All Products Support Forum

Maybe I am blind and wise developers already have this option but I doubt it!! and my obvious question is how in the world I have to sync all my collection list of web pages ???? and pinned sites ??? why this is so hard for a dev brain to understand that if you made a option for storing weblinks so should be a way of saving all this !!!! VERY OBVIOUS THING !!but in 2023 we still have problems losing bookmarks and other data !!! because of horible app design (not UI) !! im in the process in moving to new phone and I'm stuck because I don't see a way of saving all my old phone to ne without deleting lot of info or with lot of manual work to copy at least something and this is 2023 !!!

My previous android phone was lost, I have installed firefox to new android phone. But I am unable to get previous data on this phone. I have logged in with my account and also synced. No pareils data came.

Pretty simple. On my phone's FF, Settings=>Bookmarks=>Desktop Bookmarks=>Bookmarks Toolbar doesn't match what I set on my PC.

On my PC, I have deleted one bookmark that remains on my phone, and added two that do not appear. To the best of my searching, the bookmarks don't appear anywhere else on the phone.

I have SYNCed and signed out of my Android and signed back in.

Thoughts?

i have pinned shortcuts on mac. they do not sync with with my android. i cannot change any shortcuts on mobile. when removing them other ones pop up. is there any way so both of the devices have the same shortcuts

I am on Firefox 117, Galaxy Tab S9. When I try to log into my firefox account it open the log in window in a new tab and i do manage to log in to firefox in that tab, but it doesnt actaully log me into the firefox app so sync etc doesnt work. I have tried reinstalling firefox, restarting, all the basics.

For some reason, desktop FF keeps asking for syncing with mobile when I'm pretty sure it is, as I can still use some feature, though some dont work like sending tabs. So when I go to firefox on mobile, making a new tab and using the camera to scan the QR code. It doesn't work. When I tried it a few days ago, it told me something went wrong, and now it says that I'm using my iOS camera app instead of the FF app. Hopefully I explained it well.

how God dam stupid are you people ? you present an option to "sync OTHER devices" with a QR code! but when someone usees this QR code they get a message saying basically they can not use the QR code to sync the " OTHER " device! this is not only retarded its joe biden retarded !

I had many open cards and bookmarks in my Firefox for Android. But today I open Firefox and everything vanished. I haven't got Sync account so I can't synchronised old data. I find support only for Firefox for Windows problem and there is no solution for people which had problems in Android. I can't use about:profiles because it's not working in Firefox for Android. So is there any other options? I haven't removed or uninstall anything and didn't install any new version of Firefox so what could happend and how to fix it? Most important thing for me is to restore my open cards. I had more then 300 of them...

Hello,

I had no choice but to wipe my windows lucky i got my passwords back but i lost all my bookmarks. My mobil phone does have all my "Desktop bookmarks" under its own tab, but im not sure how to make sure my desktop bookmarks get back over to my actual desktop without losing the ones on my mobil. i have to many bookmarks to go thru 1 by 1. any help is great.

Hi, I use Firefox on my Samsung S21 ultra, I am soon getting a Samsung S23 ultra. I have my account synced so I know it will save the bookmarks and site passwords. I am assuming sync doesn't include app settings, shortcuts I have created on front screen and collecting I have made? Is there any way to back them up see I can move them across? Regards James

Hi,

I have a plenty of tabs accumulated in my FF on Android, v119.1.1 (Build #2015984795), 2a75e15258+ GV: 119.0.2-20231108221453 AS: 119.0.

Within Tabs menu there is Share all tabs option. When clicked, the Save as PDF, Print, and typical android sharing options are presented.

Click on Save as PDF does nothing. Sharing to other apps works partially (text list is shared, but some parts of it are not kinks but a concatenated text of tabs titles combined together, not clickable, not https:// part).

The phone has lots of tabs, many of which are deactivated.

I want to backup them and review on bigger screen, but can't do that :)

Sharing to other devices connected via Mozilla account shares only subset of tabs, not sure about the logic, the most recent ones for sure + some deactivated but not all of them.

Hello, I synchronized my Firefox account with my Chrome account, but I still don't see passwords and logins on websites, despite the fact that I have permission to do so in the settings and I see in the Mozilla settings that there are these passwords and logins.

hello, ive had my Firefox account for YEARS. i got a new device, and installed firefox on the new device. i logged into to new device, told it to sync my old data over, and instead, i think it removed all my old data. my passwords are still saved, but my bookmarks, my collections for tabs are gone, and i cant seem to get them back. this was done across my 4 devices. how can i backdate, or find an old backup to revive?