All Products Support Forum

I think I have been scammmed I was sent an e-mail that appeared to be from cogeco.ca my provider stating that I needed to update otherwise I would no longer be able to get into my email account. I updated and now cannot get into my email I can get into everything else using firefox but not email, please help me. Thanks

how do i review my previous questions on the forum? I am not seeing any responses to my questions and wondering if it is me. for example light screen and dark screen, how do i adjust it?

Internode have stopped providing email services, and are using The Messaging Company. I want to re-estiblish my Thunderbird account that I was using previously. Can someone explain (simply please) how to re-activate? Many thanks Sue

Windows 10 Pro v 22H2 Firefox 121.0.1 (64-bit)

I have tried preventing Firefox from autostarting with Windows start up by examining these potential program starting locations:

Firefox-Settings-General: "Open Firefox automatically when your computer starts up": Option not available about:config - toolkit.winRegisterApplicationRestart - set to "false" No listing for Mozilla or Firefox in Windows 10 "Startup Apps" settings page No listing for Mozilla or Firefox in Windows 10 msconfig.exe/System Configuration-Startup No listing for Firefox in Windows 10 Task Scheduler No Firefox program in Windows 10 - %appdata%\Microsoft\Windows\Start Menu\Programs\Startup folder All Firefox extensions (2) are disabled

Where else should I be looking? Thank you

Greetings, all,

I get this error messsage:

<We are unable to complete your request. Our system is currently unavailable.Please try again later.>

when i try to log on to my USAA bank accounts.

Tech support at the bank worked with me for an hour. We changed password, cleared the cache for the bank's apps, restarted Firefox, restarted the computer, all to no avail. I declined to try Google, simply because i don't trust it. Tech support person said another bank customer had had same problem and just changed browsers, which i don't want to do.

TIA for any help.

‘When I get mail on the page bottom it says " A unique idenity matiching the From address was not found. The message will be sent using the current Field and settings from idenity ... ........ performa’ for ‘Thunderbird’

Hi, I'm trying to figure out what is the correct procedure (if any) for migrating calendar/task data between different profiles WITHOUT using the UI (since upgrading to version 115, Thunderbird's UI became irresponsive when started with my existing profile , so I'm no longer be able to access my data nor to trigger the export procedure via the UI.

Can anyone point me to the right direction?

Thanks in advance for any answer.

When I select a link in an email, it opens op Edge, rather than Firefox. This just started happening today. I have followed multiple options for making Firefox my default Browser, but nothing seems to work. I am using Windows 11 Home Addition. Thank You!

I can't find this info anywhere. I had three email addresses. I made several subfolders for saving certain emails under the LOCAL folder. Then I added a couple new emails. All those newer emails addresses are below my local folder (which contains lots of subfolders.) I would just like to move UP my email folders so they are all in a line and I can check all the emails while the LOCAL folder and its subfolders is at the bottom of the list. Does this make sense? I have tried moving it and nothing happens. I guess the word I'm looking for is REORDER. I want to reorder my folders. Thank you. (I collapsed everything to make it easier to see in the picture.)

Hey, I would like to move my thunderbird profile (including all the old emails) from my old PC to a new MacBook. Before I buy the MacBook, I would like to verify that this is indeed feasible. I have migrated my Thunderbird profile from PC to PC and found it very intuitive. Is it essentially the same process for migrating the profile from PC to the MacBook? I assume the folder would be slight different but there will no not be a conflict due to the data format, right? I would be grateful for a brief confirmation / some advise. Thank you! Simon

One of my 3 emails is not downloading after not being on computer for 2 months.Other 2 work fine. On settings for that account the syn in the menu is not showing? Shows on the other two. On start up it downloaded messages but they don't show? Several had some malware that my antimalware took care of. Messaged downlload just fine on my phone for that account.

Hello! Good Day. Just wanted to report about our email. We cannot send email as of today. There is an error in SMTP.

mail.mediaconvergenceinc.com

could you check what the problem of this?

I am trying to find answers in relation to my Favourites shorcuts not showing the Icon for some well known websites e.g BBC World News, CNN. Once answer found on the Firefox Forum is: Make sure that you allow pages to choose their own fonts.

Tools > Options > Content : Fonts & Colors > Advanced: [X] "Allow pages to choose their own fonts, instead of my selections above"

This is just typical of many answers I find on the Firefox forums whereby the suggested solutions seem to bear no resemblance to my Firefox system. Am I using something different? Everything points to me having the latest up to date version of Firefox. For example if I click on the four horizontal line hamburger on top right of the screen I do not see anything that begins with "Tools" in the menu options. I see "Settings" and "More Tools" but none lead to "Options>Content: Fonts & Colors> Advanced: [X]. simarly, If I click on "Tools" in the menu at the top of the Browser nothing leads to "Options". Any suggestions please?

OK my facebook was hacked I had to make a new one threw business and in just got it well some one changed my password and email I can put my phone number in and it finds my account but I can't get in because when they send the code it gos tonthe wrong email

I have Thunderbird on two PCs. Thunderbird stopped working on my older PC, Lenovo Z40, Windows 10. I uninstalled Thunderbird on that PC and tried to reinstall. I have downloaded the set up file, but when I open it tells me I need a Microsoft safe app and sends me to Edge browser. I looked at help website but can't see how to overcome this step to get to what is described on the Tunderbird UTube video. I have downloaded the Thunderbird set up file using Edge, Chrome and Firefox browsers. Same problem each time. Thanks