Showing questions tagged: Show all questions
  • Archived

saved logins disappeared

I cannot find an old Firefox folder. I have looked in profile and found 2 logins.json files, dated 21.03 & 09.03, the earlier says corrupt, have copied both together … (read more)

I cannot find an old Firefox folder. I have looked in profile and found 2 logins.json files, dated 21.03 & 09.03, the earlier says corrupt, have copied both together with the sqlite file. How do I open these files to check them ? Tried Firefox in Safe Mode, still no logins. Help would be appreciated, thank you

Asked by millos 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

why does the update start automatically when I reboot, and I lose ALL MY OPEN PAGES!!!!!!!!!!!

for pete's sake, twice now I have been doing research with numerous web pages open. When I have had to reboot due to some Mac issue, Firefox update kicks in automatically… (read more)

for pete's sake, twice now I have been doing research with numerous web pages open. When I have had to reboot due to some Mac issue, Firefox update kicks in automatically and I lose my immediate history

Please help

Asked by NivNeyand 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

2 days ago whilst arranging my bookmarks I decided to delete an unused folder in the list and all of my book marks just disappeared

2 Days ago 22/01/2019 whilst tidding up my book marks I came across an empty folder which was not being used , I decided I would delete this folder and to my amazement al… (read more)

2 Days ago 22/01/2019 whilst tidding up my book marks I came across an empty folder which was not being used , I decided I would delete this folder and to my amazement all of my bookmarks disappeared , I have tried and better tried to find these bookmarks but all I can find is older versions which do not have all the latest information which I use saved within them , can you please assist me in installing my book marks as of the 21/01/2019 please I was just in the process of using some of the information stored there and now I cannot access this  ?

Regards

Steven M Lumb

Asked by Longrangesniper1953 1 year ago

Last reply by the-edmeister 1 year ago

  • Archived

I have lost all my bookmarks and icons

Is there anyway I can recover them. You have to understand that I don't understand anything about code. I am 61 years old and you and google and MS are making it more and… (read more)

Is there anyway I can recover them.

You have to understand that I don't understand anything about code.

I am 61 years old and you and google and MS are making it more and more complicated in the name of BS safety

I have ESET Internet Security and addons that block popups and dangerous websites.

I suggest you offer a browser that is easier for me to understand.

My computer was destroyed when I installed the Windows 1903 update.

Then I accidentally deleted all my files ,and I didn't have a hard disk backup

Is it possible you can send me all my bookmarks from 12 months ago

Or give me instructions on how to recover without being too complicated

Please send the details to my gmail account xxxxxxxx@xxxxx.xxx

I only use xxxxxxxxx@xxxxx.xxx for Youtube

sincerely

Shaun Salter


(email addresses removed by moderator; please do not post personal data on a public forum - c)

Asked by yobbo6501 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Recovering complete cleared history

Hi guys, pleas help me as soon as you can, I have maiden a film by using kinemaster, I have downloaded some photos with firefox, suddenly I've cleared all my data on fire… (read more)

Hi guys, pleas help me as soon as you can, I have maiden a film by using kinemaster, I have downloaded some photos with firefox, suddenly I've cleared all my data on firefox, pleas help me, how can I recover all my whole data?

Asked by Yasaman72004 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Upgraded, lost ALL bookmarks.

The upgrade wiped out everything. In searching for bookmarks to restore, I find I have several profiles. I want to RESTORE the BMs from ALL of these profiles. I unders… (read more)

The upgrade wiped out everything. In searching for bookmarks to restore, I find I have several profiles. I want to RESTORE the BMs from ALL of these profiles. I understand that each "restore" replaces all bookmarks, so how does one CONSOLIDATE all of these profiles' bookmarks into one place?

I'm badly confused and extremely panicky about doing something that will actually wipe out the bookmarks backup!!

Asked by archetypia 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

I cant see my saved passwords

I know that my saved passwords are still available - because when I go onto sites I always use, on this browser, it logs me in. However if I go to Options>Privacy &… (read more)

I know that my saved passwords are still available - because when I go onto sites I always use, on this browser, it logs me in.

However if I go to Options>Privacy & Security> Saved logins it only shows the "firefox account credentials" (which I had never noticed before) and 1 password I updated today

Asked by PeteWein 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Had to Fresh Start my computer, installed Firefox, logged in, no bookmarks... What Happen

I ran into a problem with my computer, I had to perform a fresh start and basically wiped out my computer, had to reinstall Firefox. Logged back in and all my bookmarks … (read more)

I ran into a problem with my computer, I had to perform a fresh start and basically wiped out my computer, had to reinstall Firefox. Logged back in and all my bookmarks and apps gone!...

Asked by Wrifintime 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

The Update deletes my settings and extentensions.

Hi. I've been a loyal user to Mozilla Firefox for many years now. My concern is whenever I updated the browser from the past, It deletes my settings and extensions. That'… (read more)

Hi. I've been a loyal user to Mozilla Firefox for many years now. My concern is whenever I updated the browser from the past, It deletes my settings and extensions. That's whats keeping me from updating it for quite sometime now. So Im simply afraid to do it. For example. Part of my research entails an extension that downloads and converts from a video site. After an update this is removed. I have to re-install everytime. I so got tired of this. Its so annoying everytime it asks for updating, I have to opt out. Is there some way I can update this without messing up my settings? Has Mozilla already worked out a version without messing with my settings? Thank you for the help.

Asked by Rafaxb 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

Firefox is refreshing on its own

My mother and I both use Firefox on different models of Toshiba laptops. Starting a few months ago Firefox began refreshing itself without either of us doing anything. It… (read more)

My mother and I both use Firefox on different models of Toshiba laptops. Starting a few months ago Firefox began refreshing itself without either of us doing anything. It's usually either right before or right after a FF update is available; downloading the update right away doesn't seem to matter (as in, updating doesn't fix anything; it still happens). My mom's FF refreshed itself today as the 67.0.3 update became available.

Every time this happens I have to go through and change all of our settings back to they way they were, and reconfigure all of our add-ons. It's really frustrating.

Asked by P_V. 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I sync my account before resetting my computer. When logging back on, with the same credentials, the information is still not coming through. Please assist.

I had to reset my computer. I backed up everything and verified that my sync worked. When I put in the password, the account wouldn't take it. So we had to reset the pass… (read more)

I had to reset my computer. I backed up everything and verified that my sync worked. When I put in the password, the account wouldn't take it. So we had to reset the password, but still nothing is coming through. Can you assist? Do you have a backup anywhere?

Asked by cedeno72 5 years ago

Last reply by guigs 5 years ago

  • Archived

Loss of accounts from Tbird

Still trying to get a peculiar problem sorted. Started with an unexpected problem with Tbird on my Win10 laptop. I turned Tbird on to pick up mail, only to find a singl… (read more)

Still trying to get a peculiar problem sorted. Started with an unexpected problem with Tbird on my Win10 laptop. I turned Tbird on to pick up mail, only to find a single Account on the left of screen 'Local Files' !! No folders, no Emails. Investigated further, and found that my Sky accounts were still listed, but my BT ones had disappeared. No way could I resurrect them - no way could I persuate the system to list the Sky accounts seperatly or show folders. After a while. some Emails began to appear in an inbox under the Local Folders on the left. I decided to overwrite the data on the laptop from my desk PC - using Mozbackup (no-one said this wasn't kept up to date !!!) Didn't work - nothing changed, so took the ultimate solution which works when any other program has crashed - delete prog & re-install. Lost the profile !! Copied it from Desk machine - no luck. My final solution is to sweep the laptop clear of all Tbird info, install a new copy, and put all my accounts and files back in. Will that work ??? Last question - WHY isn't Mozbackup being kept up to date ? It's such an easy program to use ! Far better than all this fiddlig around.

Asked by Compound65 3 years ago

Last reply by christ1 3 years ago

  • Archived

What is the easy solution of getting your saved passwords back after this last update?

After the last Firefox update all of my saved passwords words were wiped. I saw some technical changing files and resetting things. I need an easier path. I tried usin… (read more)

After the last Firefox update all of my saved passwords words were wiped. I saw some technical changing files and resetting things. I need an easier path. I tried using a system update, but my laptop refused to do it. It keeps thinking the antivirus is on, when it is not. Please help!

Asked by Garnetspur 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Hello, I wiped my computer in November and my bookmarks have disappeared. I followed recovery advice in forums but the tabs that open are empty

Hello, I wiped my laptop in November because I had a virus and my Firefox bookmarks have disappeared. I have followed the recovery advice given in Forums and have found … (read more)

Hello,

I wiped my laptop in November because I had a virus and my Firefox bookmarks have disappeared. I have followed the recovery advice given in Forums and have found lots of Firefox folders in my computer, including JSON files, but when they open in Firefox the tabs are empty. I had wiped my laptop two months before, in September, and my bookmarks were all there when I reset the system so I'm upset that this has happened. I've changed laptops in the past and wiped the system and this is the first time I have ever lost my bookmarks.

I'm really hoping someone can help me recover them.

Please note I am not a technical person so please make the advice as easy as possible for me to understand.

Thank you.

Asked by Paula-MS 2 years ago

Last reply by WestEnd 2 years ago

  • Archived

how can i save passwords

I have AVAST running on my computer in passive mode; I simply have not bothered to remove it, fearing screwing something up. Now, AVAST has stripped all my saved password… (read more)

I have AVAST running on my computer in passive mode; I simply have not bothered to remove it, fearing screwing something up. Now, AVAST has stripped all my saved passwords from FIREFOX. Can I load these back into Firefox from my renegade AVAST?

Asked by GREENGHOST 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

I really don't understand how firefox could dump all my saved logins, including passwords. Seriously, this browser is the worst. Unforgivable. Leaving!

All of my saved passwords have been dumped, deleted, gone. NO reason. I've seen others with the same complaint. There is no excuse for this. And it is unforgivable. … (read more)

All of my saved passwords have been dumped, deleted, gone. NO reason. I've seen others with the same complaint. There is no excuse for this. And it is unforgivable. This browser is a child's toy, not serious about being reliable. IF there is a solution to this problem you have created, if I can get my passwords back, I'd love to know how. But I'll bet there is no solution. I'll bet this ridiculous string of coded incompetence cannot be redeemed.

Have I made myself clear?

Asked by whokares 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

After doing absolutely everything suggested, Firefox not only won't retain usernames and passwords, it is now making me sign into my homepage every single time!

For the past several months I've had problems with Firefox not retaining passwords. Then, along came an update and Firefox stopped retaining passwords and usernames. The … (read more)

For the past several months I've had problems with Firefox not retaining passwords. Then, along came an update and Firefox stopped retaining passwords and usernames. The most recent Firefox has not only stopped retaining u/n's and p/w's, I now have to sign into my home page. To really top it off, if I leave my gmail page and go to another page (gmail is still open) when I come back to gmail, I have to sign in again. This is happening on two computers. The past couple weeks I've been having pages, crash, over and over again, on facebook I'll be writing a message and suddenly the message box is gone and another page is loading. For instance, today while writing a message, it disappeared and the page of someone who was in my notifications (I had not opened them yet) loaded. When I'm in Gmail writing, suddenly the page I'm in is gone and it's another part of the email thread or an entirely different email loads. Gmail keeps telling me the email I am trying to open can't be loaded, or it simply does not load, ever. If I click on a new email to open it, sometimes I get an email several rows down from it, opening; definitely not the email I'm trying to open. Along with everything else, during one recent update I lost all my bookmarks, 16 years of bookmarks!! I am a researcher and my bookmarks were used daily; now they're all gone. Guess how happy I am about that! I have tried everything everyone has suggested and am at my wits end. I have used Firefox for 16 years and been quite happy with it. The past few updates have turned that into an absolute mess. I do no like Chrome and shouldn't have to change my browser just because your updates have enormous bugs in them. I should not have lost years worth of bookmarks, and I should be able to write a simple email without it disappearing. I have been hearing this same story from all my friends who use Firefox. You guys better figure this out or you're going to loose all of us.

Asked by ancheta56 2 years ago

Last reply by WestEnd 2 years ago