All Products Support Forum

Suddenly on my PC the icon of Firefox turned white on both desktop and taskbar. And whenever I try to open Firefox, it says, "The file or directory is corrupted and unreadable." And I didn't make any changes myself. So far it was fine. Now what can/should I do?

Title. Thunderbird is a really cool client but it's pretty slow. I blame that on the thousands upon thousands of emails that my hotmail and gmail each hold. I don't necessarily want to delete these emails, but I have seldom a reason to have any email older than 2 months in my thunderbird client slowing and crashing the program whenever I want to combine inboxes.

To this end I went to "Synchronization & Storage" and told it to "Synchronize the most recent 2 months" but it didn't delete the huge cluster of older emails. The next option is to tell TB to delete these emails in the same menu but as I understand it that would also delete them in the server, which I don't want to do for posteriority.

What do I do?

This is the message I get when trying to send emails: "Sending of the message failed. An error occurred while sending mail. The mail server responded: pgbentley101@gmail.com recipient rejected. Please check the message recipient "pgbentley101@gmail.com" and try again."

Ever since the last update, my keyboard isn't appearing in Firefox Focus when I tap the url bar. Normally it would appear to type in a new url, but not anymore. When I tap the bar, it automatically selects the complete url but then I have to tap again in order to show the keyboard. See the attached screenshot; I have tapped the url bar here but no keyboard has appeared.

I am using the regular keyboard on Android, Gboard. I'm on Android 13. Using a Fairphone 4.

Everything is updated to the latest available.

Granted, I have massive boxes...but in my Sent folder, I checked a mail sent just this morning and wanted to right click it to 'edit as a new message'...however, when it opens, the content is related to a different email and the sendto email is also from a different email. Is there a way to clean up something like this? I shut down TB and waited and reopened and the issue stays the same.

The Not Responding stuff, plus this, has me looking for an alternative.

Jeg kan ikke sende mails i Thunderbird, men jeg kan godt modtage mails, det har varet i ca 1 måned. Problemet har vist sig flere gange i de senere år, og så har I rettet det. Er der mulighed for at tale med en tekniker? Så ring venligst på 21135659. Venlig hilsen Minna

I am in Europe. My Bank is in the U.S. I can no longer log on and access my account through this Mozilla Browser.

I continually receive this message:\Secure Connection Failed

"An error occurred during a connection to click-notification.capitalone.com.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."

This is my ticket (116230) from my initial request.

What can I do?

Hi, My Firefox of recent is extremely slow or sometimes fails to load a page. I thought it could be some extensions I added about protection from tracking etc...I tried disabling them, but not sure if I succeeded. But the problem still isn't fixed. I don't think I will figure the issue out. Thanks

Hey!

When you're going to fix the Ctrl + C issue?!

I'm sick and tired of restarting your f*g browser each time I need to paste something in a form on a page. It's frozen each time I press Ctrl+C somewhere outside your browser and return to it. I am forced to close it and restart it! It's been a year since this bug or even more.

Thank you

Back in 2016, via GoDaddy I set up a personal domain. As part of the package, they offered to host two email addresses using that domain. I set up both in Thunderbird.

In June 2022 GoDaddy asked that all such accounts be switched to Microsoft Exchange, which I did with one of the two.

Very recently, perhaps with the recent Thunderbird upgrade, that account--and its sub-folders--have disappeared from Thunderbird. I need to restore them.

Thanks for the help!

Hi, for months now, Mozilla, keeps crashing, or asking me to install new updates very frequently. Today it told me I have an old version (I do not) and that I need to create a new profile. I love your privacy policy but am about to give up your product. I have an IT dep and they were not able to help either. Best of luck fixing these bugs

Pazit

Hello, Thunderbird user daily for years. Lately every time I open Thunderbird it starts downloading a random number of emails, usually in the thousands. this makes the app extremely slow and laggy until it finishes. I use it daily, on avg getting 20-30 emails. I don't understand why its downloading emails form months to years ago.

Hi, I've been having a lot of issues with the RSS feed handling on Thunderbird 115 on Fedora 39. It's been very unreliable with my collection of RSS feeds assembled in Thunderbird over the past ~15+ years. So I've been working on recreating my feeds account and after a few times it's been working more reliably with my 200+ RSS feeds. But I've noticed the behavior of the RSS feeds only updating every 100 minutes or so per the new default.

I did re-import my feeds after changing the account settings default of "Check for every new messages" to say every 10 minutes rather than every 100 minutes, but it didn't affect existing feeds or new feeds added after that point.

As a longtime Thunderbird fan it's been quite frustrating especially with long relying on the RSS feeds. Is there anyway to force-override how often all RSS feeds are updated? Or any guidance to where those individual settings are stored so I can find/replace the values all much more quickly than updating on a per-feed basis?

Thanks many, Michael

115.4.2 macOS 13.6.1 Using Menu>Edit>Find>Search Messages, it appears to be impossible to change the width of one result column without changing the width of all columns.

I want to widen the Date column so that I can see the full month name, the date, and the year. I click on the bar at the right of the Date field header and drag it to the right. All columns to the left are widened. The Date column barely widens. I click the side of the window and widen it. All columns widen (not a problem). Date widens a bit. I try to widen it using the bar at the right of the field. Same trouble. I widen the window to full width of the screen. Same trouble. The names of months with shorter names show in full, but not, for example, 'November'. Still can't see date on some; can't see year or time on any. I move the window to the left so all columns are off the screen except Date, Total, and Location. I widen Data. Correspondents appears on the screen (I guess that all columns are being widened). I widen the window all the way to the right of the screen. Now Recipient and Correspondents show, very wide, mostly blank (when there is only one name); there is a very wide column to the left, all blank, the column name invisible off the screen to the left. I can now see most Data data, but, for example, 'November 11, 2023, at 10:2'. I push the window further to the left off the screen. I now see Correspondents (mostly blank to the right of a single name (the one I searched for), Date, Total, and Location; I see the date and time in full. I can't see any column to the left of Correspondents; in particular, can't see Subject. I move the window all the way to the right edge of the screen again. Now I can see the "blank column," Recipient, and Correspondents (mostly blank space), Date with all dates and times showing in full, Total always blank), and Location (short mailbox names, so all show in full.

Why was this design chosen by the project? What was wrong with the ability to change the width of any column without affecting the others? Why was the decision made to not have a scroll bar on the bottom?

Thanks in advance for responses from the team.

Cordially, Joaquin

There is not scroll bar at the bottom, so I can move the data in the window back and forth.