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  • Archived

I can't get email at my Thunderbird mail server

I want to talk with a Thunderbird agent for help. I'm not sure if this is the right way to communicate. Thank you for responding. I finally did get the help I needed wh… (read more)

I want to talk with a Thunderbird agent for help. I'm not sure if this is the right way to communicate. Thank you for responding. I finally did get the help I needed when I returned home from travelling. A local business uses Thunderbird on a Mac like me. "Ionos", which hosts my website and web mail that goes to Thunderbird helped me on line to put in changes they require but that did not work for me. And I lost all my email except for the last week. Also mail wasn't coming into Thunderbird. It turns out my Avast had something to do with the muck up. It took 2 hrs. to solve the problem. My husband Uri Cogan passed on last Nov. He set me up with Thunderbird and took care of everything related to my computer. He was a volunteer helping here. Without him I am slowly learning what I can. I am finding out that most people don't really know anything outside their lane and any friend I asked was as clued out as I am.

Asked by susan71 1 year ago

Last reply by Toad-Hall 1 year ago

  • Archived

Firefox address book lost with latest upgrade

The last Firefox upgrade did not bring the Firefox address book with it, all my contacts are lost. How could this happen and why, it stops me from using Firefox for email… (read more)

The last Firefox upgrade did not bring the Firefox address book with it, all my contacts are lost. How could this happen and why, it stops me from using Firefox for emails and I am lost. Need a fast solution to something that should never happen.

[removed emails from public]

Asked by Tom Thilert 1 year ago

Last reply by Matt 1 year ago

  • Archived

Can't set up my exisiing tiscali email on TB

I tried to set up TB email using autocomplete, to load up my existing tiscali email account, but this would not work. So I got the latest IMAP setting from the Talktalk … (read more)

I tried to set up TB email using autocomplete, to load up my existing tiscali email account, but this would not work. So I got the latest IMAP setting from the Talktalk website (Talktalk bought out Tiscali years ago) and entered those manually. I keep getting a message from TB saying that the "incoming server already exists" but the emails just don't load. Also there seems to be an issue with my password, The password works for accessing my tiscali / talktalk webmail but not for setting up this account.

Talktalk are about to switch over their email settings, so the old tiscali settings that i currently access my email with go obsolete from 30/9/22, and yet the new talktalk settings given on Talktalk's website don't seem to work either

I am using a HP pc, running Windows 10.

Any suggestions, please? I wan't to back up my email. I've already contacted Talktalk because their new settings aren't working for me. They are looking into it and had advised me to back up my email. The first stage in this is getting it up and working on TB, then, I hope copying it to a hard drive. At present struggling to set up on TB, never mind the backing up! Please advise what to do.

Asked by janet.boston 1 year ago

Last reply by bassza1234 1 year ago