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  • Archived

Firefox works (just) once.....

Crash ID: bp-99dd61b8-825a-4293-83a7-b66df1171211 OS Name Microsoft Windows 7 Professional Version 6.1.7601 Service Pack 1 Build 7601 Processor Intel(R) Core(TM) i7-4790K… (read more)

Crash ID: bp-99dd61b8-825a-4293-83a7-b66df1171211

OS Name Microsoft Windows 7 Professional

Version 6.1.7601 Service Pack 1 Build 7601 Processor Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s) Installed Physical Memory (RAM) 16.0 GB

FireFox isn't working (!) Symptoms:

Uninstall FF, delete all relevant folders as per instructions. Run MalwareBytes, AVG scan, CCleaner registry scan, etc. Install latest FF, opens first time, but with blank window, minimal toolbar, non-functioning URL box and non-functioning close (x) button - have to use drop-down and exit to close. During this one session can import settings/bookmarks with MozBackup. Close FF, try to open again, get error message from Windows as per image. However, the firefox.exe file really is there where it should be and still produces same error even when permisssions. Shift and click on shortcut does nothing at all. Exactly the same overall problem when in Windows Safe mode. Any ideas?

Asked by iconstab 3 years ago

Last reply by iconstab 3 years ago

  • Archived

Firefox crashes

I installed and used the Firefox in April 9th. I logged in my account and synchronized some of my information, but I didn't upgrade it during the period. I just did a few… (read more)

I installed and used the Firefox in April 9th. I logged in my account and synchronized some of my information, but I didn't upgrade it during the period. I just did a few upgrades of windows 10. However, I can't use the Firefox in April 11th. 崩溃 ID: bp-3f323480-6994-4f4d-8aaf-ff8241180411

Asked by Yang0113 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox crashes

Hi, Firefox crashes when connecting to application in non-private mode, but does not crash when connecting in private mode. Below is the crash report. Accessibility: Act… (read more)

Hi,

Firefox crashes when connecting to application in non-private mode, but does not crash when connecting in private mode. Below is the crash report.

Accessibility: Active AccessibilityClient: firefox.exe|65.0.0.6963 AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x591b AdapterDriverVersion: 21.20.16.4627 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: ciscowebexstart1%40cisco.com:1.0.12,screenshots%40mozilla.org:35.0.0,webcompat%40mozilla.org:3.0.0,formautofill%40mozilla.org:1.0 AvailablePageFile: 25188855808 AvailablePhysicalMemory: 22767136768 AvailableVirtualMemory: 140735584608256 BIOS_Manufacturer: HP BlockedDllList: BreakpadReserveAddress: 1722382155776 BreakpadReserveSize: 83886080 BuildID: 20190124174741 CPUMicrocodeVersion: 0x8e ContentSandboxCapable: 1 ContentSandboxLevel: 5 CrashTime: 1549399057 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1549371644 MemoryErrorCorrection: None ModuleSignatureInfo: {"CrowdStrike, Inc.":["umppc8305.dll"],"Elastica Inc.":["RAgentDrv.dll","RAgentNsp.dll"],"Malwarebytes Corporation":["mbae64.dll"],"Microsoft Corporation":["api-ms-win-crt-runtime-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["ole32.dll","setupapi.dll","wintrust.dll","wtsapi32.dll","evr.dll","MSAudDecMFT.dll","mfperfhelper.dll","msmpeg2vdec.dll","mf.dll","ondemandconnroutehelper.dll","explorerframe.dll","twinapi.dll","dataexchange.dll","aepic.dll","mscms.dll","ntshrui.dll","oleacc.dll","OneCoreUAPCommonProxyStub.dll","DWrite.dll","srvcli.dll","wscapi.dll","edputil.dll","credui.dll","OneCoreCommonProxyStub.dll","cscapi.dll","NapiNSP.dll","dxva2.dll","usp10.dll","dbgcore.dll","dbghelp.dll","pnrpnsp.dll","winrnr.dll","wsock32.dll","version.dll","cldapi.dll","linkinfo.dll","urlmon.dll","fltLib.dll","rasadhlp.dll","secur32.dll","AudioSes.dll","MMDevAPI.dll","nlaapi.dll","wshbth.dll","avrt.dll","RTWorkQ.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","mfplat.dll","FWPUCLNT.DLL","winnsi.dll","msvcp110_win.dll","policymanager.dll","iertutil.dll","d3d11.dll","dcomp.dll","WinTypes.dll","CoreMessaging.dll","CoreUIComponents.dll","TextInputFramework.dll","WINMMBASE.dll","winmm.dll","uxtheme.dll","rmclient.dll","twinapi.appcore.dll","dwmapi.dll","gpapi.dll","dxgi.dll","wininet.dll","winhttp.dll","propsys.dll","ntmarta.dll","winsta.dll","rsaenh.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.DLL","bcrypt.dll","devobj.dll","sspicli.dll","userenv.dll","profapi.dll","powrprof.dll","msasn1.dll","kernel.appcore.dll","ucrtbase.dll","bcryptPrimitives.dll","crypt32.dll","windows.storage.dll","KERNELBASE.dll","msvcp_win.dll","win32u.dll","cfgmgr32.dll","gdi32full.dll","shell32.dll","msvcrt.dll","imm32.dll","rpcrt4.dll","imagehlp.dll","shlwapi.dll","oleaut32.dll","advapi32.dll","user32.dll","SHCore.dll","msctf.dll","ws2_32.dll","nsi.dll","clbcatq.dll","sechost.dll","psapi.dll","combase.dll","gdi32.dll","kernel32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","mozavcodec.dll","freebl3.dll","nssckbi.dll","softokn3.dll","mozavutil.dll","mozglue.dll","ia2marshal.dll","lgpllibs.dll"],"Symantec Corporation":["IPSEng64.dll","sysfer.dll"]} MozCrashReason: MOZ_CRASH(Should never get here!) Notes: FP(D00-L1000-W00001000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1436, AdapterSubsysID2: 00000000, AdapterDriverVersion2: 22.21.13.8216DWrite? DWrite+ WR? WR- OMTP? OMTP+4 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ProxyStreamSize: 136 ProxyStreamSizeFrom: IStream::Stat ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 624562 StartupCrash: 0 StartupTime: 1549371644 SystemMemoryUsePercentage: 33 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190124174741","version":"65.0","vendor":"Mozilla","displayVersion":"65.0","platformVersion":"65.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32647,"virtualMaxMB":134217728,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":158,"stepping":9,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":2904,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":16299,"windowsUBR":904,"installYear":2018},"hdd":{"profile":{"model":"SAMSUNG MZVPW256HEGL-000H1","revision":"CXZ74H0Q"},"binary":{"model":"ST1000LM049-2GH172","revision":"RXM3"},"system":{"model":"SAMSUNG MZVPW256HEGL-000H1","revision":"CXZ74H0Q"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 630","vendorID":"0x8086","deviceID":"0x591b","subsysID":"00000000","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"21.20.16.4627","driverDate":"3-9-2017","GPUActive":true},{"description":"NVIDIA Quadro M2200","vendorID":"0x10de","deviceID":"0x1436","subsysID":"00000000","RAM":4096,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumd.dll","driverVersion":"22.21.13.8216","driverDate":"5-9-2017","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":3440,"screenHeight":1440,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":3440,"screenHeight":1440,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","gpuProcess":{"status":"available"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"},"advancedLayers":{"status":"available"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"isWow64":false,"sec":{"antivirus":["Symantec Endpoint Protection"],"antispyware":null,"firewall":["Symantec Endpoint Protection","Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","browser.search.widget.inNavBar":true},"sandbox":{"effectiveContentProcessLevel":5},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-1-d","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!/google-b-1-d.xml","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-1-d&q="},"searchCohort":"nov17-2"},"profile":{"creationDate":17855},"addons":{"activeAddons":{"ciscowebexstart1@cisco.com":{"version":"1.0.12","scope":1,"type":"extension","updateDay":17904,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Join WebEx meetings using Firefox ™","name":"Cisco WebEx Extension","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17904,"signedState":2},"screenshots@mozilla.org":{"version":"35.0.0","scope":1,"type":"extension","updateDay":17932,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17345},"webcompat@mozilla.org":{"version":"3.0.0","scope":1,"type":"extension","updateDay":17887,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17345},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17932,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form

Asked by jhadley2 2 years ago

Last reply by FredMcD 2 years ago

Firefox keeps chrashing (Ubuntu 18.04)

Hey, I have a problem with firefox, i'm using a MacBookPro2012 with Ubuntu 18.04. It wont start at all, not even in save mode (without extensions). I tried to deinstall i… (read more)

Hey,

I have a problem with firefox, i'm using a MacBookPro2012 with Ubuntu 18.04. It wont start at all, not even in save mode (without extensions). I tried to deinstall it several times, but after the reinstallation it keeps crashing.

That's was the crash report says. I don't know what to do, can anybody help out?

AdapterDeviceID: 0x0166 AdapterDriverVendor: mesa/i965 AdapterDriverVersion: 20.0.8.0 AdapterVendorID: 0x8086 AvailablePageFile: 0 AvailablePhysicalMemory: 7821504512 AvailableSwapMemory: 1027600384 AvailableVirtualMemory: 11206725632 BuildID: 20210222142601 CrashTime: 1614936641 DesktopEnvironment: gnome FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1614674339 IsWayland: 0 IsWaylandDRM: 0 MozCrashReason: OOB Notes: Ubuntu 18.04.5 LTSFP(D00-L1000-W00000000-T000) WR? WR+ OMTP? OMTP+3 libGL.so.1? libGL.so.1+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 51498 StartupCrash: 1 StartupTime: 1614936641 TelemetrySessionId: 645bdb53-8049-4919-ab53-00995b6d316a ThreadIdNameMapping: 22039:"IPC I/O Parent",22040:"Timer",22041:"Netlink Monitor",22042:"Socket Thread",22043:"Permission",22046:"JS Watchdog",22047:"JS Helper",22049:"JS Helper",22050:"JS Helper",22048:"JS Helper",22051:"BGReadURLs",22054:"Cache2 I/O",22055:"Cookie",22056:"StreamTrans #1",22057:"Worker Launcher",22062:"GLXVsyncThread",22067:"Renderer",22069:"WRWorker#1",22071:"WRWorker#3",22074:"WRWorkerLP#2",22072:"WRWorkerLP#0",22073:"WRWorkerLP#1",22068:"WRWorker#0",22076:"Compositor",22075:"WRWorkerLP#3",22070:"WRWorker#2", Throttleable: 1 TotalPageFile: 17749499904 TotalPhysicalMemory: 16721899520 UptimeTS: .76795416 Vendor: Mozilla Version: 86.0

This report also contains technical information about the state of the application when it crashed.

Asked by boemboem 11 hours ago

Last reply by boemboem 2 hours ago

  • Archived

inspector crash

Occurs every time I use inspector on elements. Mac High Sierra. Latest build of FF. I use the inspector to inspect an element and its styles, it crashes the browser. … (read more)

Occurs every time I use inspector on elements. Mac High Sierra. Latest build of FF. I use the inspector to inspect an element and its styles, it crashes the browser.

Asked by nixemos 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Crash problem

https://crash-stats.mozilla.com/report/index/5a6fd7fe-fae1-4d69-9a93-1ad820180821 https://crash-stats.mozilla.com/report/index/19f9d9fc-2398-4929-bd9c-938220180821 Dear S… (read more)

https://crash-stats.mozilla.com/report/index/5a6fd7fe-fae1-4d69-9a93-1ad820180821 https://crash-stats.mozilla.com/report/index/19f9d9fc-2398-4929-bd9c-938220180821

Dear Sirs, Firefox continu to crash (most of all after reproducing video). I remain in wait of your kind answer, thanks. Best regards

Asked by sanch 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Why does the wpt (world poker tour) web site repeatedly cause my firefox browser to (i) operate slowly, then, (ii) crash?

I log in to the wpt web site. Then, I begin to play games there. Then, eventually, my browser functionality starts to slow down appreciably. Then, eventually, my firefox … (read more)

I log in to the wpt web site. Then, I begin to play games there. Then, eventually, my browser functionality starts to slow down appreciably. Then, eventually, my firefox browser crashes completely. Then, I need to re-start my entire computer system. Then, when I re-start my entire system, I get a report that my firefox browser crashed. Then, I repeat the same process, again and again ... with no improvement from my firefox browser. It is an extremely frustrating situation. Any help you can provide for me would be highly appreciated.

Asked by gcarlse 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

Firefox crashes

I am using a MAC OSX and I will start my computer and it will open (slowly but it does open). I will not be on the internet, only trying to work on important MS Word doc… (read more)

I am using a MAC OSX and I will start my computer and it will open (slowly but it does open).

I will not be on the internet, only trying to work on important MS Word documents and about 5 minutes into it the computer will freeze and a box saying Mozilla has crashed will show up. When I try to click on the box to report the crash, the computer will not respond, so I have no way of even alerting Mozilla as to the crash, since it won't let me type or anything.

This started about a month or so ago, but it has been getting worse and I am at the point of wanting to leave Mozilla entirely but I am willing to give it one more try. Please help! And speak to me like I am a five year old as I am not computer savvy in any way shape or form!

Asked by larale 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox UI buggy, goes black and then crashes

This is happening across all of my machines. Eventually after a few hours it starts to act strange. It's not drawing firefox UI correctly at first and then web pages are … (read more)

This is happening across all of my machines. Eventually after a few hours it starts to act strange. It's not drawing firefox UI correctly at first and then web pages are affected. Then after a whille it crashes.

I have a crash report but I don't know how to share it here

Asked by gloomyMonster 5 years ago

Last reply by FredMcD 5 years ago