All Products Support Forum

I have to reset my setting every time I start Thunderbird. The setting that seems to be systematically lost is the "mark messages as read on display." Incoming messages are not always in boldface so I don't realize I have new messages!! How can I fix these things. I am using a PC with Windows 10.

Recently (I am not sure what update started this) I started noticing "chevrons" in one particular folder under my inbox. How do I turn this unfeature off and get all emails as a new entry instead of the "chevron" method of hiding replies. This is very annoying and we need a way to turn this BAD idea off!

0 my phone has been hacked and I'm technology challenged and I would appreciate it you all could view that and see what's going on because the guy who stole it from me it was my previous phone and the system thinks that it's me but it's not me thank you

Can't get to Google apps from google home page. Dots for Google apps not there. Only way they appear is to search for something. Otherwise you can't get to apps (no nine dots) or even sign in to google. Nosigh-in box either on first open of browser. Thanks for the help.

I've been upgraded to 115, like it or not, and now my list of viewed email titles will only shorten to 10 emails instead of the previous 4, which leaves very little room to view an opened email. IOW, the double arrow will only let me raise the bottom boundary to be below a list of 10 emails. How can I shorten it back to 4??

I created a Google Takeout file for my emails in my old gmail account which I am trying to import into my new gmail account, however the system does not allow me to split the files into smaller sections say 2-4GB which is what Thunderbird supports. I tried to submit for a 2-4GB split for the Google Takeout files and no luck...it always comes out in 2 files, one is a few MBs and the second file is over 40GB.

As I am trying to use ImportExport NG tool in the Local folders Mbox import, I get an error of Mbox All mail Including Spam and Trash-002.mbox larger than 4GB, skipping.

I've tried to find some online MBOX splitting tools, however no success as the file is too big and causing issues.

Any help with be much appreciated.

I subscribed to Relay and VPN on Wednesday, Oct. 25, 2023, and paid the annual fee ($82.66); however, after looking at all the features of Relay, I decided that it was too complicated for me and I cancelled the subscription the same day. I have not received a refund yet.

Previously, I had been paying for the VPN monthly, and I do want to keep that and can pay for it annually. So the annual amount for the VPN could be withheld from the amount I paid and the refund could be for Relay portion only, if that's possible. If not, I will continue to pay for the VPN monthly.

Please advise as to how long before I will see my refund.

Thank you. Darlene Eaton

At the latest update firefox 64bit crashed and I neede a totally new install of firefox. After downloading it said, partly installed we will repair the upgrade and it did. However only a few bookmarks were recovered many of which were over a year old... So how to recover my recent bookmarks, which were in sorted in named bookmarkfolder, e.g. home/study/work

I would assume a backup frommy firefox account but that does not show a solution..?!??

On Windows 10, Professional up to date with Malwarebytes (pro) and Microsoft Security Essentails running permanently.

Hello, when initiating a request for conditional mediation with webauthn I get the following error:

TypeError: 'conditional' (value of mediation) is not a valid value for enumeration CredentialMediationRequirement.

However when asking whether it's available with `await window.PublicKeyCredential.isConditionalMediationAvailable()` it does return true. Is this a bug?

After a update my browser was running very slow, I'm not sure what I did but my whole browser, including history and bookmarks and add ons reverted back years. But I have a whole folder of Old Firefox Data which is from today.

How do I get this back on there and get everything back to normal?

I use a samsung galaxy A12, and I have issue with the download functionality. Whenever I'm downloading and I pause or the Internet becomes bad, when I resume the download or "try again", it completes the download but the file becomes corrupted and won't open in my phones storage. And I notice that the size of the file is always less than the actual size downloaded, which indicates that it stopped downloading into the local storage at the point it paused or network became bad.

It'll download completely, but the file downloaded into the phone becomes corrupted and useless. It's annoying that a browser has such a problem in 2023.

Please, fix up ASAP.