All Products Support Forum

So Mozilla supports privacy rights- and I've supported Mozilla for that reason- but they want Whatsapp to be censored for "misinformation" ? How does that go together? Whatsapp was supposed to be encrypted and not even Whatsapp was supposed to know the content of messages. How would they know about misinformation? And how do they get to decide what's misinformation now?

Can one have Thunderbird with the following privacy rights? • Erase my Personal Data now and in future; • Cease the processing of my Personal Data from the moment it begins; • Restrict the processing of my Personal Data from the moment it begins; • Do not sell or transfer otherwise my Personal Data to any third party at any time, including Amazon, for example. Is there a way to have Thunderbird and one's privacy rights respected? Perhaps installing Thunderbird without its email function? Please advise. I would have no objection to the entire Thunderbird array of apparently wonderful parts should what reads in its Privacy terms document as fast and loose personal data collection and flinging about -- with all due respect to all of you otherwise.

G. Melville

Hello,

I use firefox synch (on 2 notebooks, 1 mobile device) with an outlook email adress, yet when I for example go on youtube my android gmail adress ist automatically filled in. Which is quite strange because it is neither stored in the firefox password manager nor did I give authorization to do so. I am using the lates version of Firefox (v.122.0.1).

Does anyone know why this happens?

Thx in advance, Timo

I use a password manager. Many of the web-based services I subscribe to use my email address as my user name - this is quite common.

When I am trying to login to one of these pages, your "Let Firefox hide your email address" message pops up over the selection box from my password manager. There doesn't seem to be an easy way to remove your message - which, in this context is totally inappropriate - but your message prevents me from logging in to my account when I need to choose between identities (example, work and personal).

Can I turn these messages off? or can you add a simple "X" to the window so I can close it without that action being picked up by my password manager?

Autofill has been working perfectly fine until yesterday. There's not even a manage addresses in the privacy and security settings anymore.

Autofill card still works, but not addresses.

Dear Team, I am always facing problems when opening driverpracticaltest.dvsa.gov.uk link. the problem is with both windows and android. whenever I try to open the link it always shows error from website that they have blocked the website for security reasons. I have disable all the add-ons for this website but still get this error every time. Sometime if i do not get error it redirect me to the CAPTCHA verification but CAPTCHA never loads. no matter how many times we reload the website. I have to switch Edge just to open this website. please do something about it. Thank you

I could be wrong but I thought there was a button or something added to private browsing that would clear all cache, cookies, etc. We are doing testing on websites. We send the new files over to the server, then open the web page in a private window to see all our updated changes without anything loading from the FF cache. In the past, we had to close the private window each time we make a change, then reload the page in a new window. I thought there was a feature added to clear everything from a private window so I could just hit refresh in the open window and see everything fresh. Am I remembering incorrectly? I checked everywhere I could and cannot find this.

I have to maintain a number of MS Outlook mail accounts. Every day, sometimes more than once per day I have to authorize access to the accounts. What is causing this problem, and how to prevent? Is it a Thunderbird problem or a Microsoft problem? Thanks for your help. Paul

Hi, I use windows hibernate a lot. One vulnerability of hibernate is that the contents of RAM get written to the hard drive in unencrypted form in a file called hiberfil.sys. This means that any encryption keys in RAM used to access encypted files will be written to hiberfil.sys and can be extracted if a malicious party has physical access to the drive.

Thus, the question:

Does Firefox store encryption keys, passwords, or log in details in RAM at any time while in use?

Thanks.

Hello

I am using Firefox with synchronisation mainly on 2 PCs and 1 iPhone (there are old iPhone and 1 raspberry Pi connected, but not used). I have noticed that at least for a few months Firefox password library on iPhone was missing some password I needed, but I could always look them up on either PC without problem. Usually i tried to fix this by manualy synchronizing Firefox on iPhone in settings, it always showed that it is synchronized. Today I have discovered that i have only 19 passwords saved on my PC - same as on iPhone, but yesterday there were much more (probably all, but I can not be certain). Oldest one was created on 30. 10. 2023. All other are gone, I have managed to restore some old passwords (cca 370) from october 2021. I have disconnected internet and WiFi, placed old logins.json and key4.db in current profile, opened firefox and exported them. Once internet is restored, all passwords are deleted again, only those 19 recently created stay.

I did not delete any passwords or logins or anything on any device and did not delete any file or firefox profile. Why did it delete passwords without asking? And how can I prevent this from repeating? Because this is unusable password manager that randomly decides to purge login data from time to time.

thank you

My Thunderbird works 100% fine with my googlemail account. My problem is with google i cannot access my account and am locked out even though i get my emails in thunderbird and on my iphone i am 92 years old and was wondering if there is any way i can find my password through thunderbird?

My phone is hacked through my formal email,the email is disabled already,the hacker of my email used another email for my recovery which I don't have access to. The hacker has been remotely controlling my phone since August and I haven't had my privacy. The encrypted files on my phone and all the legal made on my phone was done by the hacker because the hacked email is my business email which I puts all my data into. They hacked the email,used the email for frauds and encrypted the email and make it look like I am the one did it. Please safe me from the hacker please. When I signed up new email,the same thing keep happening. It's frustrating and stressful not to have a privacy. I am not working under any organization,I am self employed and I am from Nigeria. Am a priest,a guidance counselor and a business man. I am a family man, married with a kid. Please help me Mozilla. You have been helping me, please continue helping me and help me fully please. I have deleted the encrypted files but it will still comes back but these are the what I saw on my phone settings which I know that is not normal.

I've created (multiple times) a app password on https://account.live.com/proofs/AppPassword. I let Thunderbird autodetect the servers which seems to work ( (imap) outlook.office365.com:993 and smtp.office365.com:587 )

But the password is rejected. The user interface in Thunderbird is bit unclear what exactly fails. Is there a possibility to see where in the handshake to connection is rejected?

WTF did you guys do? I updated today, and now it's asking for passwords continually, and it's not even showing all the emails. I've entered passwords for each account 3 times already and it won't stop asking.

How do I get the previous version back?

I would like to remain logged into google and youtube after i close firefox. After clearing my history once, i now get logged out every time i close firefox.

Please help :)

Kind regards,

Thomas Kunst