All Products Support Forum

Hello, I've just set up Thunderbird on my IMac OS Monterey version 12.2.1 and have synchronized my gmail account. However not all folders have migrated. What is causing this and how can I fix it? Thanks!

i recently lost my computer to destruction. i have a number of files saved by Mozilla backup on a thumbdrive. i have several backup files dating from 2014 all the way until now. after re-installing Firefox on a new computer, i tried MozBackup to restore my old Firefox from the latest file dated a coupla of months ago this year. the files have names like Firefox 16.0.2 (en-US) - 2013-01-05.pcv or .pfc. when i tryt and load it into backup it saysit isn't a valid backup file. how can i get this to work?

For years I’ve had no difficulty accessing online my HSBC bank accounts in UK using Firefox. In recent days they have changed their security access method whereby their site now requests a security number generated on one’s phone using the HSBC App (it used to be a random number from an HSBC supplied handheld device) which then has to be input via my Windows 10 PC to access my data. If I use Microsoft Edge as browser, everything works fine, but when I try Firefox my system just hangs after I’ve put my bank ID into the HSBC opening page (the first security step) and simply never opens the next HSBC page which would ask me to generate the said code on my phone. Seems a browser related problem. Any ideas why Edge works but Firefox does not?

I am trying to use a new HP Spectre laptop which will be my all purpose home computer. I selected Firefox Browser as the default browser but I don't believe it has ever come up as my browser. It is loaded among many other apps (?). I used to call them programs (?). I get Edge, Chrome, Bing, and others, none of which I want or ask for. They just seem to appear randomly.

I download then open many student files each day. PDFs open fine automatically, but never Word files. In the Applications settings dialog, I have tried to choose the file format docx and doc. But neither are recognised as a valid file type. I realise that Microsoft is a bully and Mozilla may be trying to discourage its use, but I and the students are stuck with Word. How come docs and doc are invalid and how can I persuade Firefox to open them?

Thank you

I experienced a problem with Thunderbird suddenly not recognizing my password. Kept giving me a notice that said my password/account had been "blacklisted". I've never seen that in 20 years. I called my local internet company, Comcast.net for help. He walked me through deleting and re-installing several times before it dawned on me that Bitdefender (anti-virus software) might somehow be blocking my password. I turned off VPN and unchecked all the boxes at Bitdefender. And I could suddenly reinstall Thunderbird e-mail addresses. HOWEVER, all the folders, which I think were stored locally (on my laptop) are gone. I had lots of stuff I use on a daily basis in those folders. How do I get them back? Can I get the back? My server is IMAP but I don't know if they were stored online or on my laptop. Somebody help me, please?

I opened Firefox as usually, but passwords are missing, only logins are available. There is also a file called logins.json-1.corrupt in the profile folder.

Renaming it back to logins.json with restarting the computer does not work.

There are no previous versions of these two files available in the system.

Please let me know how I can recover passwords, may be with a special software.

Thank you!

Changed password for one of my e-mail accounts, but can't find password manager. Help said in help menu, select tools, then options. When I select tools, options DOESN'T appear in the resulting choices. Tools is also supposed to be at top of Thunderbird screen, but I DON'T see it. How can I get fixed?

Hello !

After getting my laptop fixed i lost my Firefox stickers:( I want to support Firefox. How can I get some stickers ? I'm located in

Thanks

Hi,Why is download showing up on nearly all sites I go to & HOW do I get rid of it permantently I can close it by hitting the X beside the Download,but it Should not be there Thanks Darryl

Hi, I'm having a problem with my Firefox where it doesn't let me change some of my settings. This is my home PC and I've already tried running Firefox as admin and the settings are still locked. I have reset it many times and haven't installed any extensions. I can't find anything online about this.

Hello,

I want to know how to use Firefox Multi-Account Containers on Android. I have it on firefox nightly android but if i click on a category it doesn't show anything.

Suddenly .... Folders show that they contain messages but the message list window is empty. If I '"repair folder", the list of messages is restored. But i have to go through that painful process for each folder, and i have many accounts and folders. And if Tbird is closed and reopened, the problem still exists - even 'repaired' folders do not display their messages.

Version 91.8.1, Win 10

I am sending tabs from Firefox mobile to Firefox desktop (Arch Linux) (on a regular base for years). All worked fine. After a new install two weeks ago the Firefox desktop receives the tabs and opens them as supposed. But after a day or three when I open Firefox desktop it opens all previous tabs again together with the newly sent tabs. I deleted the Firefox profile and installed from Firefox sync but the problem occurs. I deleted all devices in sync and added my 2 devices (desktop and mobile) again but it didn't work. Does anybody have a similar problem (and a solution)?

I have only ever had one email address on Thunderbird for the last 17 years or so and now I have added some more email addresses. Each email address is listed on the left, however, in other email platforms there is a generalised view with inbox, sent., deleted etc., on top of the separate email addresses so that you can see what's come in or gone out without going to each address and dropping down the menu on each one to see if you have emails. Is there a way to arrange this so that one has a general view of all one's email activities on top of the individual addresses just as they have in Outlook or Apple Mail please?

Walmart website no longer works properly with latest Firefox 96.0.2 64-bit. It works properly with Chrome and other browsers. You can log onto the site and search for products but when you try to add a product to the cart nothing happens. You also can't actually go to the cart. Last time I used Walmart was a few weeks ago and everything worked fine!

I read that with version 100 on the Mac there will be some problems with some web pages like my bank can you tell me if this has been fixed or not, if not I don't want to go past version 99. Thanks for all help Michael Whitecotton

firefox updated itself, which normally would be fine, but now there is a PDF icon in place of my normal firefox icon, and I am afraid to use it now. Is it for real?, can I change the icon back to the old firefox one? Please let me know cause I won't use it now until I know for sure that it's ok and get it back as it was. thank you, Linda