. Turning off Privacy Badger does not help and no trackers are detected by Firefox .

Ver. 103.0 64bit

Asked by Dan 1 year ago

Last reply by Dan 1 year ago

  • Archived

Preferences-->Privacy...-->Clear Data incomplete

When trying to clear cookies and site data on first opening Firefox 103.0, on a iMac 10.15.7 I typically have 363 KB of Cashed Web Content even after browsing in Privacy … (read more)

When trying to clear cookies and site data on first opening Firefox 103.0, on a iMac 10.15.7 I typically have 363 KB of Cashed Web Content even after browsing in Privacy mode and shutting Firefox down. When attempting to erase this data it always leaves 264 KB until I take other measures to get rid of the data. Why is this?

Second when opening Firefox I get a mozilla.cloudflare-dns.com notice which I deny access to. What is the purpose of this connection?

Third I also get mozilla.cloudflare-dns.com plugin-container attempt which I also block. What is the purpose of this connection?

When allowing for the latter two access attempts I get multiple connection attempts which I don't get when I block them, nor does the browser encounter any other problems when they are blocked.

Thank you.

Asked by werw51bipsvj 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Unable to see "Images" in search result page

When I query a subject, I cannot see the following choices under the search bar: "All", "Images", "Video", "News", "Maps", "Shopping" and "Settings". It only happens onc… (read more)

When I query a subject, I cannot see the following choices under the search bar: "All", "Images", "Video", "News", "Maps", "Shopping" and "Settings". It only happens once if I restart my computer, but after that I only see "All Regions" and "Anytime" below the search bar.

Asked by cuthbert43 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Specific fields not allowing paste

For the past year or so i have run into certain fields that will not accept a paste, whether by right click or Ctrl-v, and the behavior is consistent every time i try on … (read more)

For the past year or so i have run into certain fields that will not accept a paste, whether by right click or Ctrl-v, and the behavior is consistent every time i try on that specific website. For example, a payment section of our utilities where though i can Ctrl-v my routing number (also it can be filled by what i can describe as a saved autofill - when you click in the field and the entry appears just below), but i can not paste my account number into the account space by either method (right click or Ctrl-v - nor does anything show below the field when one clicks in it).

I have always presumed that this is an intended behavior by whomever coded the webpage for security, but i just plain old find it annoying. Any chance i am correct in that it is a coding option these days, and if so, is there any way to break it?

Thank you!

Asked by bem67 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

My browser has changed itself on its own

I turned off my laptop last night as I do each night. Opened it up today and my Mozilla browser has changed and it's enlarged! And each and every page I go on is enlarg… (read more)

I turned off my laptop last night as I do each night. Opened it up today and my Mozilla browser has changed and it's enlarged! And each and every page I go on is enlarged. NO matter how many times I have shut down and turned back on it's the same. Even if I reduce the page by holding the - control to shrink the page it happens when I reopen that page again or another page. What can I do??? WTF is goin' on??? And why the *uck isn't there a toll free # to call for technical support!!!! + ALL my side extensions are gone off my task bar!!!!! ARG!!!!

Asked by Denise 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Primary Password

How can I sync my Firefox browser? It always asks for my Primary Password. I tried resetting my password, deleting/recreating my account, and I'm always asked for the "Pr… (read more)

How can I sync my Firefox browser? It always asks for my Primary Password. I tried resetting my password, deleting/recreating my account, and I'm always asked for the "Primary Password". I can log into Firefox Accounts with my e-mail and known password, but I can't reach the sync option because I'm always asked for the "Primary Password", which seems to be out of sync with my Firefox Account.

Asked by osoriohj 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Latest FF set NOT to restore previous session, but does so anyway

Firefox (FF) 103.x has been set in Settings NOT to restore automatically the previous session-- ie. the check-box in Settings for startup is empty/clear. Yet, FF autoloa… (read more)

Firefox (FF) 103.x has been set in Settings NOT to restore automatically the previous session-- ie. the check-box in Settings for startup is empty/clear. Yet, FF autoloads the previous session, anyway, after about 45 to 60 seconds.

Put another way, FF does not follow my instructions for the item left clear in Settings.

In the typical FF startup, immediately after loading FF, the screen is empty of tabs provided by the application I normally use, named Tree Style Tabs. The screen should stay that way until I decide to load the previous session. On checking the FF top menu, I find Restore Previous Session is in BOLD, which means the previous session can be restored at my discretion. That is the way I prefer FF to operate.

Yet, 45-60 seconds later after FF startup, the FF screen flashes, and the previous session loads. When I check the top menu, the Load Previous Session item is no longer in boldface type.

As a test, I cleared the stack of tabs by closing each tab except one, and restarted FF. As usual, the single tab auto-loaded 45-60 seconds after starting FF. Under Settings, the Load Previous Session item was no longer in boldface type (since it had loaded, already).

Asked by alphaa10000 1 year ago

Last reply by alphaa10000 1 year ago

  • Solved
  • Archived

July 26 FF uprade turned my lighted keyboard off. I want it back.

FF upgraded itself and turned off the lighted keyboard on my tower computer. I can still use the keyboard, but it is not backlit and I want that feature back. Windows he… (read more)

FF upgraded itself and turned off the lighted keyboard on my tower computer. I can still use the keyboard, but it is not backlit and I want that feature back. Windows help files are non-existant. I have unpluged the keyboard and reconnected it and I did a cold reboot of the computer-no joy. Disabling the keyboard and trying to reinstall it by plugging it in again might work, but doing that is marked "advanced" by windows, so I am afraid to do it without advice. I am running windows 10 and use a Logitech keyboard. I am not a computer techi, so I need advice in baby-talk. VO1TV>

Asked by tturner125 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago