All Products Support Forum

This morning, my Firefox browser was unable to open so I downloaded it again and tried to sync up my browser using my email address. When I used my email address and reset the password, a much older version of my browser without all my bookmarks logged in. I've only use the *hidden for privacy*@gmail.com email address so I'm not sure if I have two profiles under that email. On my phone which has been sync'd to my profile for years, I have all the bookmarks that I've been using for year. I don't want to sync it now so I don't loose it.

Hey I registered for sync Mozilla. After each lunch I have message windows pass code...Its really irritating me. How to leave passcode (becouse I want to protecs my passcodes manager settings ) and have turned on passcode windows just when I need pass code manager. Please fix it at next updates

When I left-click on text and hold the left mouse button, then right-click, first release the right button, then the left button, a "selection mode" is activated, where the end of the selection follows the mouse pointer despite no button is held. In principle this looks like a useful feature (or it would if the scroll wheel worked in that mode, which it doesn't). But at the same time, the context menu opens when the right button is released. So we trigger two features at once, making both less useful, because they're getting in each other's way.

This frequently happens to me when double clicking on a word and right clicking to open the context menu on it. Accidental overlap of the left and right clicks triggers the selection mode.

Can this behaviour be configured (e.g. to use a custom shortcut) or, if not, be deactivated entirely?

I'm using Firefox 123.0.1 on Linux (openSUSE Tumbleweed).

I just changed my billing method for pocket premium and a message stated that my subscription was charged to the new credit card. I was already charged the subscription on a different card that I wanted removed from my account. Will this be refunded immediately?

Something is not working for my syncing data for my new computer coming from my older one that was working fine....none of those bookmarks are around, no matter where I look, I cannot find all of my highly needed bookmarks that I have had for years...all gone. I need some help please. Thanks.

Hi!

FIrefox view I think has a lot of potential. Especially with the release of Ai. It could be a fantastic home page type setup.

Currently though, I would like to use it as a tab manager.

Is there a way to access it via keyboard? If not, can it please receive a keybinding? It seems like a very very small thing to add.

I would like to use my browser in a different way.

I really appreciate any support!

Thank you!

Hello,

I have cleared cookies, cache, temp files, updated, no translation settings are enabled. repaired and even removed and installed Firefox again. When I click on my Google mail quick button or even just type the URL in to get to my mail. The language displayed appears to be Chinese? The URL for the site shows "zh-cn" I'm in the US, no VPN, no proxy.

Additional troubleshooting:

Tested with Chrome and it appears to be working fine.

Hi,

I have Weather Network among my regularly used bookmarks at the top of my screen, but this is the only site that causes a video crash. If I click on Weather Network, I get to the main page and usually a video will start to play as I scroll down. If I scroll past the video, it changes to PIP in the bottom right corner. Once I close Firefox, my mouse cursor freezes for a moment and then all 4 screens go blank. They try to come back on, but usually just flash and I only see a portion of what I should see for a brief moment before it goes blank again and continues this cycle. I try to use Task Manager, but I only get the Task Manager dialogue box with no text, just the window with a coloured background. If any thing does finally come up, I usually restart Windows Explorer and all of my problems go away, but most of the time I have to to a full restart of the PC. I did manage to get video of the crash on my phone.

When Firefox first runs, it works properly. All menus appear properly. At some point after use, a hour or so, all the menus stop appearing. The main menus, right click context menus, hamburger menu, all stop showing up. Even the pull-down menu on this website for "Which topic best describes your question" fails to appear, though I can select an answer by clicking on it and using he down arrow.

Hardware acceleration does not affect it. The problem occurs whether it is on or off. Nothing fixes it except shutting down and restarting Firefox, and that is only a temporary measure, as it inevitably happens again after some use. z

Updating graphics drivers does not fix it. It has been happening over the last three sets of Nvidia driver updates.

Sometimes the menus temporarily return, but soon go away again. They are gone far longer than their short returns.

I was having trouble getting into my Ancestry account. I called their support and they said it was my browse not connecting with them. I can access if I use Edge, but I don't like that format and would much more prefer Firefox. Is there a problem, or were they just brushing me off? How can I get into Ancestry using Firefox again? Can you please advise.

Thank you.

I have some Bookmarks on my laptop. I have some of these Bookmarks (Not all) on my tablet, plus some other Bookmarks.

If I sync them, which direction does the sync work in? Will all my Bookmarks on my laptop now appear on my tablet (Which I do not want to happen)? Will all my Bookmarks on my tablet now appear on my laptop (Which I do want)? Will I end up with two copies of most Bookmarks, because all my laptop Bookmarks are transfered to my tablet, plus all my tablet Bookmarks are transfered to my laptop?

I cannot find any explanatioin of what Sync actually does.

I read a few posts and it is all gobbledy gook. Can someone answer y/n to the following is their a SIMPLE way to unblock Free-Sudoku.com which I have been using for years? Is there a simple way to turn off all the security stuff so I don't have to waste hours trying to find a solution? Is there a simple way to ask a question to get a meaningful answer without all the flak that means nothing to an average user? Does anyone at Firefox care about the average guy trying use his browser without unnecessary security lockdowns? If anyone can answer yes to these questions, perhaps you can give me a dumbed down version of the simplified questions. I just want to play sudoku from free-sudoku.com all I get is a lock with a bar through it. on the U'RL box. It just started 3 days ago after years of non-interference. When I click on the lock I don't have an unblock button in the popup. Why does firefox just put one there instead of just an arcane hours long wild goose chase to look for non-solutions. Yeah, I am frustrated over unilateral browser lockdowns.

Hi, 1. I use PocketSmith accounting software and some its functions do not work since the last Firefox update. The same problem exists regardless of which computer I use. The common factor is Firefox. The problem does not occur if I use a private window in Firefox or use a Chrome browser. PocketSmith have run extensive checks and the problem does not appear to be at their end.

2. I can no longer log in to my eBay account, unless I use a private window or Chrome. I can enter my user name but am unable to progress to the password window. Again this occurs regardless of the computer I use. Both are Mac desktops.

Hi. Not so much as a bug report but a feature request. I am attempting to add the same URL to two separate bookmark folders on my bookmark toolbar so that I may have a better chance of finding it in six months when I'm likely to need to visit that website again. The reason is that the website in question fits neatly in terms of subject into two of my folders.

At present in Firefox, if you place a URL in a bookmark folder then try to place it again in a separate folder then Firefox appears to remove the URL from the first bookmark folder and place it in the second. It would be handy for Firefox to either just accept the second placing or display a dialogue box pointing out that the URL already exists in another folder and asking if the user wants to a) move the URL to the place where the user tried to place a new bookmark, or b) go ahead and place a duplicate in the newer folder c) cancel the request.

I'm a long term user / fan of Firefox and have no intention of moving browsers. This functionality would be very useful. Hoping you can action this in the next update.

Regards

Martin