All Products Support Forum

Thunderbird 15.4.2 was made available today. Since 15.4.1 reintroduced bugs from 15.0 (Hot Mess Edition first push) that had been fixed by 15.3, and I had bugzillad one, I wondered if 15.4.2 had fixed the bug they introduced in 15.4.1. I installed it and clicked on the usual place for release notes, and got an error message -- that page doesn't exist! They always put out release notes when a new version comes out. This time they didn't. Things really seem to be falling apart at MZLA.

And no, they haven't fixed the bug. Mailnews_scroll... in advanced settings still works backwards (set it to false if you want it to work).

I used to be able to see the number/count of new messages and old messages in all of my message folders. There seems to have been an update, and all of my numbers are missing. Can you tell me how to fix this please.

Regards, Jan Knight

PLEASE HELP!

So I opened firefox as usual, which automatically restores my previous session, but only one tab was showing, and the rest were blank and had no addresses. Then I opened firefox again after closing, and only the last tab, of the previous tabs was showing. After that I looked for restore last session, but it was nowhere to be found. What I did find, was restore recently closed tabs, so i selected that. But of course, these were the recently closed tabs, and not my previous session. After looking around on the internet, I quickly found sessionstore files, but at that point, my past files had been updated.

Where does firefox house deleted/updated files? And how can I recover "previous" sessionstore files?

PLEASE HELP!

4 PM, November 7, 2023 EST. The "About" page of all YouTube channels suddenly disappeared, whatever the the login status. A compressed version will show up from a channel's home page when clicking on the site description from its Home page. Make things weirder, ~6:15 PM it WAS visible from the Tor browser but started acting the same. I have no ad blockers, or ANY extension installed on any apps, including Firefox/TOR browsers. Updates to both browsers were made prior to this behavior. It may be Google/YouTube's fault but it's becoming frustrating because I prefer Mozilla's browsers over Edge or Chrome.

Since the big update I cannot read my messages in the message window without scrolling as I read each line. The message window is so small that I can only see about four lines of text at a time. I can't get the messages to open in a new window unless I click on them and choose "open in new window" even after setting them to open in a new window on their own.

The last update fixed the font on everything from being too big in spite of settings so now I can read a little more at a time. It's still very frustrating having to scroll constantly.

Had to reinstall my pc over consistent error messages (thank you windows 10 for being the same pos system), and now all my bookmarks are gone, the bookmark backup folder is also empty, I have two years worth of personal and business related sites saved that will cripple me financially and mentally if I can't get them back.

Reaching out to Sync to try that, but looking for any kind of alternative fix here to recover the bookmarks.

Supernova 115 - I prefer the Quick Filter Search box (Ctrl+Shift+K) than the Global Search box (Ctrl+K) because it is easy to find messages.

Can anyone help to replace the Global Search box (Ctrl+K) by Quick Filter Search box (Ctrl+Shift+K) on mail Toolbar.

Thank you.

While downloading XLS file from some webpage, it is converting as PDF ( File extension is changing from XLS to PDF) , Same is downloading properly in other browsers

Hello,

How come that we are in 2023 and we still do not have major features like Chrome's Profiles or Orion Browser's Profiles.

For example, Orion Browser creates an app per profile and this allows MacOS users to customize each app with a different icon. This seems small but on a taskbar we can differentiate the instances faster.

Why is that the best option for managing profiles in Firefox is the Firefox Profile Switcher, a third-party tool supported by a community member?

Will this ever be addressed? Firefox is better than the others in so many things but, for example, even Safari implemented Profiles now.

To be clear: containers are NOT the same thing as profiles and profiles still have an usage. For example, my work profile has no syncs, different extensions and stricter configurations than my personal profile and this cannot be done with containers.

Thank you!

Windows 10 Thunderbird 115.4.2 (64 bit) Following the recent update, the Write icon has vanished. I can see it in Customise -Toolbars but can't do anything about it. I know there is a keyboard shortcut to get this done but I want my icon back please! Many thanks Howard

I've been using Thunderbird/Eudora for 20+ years. Today, I was forced to download a new version today. In doing so, I lost most of my saved folders as well as my email address list. Just finished reentering 200+ addresses but can't figure out how to print a hard copy so I can crosscheck and save as a hard copy. HELP!!!!!.

I have migrated sackvilleandlane@westnet.com.au from Westnet to The Messaging Company, they tell me it is successful, but I cannot get emails. They now tell me it is my provider. Can you please fix it for me? With thanks Heather

Hi,

we want to switch our Firefox configuration from file-based (policies.json) to GPO-based. We rolled out the GPO on some test clients and it worked like a charm.

But... It shows that there are some clients which need a second firefox installation for a special purpose, which is not allowed to enter the internet or update itself.

The file-base configuration can handle these to different installations with two differend policies.json files.

Is there a way to accomplish this scenario with the use of GPOs? The GPO-base configuration seems to be global for every client.

At this moment i don't see a solution for our problem. Do you see one?

Hi support, please I would like to know the recipient limits while sending a html bulk mail using thunderbird to prevent my SMTP from being banned. And I will appreciate a quick response.

Thanks.

Hi i'm trying to use 1 inbox for multiple emails but inside the inbox i want folders to act as different inboxes (i know it sounds complicated).

for example as i provided in the picture i want to use the inbox named Eurasia as the main inbox and create folders within which i will use them as receivers for the all the other emails (Carlos, Sophia, Sent).

Is this possible and if yes please if you could provide me with a step by step guide.

P.S the emails are POP3 as well as the second screen shot if from MS Outlook and it's the final result of what i want.

Thank you in advance.

This morning the add-on 'Search By Image' has ceased working. I use it daily, it worked yesterday, and so far as I know there have been no updates to FF or SBI or Windows.

To test I tried removing SBI and re-adding it, and disabling Malwarebytes.

I disabled SBI and installed "Image Search Options". ISO works, though I prefer SBI.

Win11, FF is now 119.0, but it auto-updated when I went to check so I do not know what it was when the problem began this morning. I have not restarted, I have too many tabs open at the moment.

This is also happening to a different PC that is Win10/FF, but never had Malwarebytes installed. SBI still does not work after restarting FF v119.0 in Win10.

Any ideas on how to diagnose this?

I've used talktalkk for approx 25 years I've tried every password i've had during that time all fail can you help please, both my alternative email adddresses also fail, I suspect tthat the google cartel are blocking them

Firefox is running x 8 in my task manager at the moment. Why does it keep multiplying and slowing down my computer? I am almost ready to uninstall Firefox. If I merely need to revert to an earlier version of Firefox, please let me know how to do that. Thank you. Shannon