All Products Community Forum

I tried to open my Firefox browser, but was unable to. Same thing with my Google chrome browser. I ran the troubleshooter for network problems, but unable to get a solution.

I downloaded a new Firefox browser in the hopes that it would let me access the other browser so I could retrieve all the settings, bookmarks, etc. However, everything disappeared when the new browser was installing.

Is there any way for me to retrieve that information or is it a total loss?

HELP !!! I received an error notification "platform not compatible" . I reinstalled browser as recommended I lost all history , bookmarks and passwords. How can I recover lost information ?????? Please Help !!

I received a Mozilla Firefox (64) update notice going for version 132. When it didn't complete, I checked that my version is Firefox ESR115 (115.17.0), which operates with Windows 7-8.1. I have Windows 10, which matches with your version 132. So my question is how do I change/update my Firefox over to match up with Windows 10 and the Version 132 update?

YouTube is not playing videos on my Firefox browser. When I click on the link to a video, it leads me to the page, but the video player stays blank and nothing plays (see attached screenshot). Troubleshooting methods I've tried to no avail:

   refreshing the page

   restarting the computer

   opening a new window and trying again

   updating my graphics card drivers

   disabling all extensions/add-ons

The site works on my mobile app, and other browsers (chrome and internet explorer), but I don't want to use either of those options for obvious reasons. Is anyone else having this problem? It's been happening for a few days. Any help would be much appreciated!

Hi, i wanted to see a Movie on WOW TV but only have a blank Window in my Browser. This Problem is only with WOW TV. Amazon Prime and Netflix Stream works perfect. The Support from WOW TV has no solution for me. They only have one hint for me to use Chrome or Edge.

Regards Peter

I am trying to access the link "https://www.sorn.service.gov.uk/". This is the address of a click through from the webpage "https://www.gov.uk/make-a-sorn".

I keep getting this error:

"Secure Connection Failed

An error occurred during a connection to www.sorn.service.gov.uk. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…"

I am on Windows 10 Pro 22H2 19045.5011, using Firefox 132 (64-bit), not running Kaspersky, I do have AdGuard (7.19.0 (4853) (CL 1.16.44, DL 2.5.41 )) and Malwarebytes (4.6.17.334) on my system along with their browser adons. I have attached some screenshots, hope they are useful.

Please help.

I have an overactive spam folder. I have added numerous websites/emails to my contact list several times and these senders are still sent to the spam folder. I have to check spam and inbox folders for my legit emails. I have used FF for years and not had this problem! It is making me want to change my settings and forget FireFox!

When I logged into my laptop on 9th November Firefox had closed. This happens sometimes, I'm often not sure why, but this time the previous session didn't automatically repopulate when I restarted. I navigated to the history options with the idea of retoring the previous session - either using that functionality or individually opening previous windows - but history was blank and the previous windows option was greyed out. Following suggestions online I've looked for .bak or .json or similar files to use as restore points but there's nothing since much earlier in the year up to 8th November, which are pretty much empty, and the 9th.

I'd be very grateful for any suggestions!

I need to prevent the spacebar from scrolling while I am in Firefox. It drives me demented! Every time I lean forward to concentrate, my clothes accidentally brush the spacebar and it sets off a superfast scroll, which gives me a severe shock and loses my place. Help me deactivate that function please. Surely, it must be optional?

In case you're wondering, yes, I do push the keyboard away when I read, but then I bring it forward to take a note in a Word document, and by that time I am so absorbed I don't notice whether or not I've pushed it away again. I have tried to create the habit but can only do it when I start to read, and never when I return to read. The shock and discombolulation physically hurts. Help, please!

This is a feature request - not sure if it goes here.

I would like to arrange the toolbars in Firefox in the following order:

   Menu bar (top, with "File" on the far left and "X" on the far right, i.e. not centered)
   Bookmarks bar
   Search bar
   Tab bar

This can't be done currently. The best I can do is:

   Bookmarks bar
   Search bar
   Menu bar
   Tab bar

My request is that the user be able to arrange the position of the toolbars in any arbitrary order. Thanks!

You Tube will not go full screen. I've tried reinstalling, clearing cache, refreshing page, pressing F11. Nothing works. It will go full screen in a private browser, but not in a normal one.

I don't know what's happening but since a couple of days, let's say Wednesday 13th November, my firefox got incredibly slow: everytime I insert a url or a link in the address bar and press enter it takes a lot of time to completely load the website.

I tried to use Edge instead, and Edge is working flawlessly, while Firefox is not.

I also did a fresh install, wiping the %APPDATA% folders too, but nothing changes.

Setup:

• Firefox version 132.0.2
• on Windows 10
• Firefox and Windows are 64 bit

My extensions are not showing up in the firefox browser, on menu bar, tool bar, or bookmarks bar. I am elderly and NOT computer literate. What to do? Using Windows 10.

Thank you.

There used to be a way to add a web site as a shortcut to the Home page by dragging the link and dropping it somewhere. Those instructions seem to have disappeared. One of the sites I had pinned to the Home page has changed. I can remove the old link (tile), but how do I add the new link as a tile? The help articles no longer provide any information about how to do this. Just "pinning' the page adds it to the toolbar, where I don't want it, but does not add it to the Home page. Do I have to just close and open that site a bunch of times in order to get it to appear???? There should be a more sensible way.

I've asked about this before but got no help Firefox is my browser of choice. Occasionally, I find in necessary to use Chrome.

The vast majority of time, when are both are active at the same time, one or both crash, like today. Firefox closed abruptly, then the crash report appeared. I have the crash report. Chrome froze up, and had to be shut down in Task Manager.

It only occurs in this scenario. Rarely does Firefox crash otherwise.

Can someone please advise where to go to get help?

During the past week I have been receiving 408 Request Time-out errors on a subscription website our organization uses. The vendor reports no changes to the site and no other customer complaints. All searches I've done point to my local browser or network setup, but I've cleared cache and cookies and it's not my network; I'm currently on vacation and getting the same errors 3000 miles from my home. It has worked fine for the past six months until last week.

I'll have to stop using Firefox if this continues. Please suggest some ideas why this suddenly started occurring and how I might fix it.

I often receive a 403 error when using Firefox Every time, before this happens, I get the unsafe website warning and then the 403 error when I continue anyway

I am using the latest version at the time of writing These errors only occur on my desktop PC I have tried to replicate this issue on both my phone (Android) and another laptop(Windows 11) but all the websites work normally on there.

I have tried the following, none of which have any effect:

• Clearing cookies
• using Troubleshoot mode
• Restarting
• Changing Useragent
• Using "Forget about this site"

The following do fix the issue

• Using a VPN
• Using Google Chrome
• Running Firefox in another profile

Going through the privacy and security tab and reseting all the settings sometimes works but only temporarily

The following are a few websites where the issue occurs

1. https://kdice.com/
2. https://latinitium.com/
3. https://theysaidso.com/
4. https://opensource.org/
5. httpe://obsidian.rocks/