All Products Support Forum

It will not open certain sites I have used for years. I get the above reference. What is wrong. I think Firefox on my android phone opens the site but on my computer sites are blocked.

i’m not sure how to explain this. on only one site (arstechnica.com) the page displays odd coloring and freezes if sorted by votes, and as of today, if selecting the next page. it’s truly bizarre. other browsers don’t do this, only ff. i prefer ff though and would appreciate your help, thank you.

When I opened my Firefox browser my browsing history suddenly vanished. I noticed this when I saw that my recent activity was empty in my new tab I just opened. My bookmarks and tabs is still here. This glitch has happened twice now! Why does this glitch keep happening and Is there anyway I can get my browsing history back?

Every time I try to add a search engine (the one I’m trying now is “wiki.pokemoncentral.it”) Firefox on my 6th generation iPad with iPadOS 15.6 (latest version) crashes, and it does that even with my iPhone Xr. I don’t know what to do, I think it’s a bug or something like that. Please Mozilla, if there isn’t any solution I can do, fix it.

Hi there!

I recently installed Firefox on a macOS Catalina and it's not working for any site. Every time I try to access any website I get the same error. I even tried to navigate in the Mozilla site to download a newer version of the browser and got the same error (see attached screenshot).

Thank you for helping me with this!

/moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS.

Hello, Earlier today I had logged into a site for an appointment. I was on the appointment for over an hour. I click out of the site tab, and then about 10 minutes later, I realize I need to send a message.

I log back in and start a message that would include various links from other sites per the discussion just had. It is somewhat of a tedious process jumping back and forth from the message to then find the link to cut-n-paste into what you're typing.

So, I'm there about an hour. I'm almost kind of done, and on one of my hopping from one link to then put in the message, I accidentally - I guess- push the Firefox refresh that clicks out of my message and the Firefox page pops up as if I'm starting a new screen.

I then proceed to go back the website I was on, only to find the message was not saved in the "Drafts" folder though it saves as you type as its function. Annoyed, I figure I'll just go to site history to just get to what was hopefully saved since I was there an hour already.

That is when I noticed that the website i had just been on for over an hour WASN'T in my History search for the listings under the "Today"; I was on just moments before.

I was wondering if maybe my accidental 'refresh' push mistake somehow wiped out that 2nd session of the message writing time? So, i decide to scroll below all these links that I had gone to FOR the message IN this particular site, and try to see maybe I missed this website because I had a lot of links i was double checking.

And that's when I find that NONE of the 2 times I was on this particular is listed AT ALL. Not even the one from my appointment, with the first login. I somehow only see the troubleshooting new attempts of me getting into the site after the fact, and all the other links.

How is it possible that just ONE site is wiped from the History search? Literally every other link I had been to that day before, in between, and after those 2 loggins are in the History, but not the one site I need? I need to know what I did wrong--and if a person can wipe out just a selected item from their Firefox History, that's convenient for criminals.

So, I'm reaching out because I don't see this situation happening in other community Q & A. And although what I was working on for an hour is just gone, and it is what it is, I feel like it is super bazaar how one site alone is missing from your History Search, when that is the whole point of the history search function, and want to avoid this happening to me again, and is this a glitch that is forensically needing to be addressed on a larger front.

Mozilla has been having issues loading USPS.gov site, tracking packages and informed delivery pages since last week. Switch to Safari and no issue.

Hi everyone,

yesterday I updated the Firefox app on my iPhone and since then it started to close on its own after a few seconds since I start to use it.

I am using an iPhone 13 and the Firefox version installed is 110.2. The behavior is the same as if I would close the app with a gesture (by swiping up the little bar at the bottom of the screen when the app is open). In fact the app is still running in the background, but won't stay open to use it.

Thanks for the support!

My Mac: macOS Monterey 12.5.1 Firefox: 105.0.1 Since I updated my system Firefox has trouble loading and closing some pages, especially my BOA and ATT.net email accounts. Any thoughts on why this is happening and what to do about it? It's especially concerning with the sites I go to to pay bills.

ATT.net I can sign in OK but then I get a page that says redirecting and it never loads. When I use Chrome, I'm not having a problem. All my bookmarks are set in Firefox so I'd rather not have to change them all over to Chrome. I can sign into my BOA account with no problem. When I sign out of BOA I get a window with a spinning dial that says signing out please wait but it never stops, leaving me wondering if it's exposed.

Thanks, Marnie McNamara

edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS.

When accessing some articles in BBC News I get the message 'Error 410 Gone'. It sometimes ocurrs when trying to open BBC News itself.

It haapens in all browsers and is intermittent.

I contacted the BBC and they just said sorry and offered no explanation. My DNS settings are 8.8.8.8. & 8.8.4.4

I always have trouble playing videos unless I restart Firefox. Today (3/22) I received notice that Firefox had been updated. Now I can't play videos even when I restart Firefox.

Crash? My Windows 10 tablet pro pop-up keyboard stops working for Hulu & YouTube so far. That's the main ones I'm on for that device. It won't keep popping up for me. Is there a way to be sure that Firefox messages always get to my main email? I want to be sure to get a notification, once someone can reply.