All Products Support Forum

I turned on my computer like any other normal day this morning, except when I launched firefox it was like it was freshly installed, all my passwords, usernames, cookies, saved bookmarks, work related history material is all GONE it's like I just installed firefox for the first time. A lot of these passwords I dont know off the top of my head so I'm going to have to ask my business partners for ALL the passwords... Why did firefox do this? What is the problem??

When can the feature to move multiple bookmarks at a time to a selected folder (i.e. move or copy & paste) be added into Firefox Mobile?

How ignorant that you can SELECT multiple bookmarks, but then the ONLY available option is to DELETE them, with NO option to move them to an already created folder. I don't WANT to sync because I have separate research topics on my laptop and on my smartphone, and want to KEEP them separate. A smarter option is to offer one repository for "Mobile" Firefox, and one for the Full Desktop Firefox, then allow SELECTED importing between the two. Why are you all handicapping yourselves like this? Each NEW "Mobile" version seems only to TAKE AWAY the most useful features (like printing) of the PREVIOUS version! :( When will it stop?

Hi! My firefox on my pc always opens any link in a new tab, but i want it to open my google links in the same tab. This works great on my laptop, firefox always opens the link in the same tab.

I can't find any information about in in the help articles nether in on any webpage.

I hope you can help me with my problem.

Best regards.

I've downloaded and installed Firefox 102 browser on my andriod A10E phone, There doesn't seem to be a Firefox search engine, however others ( Google, bing ect.) are present (and work). Can you check my phone? Is this normal, or wrong? I thought the Firefox app. would be an independent search engine, if so mine doesn't seem to be working correctly. Can you Help? [Email address]. Account is [email address]

When I type my website in the bar, firefox puts www in front of it, which causes the warning page: firefox detected a potential security threat and did not continue to www.karinchappell.com. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

If I remove the www by backspacing it, the page loads correctly.

I've checked the website: "SSL is enabled on your site, and an SSL certificate was detected on your site."

When I've asked around the techies I know, I've been told this is an antiquated way of dealing with it. Please advise.

I am unable to browse to onedrive.live.com or onedrive.com in Firefox. Works in all other browsers on my machine (Windows 10 - works in Chrome, Edge, Vivaldi, Opera) but just shows a blank page in Firefox.

I've tried in various locations, so it's not my connection. I am running the latest version of Firefox (102.0 64 bit)

Hi,

I recently created a new profile in Firefox as I regularly do, as a consequence I found that the "Page Setup" menu option has been removed in a past release.

I can't fathom why this has been removed, I "print" plenty of PDF's and like to customise the Headers/Footers based on what I'm "printing".

Searching for a fix suggests either installing a 3rd Party Add-on or "hacking" the "about:config". This is not user friendly in the slightest for something that has been around for literal decades.

Forcing a user to install an Add-on or even go through "about:config" and set "print.show_page_setup_menu" to true is bonkers!

Yes, bonkers!

Please restore the "Page Setup" option as default, please don't remove it or stealth hide it.

Sincerely,

Jay

God, your programmers or other workers make these instructions so darn complex! I was a programmer and I now hate trying to find how to make a recommendation to you. Somebody went a bit berserk writing these supposed help pages.

You need that programmer to put a cursor at the beginning of the line where we type our description of the article to be saved. And that programmer has a lot of energy, so please allow us to search for the word that WE write as the description. For $4.99 a month, I expect both of these small software changes. We save so many articles and really need to be able to search for whatever code we write as the description of the saved article.

God only knows if this is going to the correct department. This website is a maze of information.

Hello community, first of all i must say that i find it disappointing and upsetting that we're left between each other if help is needed, that there isn't actually an official resolution centre, to make a report, file a case and be answered by a Mozilla expert directly whenever and try to resolve it 1 on 1,first reason to dump Firefox.

2nd reason, we're in year 2022, yes, we've come a long long way in technology and software development and there's still NO option to make a BACKUP, a clone of your current Firefox profile or have an option for automatic backup from time to time or at least before you do an update etc.

I was updating my Firefox and didn't have enough space so after it downloads the update just won't install it. No worries, easy, freed space and let's try again, success....Or not, as I've LOST all my opened tabs, just gone. Yes sync is on, logged in, activated but what's really point of it??? I think most of us saw it as something in a way of an online backup of our tabs, bookmarks, logins, history, add-ons etc. somewhere in some cloud if something goes wrong to be able and restore stuff not just sync between devices which is also confusing and not syncing asking from/to what to sync between devices.

Why is it so difficult to add a backup option online or on devices storage? I'd literally give anything to be able and get my tabs back but it's impossible as the

I just had a glitch with the latest update to 102b, FF insisted I had an old version and would only let me make a new profile. So I had to set up multi-account containers again. I have specific sites opening up in each container, and I'd like to make a copy to make sure that if my profile gets goofed up somehow, I can always easily restore my setup with multiaccount containers just the way I like it.

What do I need to copy, so that with a new profile, all I need to do is copy over some files?

In my profile folder, I see an Extensions folder, as well as an extensions.json and extensions-settings.json.

Are those the only folders/files I'd need to restore multi-account containers on a new profile?

I have thought of using FF Sync, but I keep reading that it is not intended for copying, so much as sharing across different devices, which is not something I'm interested in. Should I just let sync copy my extensions, and then sign back in, in the event I want to restore addons to a new profile?

MacOS FF dev edition 102 When I roll my mouse over a link, in pops up the URL in the bottom left (i.e. status bar as safari calls it) but there's no indication of if the link will show in the current tab or a new tab. in safari, the end of the URL states "in new tab" if that's the case.

Hi,

I am unable to use the screenshot feature since the update to 102.0 and I don't know why. So far it always worked. I have updated the screenshot item via customizing the toolbar, still it does not respond.

Have you got a solution that works?

Thank you.

Sincerely,

B. Struk