All Products Support Forum

Your help utility needs help. -results don't show date, must open each item. Results seem to not be listed in date order. What a mess to sort through. I can't select a desired date range, or select by release version number. -your search tool isn't very effective, I keep getting unrelated results. I do better by searching google to find the help I want regarding Firefox.

hi can anyone tell me how to get my saved passwords back into ff. they got deleted somehow by Clean Disk app

instructions ive found on web are for everything except what i need thanks

Computer crashed. After restoring, Google calendar is not syncing. No error message that I can see. I unsubscribed and resubscribed to no avail. I have no clue what to look for and searching here is not helping as all the references to this are years old. Can someone help me figure out why this is happening?

Sorry, but this feature is a PITA. Is there a way to turn it off.

I've been a firefox user for > 15 years but I won't continue to be if I have to put up with this.

You should make it so you have to opt to turn in on.

Harry Pollard

I deleted the old user names and passwords associated with my bank account. Now I can no longer login to my bank acct using Firefox. Only with another browser.

I tried to uninstall then reinstall Firefox but the problem continues. What to do now to login to my bank account?

Problem with using space bar when trying to post replies on YT or other sites. Can key text, but space bar does not work. On Google search page, can get only one space between words. Tried 2 different keyboards w/same problem. Doesn't seem to happen on Chrome or Safari. Re-installed Firefox with same results. Any thoughts, please? Thank you.

I tried to log in to my Firefox getting started page which used to just load. It now appears to need a log in which I try to do using my Gmail credentials. The password comes up as being incorrect which I know is not the case. If I try to change it I get as far as a Gmail code being sent to my account but when I enter that it says that is incorrect. I have not been able to load the getting started page since.

i recently lost some data i want to get back, and this may be my last attempt, but is it by any chance stored here? and if it is, how do i transfer it back to my regular cache/cookies/data/bookmark folders

I'm about to give up on Firefox.

While Firefox is the browser of my choice, its bugs are a constant source of frustration. When navigating on YouTube, I'll suddenly have it stop loading properly and just load more or less blank. You can see this in the image attached. To rectify this problem, I'll need to quit Firefox completely and run a cleaner (WiseCleaner, in my instance) so that it loads correctly again. This happens across several computers I have.

As I game, I usually dual-monitor to watch things on YouTube or Twitch simultaneously. When watching Twitch with Firefox, I noticed that the video would stutter or freeze while the audio continued. I checked Task Manager and found CPU usage to be extremely high. I cannot recreate this problem now as my second monitor is in the repair shop.

Firefox is one of the only few alternatives to a Chromium-based browser. As I don't like Google policies on ad-blockers, tracking, and so on, I'd like to stay away from anything Chromium-based. But it's becoming increasingly difficult to do so, as the user experience in Firefox is so bad, especially when using YouTube, one of my main browsing activities.

I tried turning off hardware acceleration, but this did nothing. I've reinstalled Firefox, but as this happens across several unconnected browsers, I cannot think this is a local problem. What to do?

Some years ago I had to replace my PC and thought - Wonderful - just use sync to bring back all my tabs etc into the new PC...

The long and the short of it (in the past), was that Firefox decided that the new PC was the one to be synchronising source, and promptly removed all the apps/tabs etc. so sync was in line with the new PC - erasing all the app data. I understand there is no 'Master' sync account.

The question is, how can I stop Firefox initially migrating the Firefox app data in the wrong direction? I know that the app/tab data is currently still correct as my laptop still has all my apps etc. Is there some way to stop Firefox thinking the latest clean browser on the new PC has the correct (None) apps etc? Has the laptop to be logged-in and currently on-line before starting the new PC with Firefox? Is there a process to follow with a new 'un-synced' PC?

Sorry if I'm making things sound difficult, but don't want to loose everything which is currently correct and still these within sync data. It's maybe something that can't happen in these later versions of Firefox, but I want to be sure before logging in my new 'Blank' PC.

When I try to type on input fields on certain websites, many keystrokes are not registered by Firefox.

Mi device is a Redmi Note 12 Pro 5G with Android 14 (HyperOS 1.0.3.0.UMOEUXM), Firefox 125.3.0 and Gboard 13.4.07.5593884O4, but this issue already happened back in the MiUI age and with previous versions of Firefox.

See link to a recording of the issue where I typed firefox and got "rf". https://ufile.io/ii9gu7a3

It is probably related to trying to type while part of the website (ads) is still being loaded.

I downloaded the new update this morning and I cannot separate my categories any longer on my home page. I keep them in categories on the 4 separate rows and then separate them by skipping a square. I cannot do that any longer and do not like the jumble of the homepage now. How can I keep the blank spaces that are located at the bottom of the rows to separate my categories?

So running thunderbird 115.10.1 (64-bit) and more and more issues:

• the app keeps getting non-responsive for long period of time, to fix this I have to force quit the app.
• at times when composing an email the app freezes where no typing occurs for seconds or typing is very slow or after typing awhile the text suddenly appears.

Seems to be happening more and more trying to figure out how it can return back to it's rockstar state when it was <99 version.

any help would be appreciated.

For the past couple of days the thumbnails on the youtube website has turned blank.

I have done some googling and have tried uninstalling extensions and restarting, I have cleared Cache/cookies and I've reinstalled the app alltogether. Nothing has so far has helped.

Any ideas?

I have just done a clean install of the latest Thunderbird on Mac, and connected via IMAP to a pre-existing (although admittedly very large) mailbox.

My problem is that every single message apart from the ones received today shows a date that is wrong by nearly 600 years for both the Date and Received columns: e.g. from the year 1403 instead of the year 2024.

I am attaching two screenshots, the first shows a message received today that shows correctly (I am UTC+1, so 00:29 is correct). The second shows a message received an hour earlier where the date and received columns show 13/02/1403 at 23:30 instead of the correct value that appears in the Date header of the message of 02/05/2024 (all dates in DD/MM/YYYY because of my locale).

Does anybody know what is causing this? When I try connecting with other IMAP mail clients such as Outlook/Mac or K9/Andoid I do not see any problem with the displayed dates.

My wife and I each have our own Thunderbird accounts. They were created a long time ago, at different times. I’m pretty sure that they were not set up identically. She has recently experienced a problem: the number of new emails downloaded (as shown in the lower left corner of the screen) doesn’t match with the number of new and unread emails listed in the Inbox (the emails shown in boldface). Something else, though I think related: In the upper left corner of the screen, on the same line as the word Inbox, is a small circle with a number inside. I think that number gives the number of unread emails in the Inbox. Her number shows 20 but the actual number (boldface) is 15. Is this a serious problem? Is it a problem at all? If so, how to fix it? Thanks.

Please help. I have always been able to access Google Images when using my Firefox browser. Now I only get a limited few. For example if I am searching for images of Cedar Waxwings (a bird) I only see a limited amount of images and the word "Store" keeps showing up. Please tell me how to restore my otherwise satisfying experience of access all IMAGES. Thanks.