All Products Support Forum

I recently switched from Brave to FF. An annoying problem is that whenever I click web links in external programs such as Microsoft Teams, Outlook etc Firefox always opens it in a new window instead of a new tab like Brave did. Also the window it opens does not have my extensions enabled, indicating that it is some form of incognito or web view window or something? These are my settings.

How can I solve this issue?

On Win 11, Firefox 108.0.1 seems to have some kind of page refresh issue. Only happens on sites like Facebook, and occurs in Troubleshoot mode so not due to running addins etc. Other browsers (Chrome, Vivaldi etc) all OK on the same pages (as was FF until the update).

It's hard to pin down what causes this, but my gut feeling is it occurs when an ad or posting containing a video tries to autoplay or refresh it's frame whilst scrolling, so may be something to do with video rendering. When it happens the entire Firefox window (including all menus, borders, text and icons) goes blank except for the background colours in the panels. This will go on for a few seconds and then usually all the pages, tabs, text etc will return. Just occasionally whatever is happening is enough to crash Firefox entirely or even the whole machine, requiring a power-cycle to restart it. This started happening within a few seconds of the automatic update to 108.0.1.

I will update FF on my laptop and see if the same thing occurs there...

Doesn't appear to. Both devices are intel i9 processors with Win11 Pro, major difference is the video card: Built-in Intel display on laptop, NVIDIA GeForce RTX 2060 on desktop.

I will try a driver update for the NVIDIA and report back...

I've attached a screenshot of the browser window taken when this happens.

I will try to run with developer tools to see if I can pin it down further...

Which files/folders in .mozilla could I safely exclude from backups? My goal is to reduce clutter in my backup logs. For example, most of my backup logs are entries of things in "storage" and "weave". If this will regenerate should I have to restore, I would rather exclude it.

Firefox does not display an escape character that Google Chrome does on Github. This character is used frequently as a delimiter in Source Engine games, so it being hidden can cause some issues in identifying where 1 parameter ends and the next begins.

Example Link

Chrome Screenshot (how it should look): https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-12-19-15-02-25-46f521.png

Firefox Screenshot (how it actually looks): https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-12-19-15-03-04-395f25.png

In addition to this, when viewing the raw file on Github, the character correctly displays on Firefox as well, showing that the character being hidden is a bug: https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-12-19-15-05-40-1ac8f7.png

Suddenly today my browser had switched any current tab to the bottom of my window, but it also only lets me see one at a time..which means I can't see multiple tabs open unless I close the current one. My tab bar is gone entirely and was up-top as it's always been, just under the URL box.

I didn't hit any key combos that I know of that would cause this, and I can't seem to find anyone else with the same problem when I search for a solution. Does anyone know what I can do to fix this?? It's very odd and annoying, I've never had it happen before now..

I took a screen-shot of the problem, showing what happens when I open a site or any tab:

Thank you very much for taking a look and any help with this strange issue,

-Chris

I just moved to W11 and Google Calendar is messed up. The Calendar portion is fine but there appears to be extraneous bleed through in other areas. I tried icognito but that did not help. When I use Chrome the Calendar is fine.

When I set up my computer, I have been using chrome for my work email and systems, and firefox for my personal email, for years now. This year I have found repeatedly that firefox will claim to have lost internet connection (ON A HARDWIRED COMPUTER) repeatedly during the day. And sometimes I will open a new tab to do a google search--and get a blank tab. Chrome works like a charm. No problems, ever. I have had IT work on this problem with me 5 times this fall (I'm in biological science). We have updated all the software and drivers, checked the computer's memory, checked the computer's upload and download speed, updated the docking station and replaced the wires. And Chrome works fine all the while. I think you have a problem, folks. I might have to ditch you.

Previously when my computer would crash, Opening Firefox would give an option to restore the pages (there would be a button I could push). I counted on this feature of Firefox to be able to restore my session and did it for months.

Lately (the last 3 times my computer has crashed) this option has not appeared and trying to locate and retrieve my history has not been easy or possible. I thought I set my computer to always restore and it is not working. How can I be certain that when my computer crashes that I will be able to restore my webpages?

I have searched and cannot find an answer. Simple question, how to enlarge font and icons on Firefox 108 toolbar. They are so tiny now that they are very difficult or impossible for some to read. There are pages of questions about this and no real answer. Most of us are not IT specialists and do not feel comfortable making the changes offered to us. One mistake can lead to what this user went through (https://support.mozilla.org/en-US/questions/1376259). I cannot believe there is not a simple solution for us. I am researching other browsers but fear they are similar. I like Firefox and do not want to switch and may not be able to. Please address this issue. I tried to insert a snip of the toolbar, unfortunately it seems impossible to paste here.

Somehow my bookmarks have become corrupted. When I follow the instructions in how to restore old bookmarks, only 5 days show up...and that's when the problem began. So now I cannot find any of my valuable bookmarks. Any ideas why I cannot see more "history"?