All Products Support Forum

After opening mobile FF browser on the Homepage, it shows some links feom my browsing history - Recently visited.

And after 1 or 2 seconds suddenly block Jump back in appears. I'm tired of mistapping on this block, when I'm trying to select Recently viewed link but in this moment Jump back in link appeared on its place!

Please fix this, it's a very bad experience...

Ever since the last update, my keyboard isn't appearing in Firefox Focus when I tap the url bar. Normally it would appear to type in a new url, but not anymore. When I tap the bar, it automatically selects the complete url but then I have to tap again in order to show the keyboard. See the attached screenshot; I have tapped the url bar here but no keyboard has appeared.

I am using the regular keyboard on Android, Gboard. I'm on Android 13. Using a Fairphone 4.

Everything is updated to the latest available.

After installing a shortcut to a website that stages as an app through the Firefox Android app (Samsung 6.0, Android 14) when using said shortcut, if entering any text box the keyboard will pop up and rapidly close and open, making it unable to use. This problem happens on any text box, and with any keyboard. I'll attach a youtube link of a screen recording as well as a gif, though it's rather difficult to see the entire problem through a gif. Thanks for reading!

https://youtu.be/lZB2PoGtbbk

I think I have been hacked content://com.google.android.apps.docs.storage.legacy/enc%3Dencoded%3Dw7-Zwnh-twAbqPU8A49Sbwzkyh3YFBXzaxwTQLIT-3QCVwwR3r2yFTpK6l7OmPA%3D

Hi, I have a problem with my firefox app. Everytime I play or skip a port of a video, it plays stuttering and return normal only If I rewind some second (if I pause it nothing change). Anyone knows why? Is there some way to solve this problem? I have deleted every data, cookies etc, every add-on and reinstalled the app but nothing changed. I also formatted every setting of my device but same result. Oh, also, this problem don't happen with other apps like gallery or chrome. It stutters even if I have just Firefox opened video

G'day, I have more than one email accounts. I use gmail for most of my email, but I am now subscribed to ProtonMail for important mail, as well as for secure email. ProtonMail also gives me the ability to send, and receive encrypted email between family, friends and others who can receive and send encrypted email. Then from within gmail, I have multiple accounts for different uses, such as regular email, email from eBay, different devices etc... Looking around the relay add-on, I can't find any settings or mention of multiple accounts. It just looks like it only works with the main account.

Is this possible? Maybe on the pro version? If it's not currently possible, can I request that feature in a future version?

Cheers, Steven.

I have used Firefox since late 2004, and nothing else. No problems until now.

Android 14 and Firefox mobile I think version 123.

It is updated. When I'm on a website, like USPS and accessesed Informed Delivery, I tell Firefox to Add To Home screen so I can quickly access mail and packages coming today.

Has always worked fine. Now, none of my manufacturered/created Firefox shortcuts will do anything. I cleared the Firefox cache, and forced stopped. I don't know if cleaning the data or reinstalling the whole app will help.

I then deleted data and uninstalled and reinstalled Firefox, but nothing changed.

I tried earlier versions but got a notification off it wasn't compatible with my version on Android.

I'm recovering from a stroke and these lost shortcuts stored on my homescreen were vital to communicating with my doctors, therapists, outpatient rehab, hospitals, etc. I'm lost without them.

Any suggestions or reasons for this are appreciated. Thank you

When I visit new website, browser shows prompt :Add to home screen, it is so irritating, I hope firefox team will look in to it,when user need, user will add website to home screen, there is no need for it.

I am having troubles playing back mp3s of a podcast. It's not happening on every episode, only certain ones. A link to one where it's happening: http://372pages.com/episode-5-several-discreet-openings

I know that the episode is only about 2 hours long but when I try to play the episode, it shows as 6:06:55. The playback also acts oddly, jumping around if you ff/rewind or even pause.

If I try it in Chrome or Edge it shows as 2:09:21

Any info or help would be appreciated!

I cannot share a tab from my phone to my tablet or vice versa. I can send tabs to my desktop computers, and my desktop computers can send tabs to my phone, but for some reason Firefox Sync thinks that my phone and my tablet are the same device.

Curiously, when I go into my Firefox account settings and change the name of my browser on each device, as soon as I sync, the names are swapped. Specifically, I named Firefox on my phone "S23 Ultra". When I checked the settings on my tablet, it showed that that was also the name of Firefox there, too. So I changed the name of it on my tablet to "Tab S8+". As soon as I hit "Sync Now," my phone changed to "Tab S8+". And when I changed my phone back to "S23 Ultra," as soon as I synced my tablet, that became the name of my tablet browser, too.

Comments on YouTube in its phone view can't be highlighted so as to make some actions with highlighted word(s) - copy, paste, find on web etc. In desktop view comments are highlighted normally. And in other browsers (Chrome, Opera) comments on YouTube in its phone view are highlighted normally as well.

So the problem is most prevalent on YouTube but other sites as well. I'll click full screen on a video and it'll look like it's going to maximize the video but then it boots me back to the home screen. I have to click on Firefox again and get the page pulled up again and then click full screen and it usually works. Sometimes I have to cycle through this once or twice

Ive noticed on Firefox mobile, I'm unable to click any post buttons. In particular Ive noticed it when I would tap a button to upload a file (like a photo). While this happened on Facebook and Instagram, it also happens on my friend's personal project site.

This is specific to Firefox on Android. Happens whether or not I toggle Desktop mode.

It simply does nothing when I tap any buttons associated with uploading a file. The button does not visually flash or anything. Nothing at all happens.

Ironically I can't upload an image on this very form because of it, though this button does highlight like I pressed it.

Dear team, 1) thanks for your work! 2) I can observe a quite important problem which could make me uninstall the app. Mozilla is now draining much power, even while not using it (e.g. at night where I can monitor the problem). I can observe that since I switched to a pixel 8 phone. (Which has itself a poor living battery). The phone can hardly survive a day and a night without being charged. And when charged on everything. It can loose up to 30% battery until the morning. Another phone could be 5%. What really strange is android show me that during that period of time Mozilla was responsible for 90% of this leakage. I had sync enabled.(Tabs, history and bookmarks) I removed it, but the leaked percentage of Mozilla at night stays around 70%.

All video players on websites will, if viewed in full screen, close the firefox app on my android device. The app gets minimized and can be opened back, but all pages become bugged then and appear in half the page only, links cannot be copied either, the page will only work partially when my phone is held horizontally. This issue happens with or without auto-rotate enabled. The bug most often happens as soon as I set a video on full-screen, but can happen while the video is playing also. I tried disabling all of my add-ons and the bug still persists(I will attach a photo of my addon list). Here is a video of the bug after the app closed and I reopened it.

https://youtube.com/shorts/8dlWJHTrsOA?feature=share