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New problem with videos continuously buffering

Hi -- I hope someone can help with this recent problem that has cropped up. Videos that are supposed to be autostart, such as news stories embedded on pages of news sites… (read more)

Hi -- I hope someone can help with this recent problem that has cropped up. Videos that are supposed to be autostart, such as news stories embedded on pages of news sites or video feeding into a side panel on a college sports site I frequent are just continually in buffer mode with the little spin icon in the middle of the screen. This also happens with some, but not all, YouTube videos.

This is a recent development and I didn't do anything to change my setup. I did try updating to make sure I have the most recent version of Firefox, so that's been accounted for. If I close out Firefox and come back to it after a couple of minutes, the problem is cleared, but it only lasts a little while before it begins once again.

Any suggestions? Thanks!

Asked by chasingthegolfmuse 5 months ago

Last reply by cor-el 5 months ago

Google apps dots not showing up on FF home page.

Can't get to Google apps from google home page. Dots for Google apps not there. Only way they appear is to search for something. Otherwise you can't get to apps (no nine … (read more)

Can't get to Google apps from google home page. Dots for Google apps not there. Only way they appear is to search for something. Otherwise you can't get to apps (no nine dots) or even sign in to google. Nosigh-in box either on first open of browser. Thanks for the help.

Asked by mnorman 5 months ago

Last reply by cor-el 5 months ago

embedded audio players and youtube consistently buggy

I posted about it in a review, and per request, am restating the issue here: the Firefox for Android app has consistent and ongoing issues with embedded audio players/em… (read more)

I posted about it in a review, and per request, am restating the issue here:

the Firefox for Android app has consistent and ongoing issues with embedded audio players/embedded audio files (most often file types hosted on dropbox and embedded on a secondary website) where the audio file will either not load at all, refuse to download because it has timed out the file without playing, or stop half way through and refuse to reload.

So far, I've had about a 30% success rate with using these embedded audio players across platforms, with the specific websites themselves looking into broken links and finding no issue.

On the same vein, YouTube as used through the mobile browser, while more successful, seems to struggle to load the page while scrolling, and occasionally stops playing videos altogether, even when reloaded and hard restarted.

Asked by Sabra Schirm 5 months ago

Last reply by Paul 5 months ago

Browser extensions not working

Hi, I'm using some typical browser extensions (lastpass, HTTPS Everywhere, Privacy Badger, etc.), but all of buttons stopped operating. When I click them, nothing happens… (read more)

Hi, I'm using some typical browser extensions (lastpass, HTTPS Everywhere, Privacy Badger, etc.), but all of buttons stopped operating. When I click them, nothing happens, clicking just makes the icon be shaded like it's pressed. I tried updating the browser, signing out&in, removing, loading and enabling them again. Nothing works. Most frustrating is the lastpass extension, as I actually use it almost daily.

Also I assume that one can't contact mozilla directly about these bugs/issues, only this community chat?

Asked by pihlapa 5 months ago

Last reply by zeroknight 5 months ago

Send Mail on Linux & Windows issue

Hello, I have Thunderbird running on two different OS's. Linux (115.3.1) and Windows 11.(115.4.1). Both act the same way. Both are have the same email address and are lin… (read more)

Hello, I have Thunderbird running on two different OS's. Linux (115.3.1) and Windows 11.(115.4.1). Both act the same way. Both are have the same email address and are linked to two gmail accounts. I have noticed that web based gmail email there is only a "Sent" Folder. On Thunderbird there is a "Sent" and "Sent Mail" folder. on one account the other only has "Sent" They are not always in sync. When I send an email, sometimes it seems to "Hang" sometimes not. I am wondering if I can remove the "Sent Mail" folder or the "Sent" folder as that could be causing the problem?

Thanks in advance.

Asked by Ed Terry 5 months ago

Last reply by sfhowes 5 months ago

Cannot connect to the server using a hotspot.

For the past year, I've been using a Hotspot to access school websites that have been blocked. Today, it took about 5 minutes to tell me it was a "server error" and to ch… (read more)

For the past year, I've been using a Hotspot to access school websites that have been blocked. Today, it took about 5 minutes to tell me it was a "server error" and to check if it was a firewall blocking me out (it wasnt). I restarted my computer and tried again, it took me to another error code that said "PR_CONNECT_RESET_ERROR" and no Google searches helped me, so I restarted it again and then it took me to another error message saying my connection timed out despite me not changing anything with my connection or Hotspot! I cleared my cache and browser data and nothing is doing anything. I checked my desktop settings and there was nothing there connection wise. I'm not sure what to do anymore!

Asked by maddy wiley 5 months ago

Last reply by zeroknight 5 months ago

New Thunderbird Mail update broke Microsoft log-in

I downloaded the new version of Thunderbird Mail, and now, I'm having continual trouble sending messages (but no trouble receiving them). A pop-up window keeps appearing… (read more)

I downloaded the new version of Thunderbird Mail, and now, I'm having continual trouble sending messages (but no trouble receiving them). A pop-up window keeps appearing requiring me to re-sign into my Microsoft account, for some reason, but whenever I press "continue" to sign in, nothing happens, and selecting "cancel" also has no effect. I'm already signed in to my Microsoft account on my laptop, anyway, so I don't know why this window keeps appearing, but I assume it's related to the fact that I'm having trouble sending e-mail. I have to keep closing the Thunderbird program and re-opening it every time I want to send new messages. This is becoming very tiresome. I've already tried closing and re-opening the Thunderbird program, but that doesn't fix the problem. I'm working on a Mac, with the latest iOS. All suggestions appreciated!

Asked by ajgottli 5 months ago

Last reply by sfhowes 5 months ago

Repeated crashes [@ OOM | small ] on trying to open Thunderbird.

I'd really appreciate any help you can give me. I've been using Thunderbird for many years. TB has been working fine for all those years. and I have probably thousands … (read more)

I'd really appreciate any help you can give me.

I've been using Thunderbird for many years.

TB has been working fine for all those years. and I have probably thousands of emails stored. Then, I went on a trip Sep 28 to Oct 14 and did not use Thunderbird for about 17 days. On my return, I tried to open TB. I found that a screen opened that I hadn't seen before, and TB seemed to be loading. While loading, at the bottom of the screen it said "Checking inbox for new messages...". Then, after a while it crashed without ever opening.

I tried to open TB several times after that, and I've always gotten the same behavior -- ending with a crash and never being able to open TB.

During the loading once, I clicked on Help >AboutThunderbird, which showed 115.3.3.(32-bit) and "Downloading Update 2.4 of 5.4 MB."

The last four Crash Reports, all dated 10/31/2023 are (the last one being the latest): bp-e634fd35-1b8a-488a-a9df-c23050231101 bp-73858652-569e-4362-95d6-030490231101 bp-992529bf-d1af-41d9-a438-43c370231101 bp-c39563fd-bca7-406f-8abf-85bde0231101

I thank you very much for your assistance. D. Prerau --prerau@rcn.com

Asked by prerau 5 months ago

Last reply by Wayne Mery 5 months ago

Firefox no longer opens previous session

Firefox no longer opens my previous session when re-opening the browser. "Open previous windows and tabs" is checked in the general of browser settings, but no longer per… (read more)

Firefox no longer opens my previous session when re-opening the browser. "Open previous windows and tabs" is checked in the general of browser settings, but no longer performs a such. Was never an issue until a few days ago.

Asked by bheffe 5 months ago

Last reply by cor-el 5 months ago

Duplicate messages for pop gmail account. [was So when is the very nice team from Thunderbird gonna solve duplicates issue at once and for all?]

So when is the very nice team from Thunderbird gonna solve duplicates issues once and for all? ** Mailer service is gMail. Incoming as normal as POP3. Never see d… (read more)

    • So when is the very nice team from Thunderbird gonna solve duplicates issues once and for all? **

Mailer service is gMail. Incoming as normal as POP3. Never see duplicates at my mail account service gMail. Thunderbird version is 115.4.1 (64-bit). Platform is MacBook Pro. OS is Apple macOS Ventura Version 13.6.1 (22G313)

    • Or should I trash Thunderbird for ever? **

Joke, but we all need to have a certain grade of stability. Tired of suffering the nasty issue. Happening as of now since months ago.

Love Thunderbird, guys please commit. Cheers

Asked by eduardo.carriles 5 months ago

Last reply by Wayne Mery 3 months ago

115 seems much more sluggish overall than previous versions

Just about everything seems slower with 115 from sorting a large column, loading emails at startup, opening an email in a new window, etc. How can I troubleshoot this? th… (read more)

Just about everything seems slower with 115 from sorting a large column, loading emails at startup, opening an email in a new window, etc. How can I troubleshoot this? thanks, todd

Asked by todd31 5 months ago

Last reply by Wayne Mery 5 months ago

Firefox Instantly Closing

Whenever I try to launch Firefox, a blank window opens and immediately closes instead of the actual browser. This happens no matter how many times I try, even if I restar… (read more)

Whenever I try to launch Firefox, a blank window opens and immediately closes instead of the actual browser. This happens no matter how many times I try, even if I restart my computer. In case it's relevant, I'm using Windows 10.

Asked by Mileslove123456789 5 months ago

Last reply by zeroknight 5 months ago

Downloads only complete when in "Troubleshoot Mode"

When trying to download something, I have to use "Troubleshoot Mode" Downloads fail to complete when in "Regular" mode. Does anyone have any clue what might be causing th… (read more)

When trying to download something, I have to use "Troubleshoot Mode" Downloads fail to complete when in "Regular" mode. Does anyone have any clue what might be causing the problem?

Asked by big962003 5 months ago

Last reply by Terry 5 months ago

Firefox does not play videos on after Ubuntu upgrade

A few days ago Ubuntu (22.04 LTS) showed me a message saying I can upgrade my OS (or something along those lines). I click on agree (any button that would let me proceed)… (read more)

A few days ago Ubuntu (22.04 LTS) showed me a message saying I can upgrade my OS (or something along those lines). I click on agree (any button that would let me proceed) and the upgrade took place (without restarting). Along with the upgrade Firefox was also updated to its latest version at the time (119.0). Since then, videos on Twitter play but without sound. On some other websites also none of the videos play. On YouTube, Firefox shows me a message saying "To play video, you may need to install the required video codecs" but the videos play fine; I haven't tried other websites but I assume all would have some issues. Google Chrome however doesn't have this issue and all videos play without any issues.

Note that I have not restarted my computer since the upgrade. I doubt this could be an issue but please let me know if you think this could be the issue.

I did the followings and restarted Firefox but none have worked so far for Twitter and some other random websites that I come across, but they resolved the issue for YouTube and now YouTube videos play, although I still get that codec message at the top of the tab:

sudo apt-get install ffmpeg sudo apt install ubuntu-restricted-extras sudo apt install libavcodec-extra

Someone told me this is because the default Firefox on Ubuntu 22 comes as a snap package and I should install the APT package manually instead so that it works. I prefer not to do this because I have lots of tabs open and have manually changed lots of the settings (including in about:config) that I want to preserve. I would also like to preserve the history of visited websites and keep the current cookies (don't really want to keep entering username/password on the same websites again). So the best way for me is to fix the issue for the default Firefox on Ubuntu 22.

Could you help me figure out what I should do to fix this issue?

Asked by Warrior 5 months ago

Last reply by zeroknight 5 months ago