All Products Support Forum

I can't seem to delete an old account on Thunderbird. It says it's a "special account" with no identity associated with it. Can someone help? I tried uninstalling and re-installing Thunderbird and the old account still appears.

I'm trying to set up a new protonmail account, too, and Thunderbird says it doesn't recognize the (correct) password. Is the old account causing the problem?

When I transferred my icloud email account to TB only a few of the 15 folders were transferred. Troubleshooting first with Apple, I was told to delete the account and re-create it. I did but that did not restore to lost folders. How can I get the rest of my folders to transfer?

Good day,

When moving email servers from Webmail to Zoho, I logged in to all the emails I wanted to backup/copy on my machine and made a copy of the IMAP folder. Fast forward, I want to restore/read from these legacy emails locally on Thunderbird on a different installation, and I'm finding it difficult.

I copied the folders back into the IMAP folder of the new machine but nothing happened.

I would appreciate help with this restoration.

Best,

~Ebinisa

Firefox bookmarks exported from old Windows PC to html file. File transferred to new Windows PC and imported into Firefox. 'Bookmarks Imported Successfully' message seen. However no bookmarks visible in Firefox bookmark menu. Suggestions please?

Why is it that every time Thunderbird updater installs on my laptop, my taskbar link to it becomes unfindable and I have to 1 click on it so that Windows says it can't find it and would you like to remove it so I can then say yes, 2 wait until the taskbar link disappears, 3 go to my desktop icon for Thunderbird and right click to have it pin to the taskbar (AGAIN!) What does updater do to the taskbar pinned icon that it won't work until I remove, replace it, and go back to work??

Updater should NOTHING to do with any of my taskbar icons, let alone the one for Thunderbird. Tell me something I don't know.

Thanks Lance M.

I just downloaded the update (115.4.1), which has caused all kinds of problems. I can no longer automatically connect with my server, the typefaces have changed in my inbox, there are no longer 'get messages', 'reply', 'forward', 'write' buttons, etc. Can I simply remove this update? Thanks.

I have tried multiple suggestions from the help site. Still cannot get Thunderbird to accept settings -

 Protocol:    IMAP
 Hostname: imap.mail.yahoo.com
 Port:           993
 Security:  SSL/TLS
 Authent    oAuth2

What am I doing wrong?

I made a mistake and installed Firefox in the wrong location. I uninstalled and attempted to reinstall where I wanted the software to be.

The installer now tells me that I had Firefox before and will only reinstall it in the previous directory. No other option is offered.

I am LONG used to being deprived of user choice by the likes of Microsoft or Apple, but Mozilla SHOULD KNOW BETTER.

Can you help?

Thank you.

My husband has Thunderbird for his emails. I am trying to set up Thunderbird for my emails. I am not able to get past the point where you must select IMAP or POP3. System seems stuck on "checking password". I've had Microsoft outlook for a long time. I want to set up Thunderbird. We have a home based business. I need my email system up and running. Vicki Fischer

The hard drive on my PC running Windows 10 crashed and I have a new one running Windows 11. I used Thunderbird on the old PC and am trying to set up Thunderbird on the new PC. My email account is with AOL. When setting up Thunderbird on the new PC, it asks for the password. I am trying to use the AOL password but it does not work. The same password works on other devices. I have no access to the data on the old hard drive. Any suggestions greatly appreciated.

-hi friends,

I am desperately trying to import a contact book into TB. In CSV format. All I get get is 100's of unreadable records. My version of TB is 115.4.3 (latest). The import tool provides no info whatsoever about the CSV format. I found a bit of info about the format on Mozilla. I only need a few fields for the record. First Name, Last Name, Home Email, Work Email. These are supposed to be field numbers 1,2,5,6. I made a CSV file according to this, but import is as said impossible. Has anyone had any luck with this? regards /peter

Hi,

I am running out of space in my email account. Is it possible to export specific folders of emails out, so that I can delete those folders (and the emails in them) to make some space. I don't want to do a full export out, just those specific folders, so that if I ever need to refer back to those emails, I can import just those back in.

Is this something that can be done?

Thank you.

We have recently enabled background updates in our organization, however I noticed that a requirement for this to work is that Firefox needs to be run with the default profile at least once after the feature is enabled. The issue we have is that not all users are actively using Firefox and therefore they are not being updated. I realize the security flaws won't be exposed if it's not in use, but management doesn't like seeing out of date browsers. Is there a way to force auto updates on all device where Firefox isn't not being used. Background updating is working for the majority of those that do use Firefox.

Also, we do have a couple of users reporting a credential prompt when updating from 119 to 119.0.1. These same users had no issues updating from 118 to 119. I have not figured out why this is happening just yet and why only for a handful of users so far. Would anyone have an idea why that is happening?