All Products Support Forum

All my menu texts are so TINY now, that I can't read them, but the browser page is SO WIDE that I can't ever see a whole page and I have to scroll from side to side to read things, which is a ROYAL PAIN as I miss seeing a lot of things. No one can seem to help. I tried the limited percentage things, 67% used to work but now that is too big and when I go smaller I can't read ANY of the text, it is TOO TINY! I can't do my work! The screen shot won't paste on here.

Firefox stopped opening links in web pages like secondlife:///app/region/Kings%20Stone/224/155/22 ,WHere do I tell Firefox what application to use to handle that kind of a link?

I have installed and utilize two different browsers for Android phones: Firefox and Opera. When reading an article I was sent part of in my email, I opened the entire article so I could read the article in it's entirety. You choose to open the article in my Opera browser when you could have detected that I had Firefox, a browser you support, and opened it in the Firefox browser. Then we wouldn't have had to stop and go back and copy the article's URL and open my Firefox browser myself. I don't have either of my browsers set as "default" for exactly this reason; so articles can open their publication in the browser of their choice. By the way, the URL that I was opening was: https://member.carepayment.com/Errors/UnsupportedBrowser. This is the first time I have ever been told what browser I could use to view a personal account. Next time, detect that there's a supported browser and open the one you like and support. My Firefox browser could have been opened by you, but not receiving any instructions otherwise, it opened my Opera browser and I couldn't see my personal account of a healthcare payment company.

I am afraid that I am not at all happy with the new version of Thunderbird. It may be that as I get used to it I will find some of the new features helpful, but right now I am more concerned about what was taken away that was helpful:

   a) I keep getting 'not responding' -- especially when trying to set my theme 'yet again (and again, and again)!!!!  I am mostly shut-in due to illness and the themes make a difference emotionally compared to a stark 'black and white'.  Furthermore, what is the point of having TB themes when they don't hold -- I often have to re-set mine several times a day

   b) tabs are now hidden -- I need to colour-code messages so I know which I need to get back to soon or can wait. Having them hidden under that new right arrow makes extra steps to do so

   c) the row of custom colours no longer hold: what is the point of being able set a row of custom colour if they don't hold!!!  I used different colours to indicate different responses in a thread -- thereby having an immediate way to see the order of responses.

   d) I need layers of sub-folders -- often to add a new name to a group I belong to, or a new year.  I have been asking again and again over several years for the ability to create a new sub-folder WHILE one is moving an email from the inbox to a folder or sub-folder.  Having to 'go' to the folder first, make a new sub-subfolder, return to the inbox, and then move the email is an unnecessary waste of time. 

   e) 'a picture says a thousand words' -- emojs are so useful in this way, especially when one is tired or can't think of the right words to say.  This feature was taken away years ago, and I wish that TB would bring it back.  The minimal 'yellow faces' are minimal useful.

   I am not techy enough to really understand what you have written below - what is a 'message context menu' and 'mock-ups'.  However, it seems to me that the TB functons (at least the ones that I need) are getting less and less useful and increasing 'cognitive burden'.

   Sorry to be so negative, but I do wonder who TB is trying to please/appease -- it is not this user.

   Blessings

screen suddenly so large and can't see the message. how to delete the red circled part to make the message larger so I don't have to scroll to see it. have adjusted the font size, etc. but nothing changes

I appreciate the quick reply from your support staff yesterday. I followed instructions and was able to turn off the GIFs but FOR ONLY ONE TIME. As soon as I exited Firefox, or even the current page and returned to it they were back on. How do I keep them off permanently?

For decades, the add-ons have been displayed on my title bar. Then I had some securities issues and to change some settings and somehow, the icons on add-ons disappeared from the title bar. Would like to restore them to the title bar. Can I?

If a female member indicates she wishes to turn messaging off by using "has disabled messaging for now, try sending a like instead!" could a male member please have the option of turning off members who use this option to save time when looking thru profiles please?

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(There's no actual feature here to fully delete the question or reply. I hope the support forum can be improved to provide such functionality.)

Godaddy does not work at all on Firefox or in private. I had one add on and I disabled it. Godaddy still does not load Godaddy. Shall I simply remove Firefox and reinstall. I've spent 9 days now chasing this problem. Godaddy works fine with Chrome and Microsoft Edge. I no longer want the hassle of Godaddy issue.