All Products Support Forum

When I try to create a filter there is no "OK" button, so obviously filter can't be created. I tried the command % sudo rm ~Library/Thunderbird/Profiles/vwybotat.default % session.json Got the response zsh: no such user or named directory: Library

Hi,Why is download showing up on nearly all sites I go to & HOW do I get rid of it permantently I can close it by hitting the X beside the Download,but it Should not be there Thanks Darryl

I always use the current Firefox on two Macintosh browsers running OS 10.14.6.

Recently (in only one of the computers), if I download a file, a pane containing recent downloads opens in the upper left-hand quadrant. This is distinct from the downloads portion of the "Library" area, and gets in the way of my ability to use Firefox efficiently.

I can't seem to find a way to keep this pane from repeatedly opening up as I download things. Can anyone help?

Since 106.0.1 was installed the NY Times acrostic no longer shows a grid for solving the puzzle. Also, the Oregonian newspaper online no longer has arrows to move to the next or previous page of the paper. These things continue to exist on Chrome. I have other problems with this version but these are the major issues at present.

Also, I cannot check the box below for emailing me when someone answers my question. Please send me an email anyway.

Thunderbird can't get emails off gmail. Says- "400. That’s an error. The server cannot process the request because it is malformed. It should not be retried. That’s all we know." Now what do I do? I would prefer to keep using T'bird for the convenience but.....

Everything worked before the new year. now my mouse will not move b/w the screens very easily. and one screen is so large it is worthless. my other screen is normal. Graphics:

 Device-1: AMD Navi 23 [Radeon RX 6600/6600 XT/6600M] vendor: Tul driver: amdgpu v: kernel pcie:
   speed: 16 GT/s lanes: 16 ports: active: DP-1,HDMI-A-1 empty: DP-2,DP-3 bus-ID: 03:00.0
   chip-ID: 1002:73ff
 Device-2: AMD vendor: ASUSTeK driver: N/A pcie: speed: 16 GT/s lanes: 16 bus-ID: 0d:00.0
   chip-ID: 1002:164e
 Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: amdgpu,ati
   unloaded: fbdev,modesetting,radeon,vesa gpu: amdgpu display-ID: :0 screens: 1
 Screen-1: 0 s-res: 3200x1440 s-dpi: 96
 Monitor-1: DisplayPort-0 mapped: DP-1 pos: primary,left model: VG27AQL1A res: 640x480 dpi: 27
   diag: 685mm (27")
 Monitor-2: HDMI-A-0 mapped: HDMI-A-1 pos: right model: VG27AQL1A res: 2560x1440 dpi: 109
   diag: 685mm (27")
 OpenGL: renderer: AMD Radeon RX 6600 (navi23 LLVM 15.0.7 DRM 3.42 5.15.0-91-generic)
   v: 4.6 Mesa 23.0.4-0ubuntu1~22.04.1 direct render: Yes

I am also on linux 21.2 and thunderbird 115.5 the resolution on monitor 1 should be 2560x1440 like the other monitor.......do you need anything else from me????? I am not aware that i did anything to make these problems.....

Updating to version 38.1.0 Start Thunderbird, Starts up OK. Can view messages and write new emails etc OK. If I select "get messages" OR messages are accessed automatically every 5min. then the whole PC crashes. Three finger salute does not bring up task manager. Only way out is to power cycle.

Thanks in advance for your help Cheers Pete

Follows is the Help Troubleshooting info.

 Application Basics

   Name: Thunderbird
   Version: 38.1.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150707103124
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) pop3.talktalk.net:110, plain, passwordCleartext
     OUTGOING: smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports

 Extensions
   Lightning, 4.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.1.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 1
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 268c1c45-39c9-4fb8-af58-00e0c832e32
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1436862237
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true

 Graphics

     Adapter Description: Intel(R) G41 Express Chipset
     Vendor ID: 0x8086
     Device ID: 0x2e32
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
     Driver Version: 8.15.10.2302
     Driver Date: 2-11-2011
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.2.9200.17292)
     ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 11 WARP

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.8
     4.10.8

     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS Util
     3.19.2
     3.19.2

     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC

Hi Guys,

I have one email account in TB, called 'Mail'. A few days ago an account appeared in the folder list. It has the name of my email provider and 2 folders called Inbox and Deleted. New mail arrives in this new inbox. I've attached a screenshot.

As far as I know, I didn't do anything to create this new account. Does anyone know how to remove this account (Posteo) and get my mail in my original account (Mail)?

Thanks, Richard

I'm trying to access a video on meethook.live. I did so in 2021 using the Firefox browser, but for some reason, it won't work anymore. The kind people at Meethook.live suggested using Chrome or Safari, but I don't want to use either of those browsers. Unfortunately, I can't figure out how to change any settings to make it work. I tried a few security settings, dropping a few protections I had set up, but that hasn't helped. Can you suggest anything?

When I send an email to a gmail.com address Mozilla sends it back to me with all the information you can see on the screen shot. I have tried writing googlemail. com but that comes back, at times, as well or it goes into the Spam folder of the recipient. Many do not check this so the email is not 'received'. I have tried 'Add-ons' and can find nothing in there to remove this from my Mozzilla. Please help me to get rid of the nuisance. I have had to start using gmail itself in order to write to people and I would prefer to have all my emails with Mozilla.

Hello, have any of you encountered such a problem as different email content than it should be? On the main server the content is correct, only through the thunderbird application I encountered such a problem. Is there any solution to this problem ?

Many, many months ago I did mundane search and opened a webpage in a new tab, as per normal. Nothing particularly stood out about this search and when I was done, I closed the tab. I didn't do anything different. I didn't save a bookmark or change any settings. I just looked at the webpage and then closed it when I was done. (It was a web article on some random tech site, if that matters)

Anyway, now whenever I open up my Firefox browser there seems to be a random chance that this previously closed tab will open on loading. And when I say random chance, I'd say about 1 in 5 chance. It doesn't always happen.

Just to be clear: I do have the browser set to restore my previous sessions. This is a setting I want to have on. However, this tab was not part of my previous session as I specifically closed it - and continue to close it every time it opens itself. Also, my Homepage is set to default and nothing else.

Not only that, but there are two very peculiar details about this case that make it very, very strange: 1. When I originally opened (and closed) this tab, I was using normal Firefox. I have since switched to Firefox Nightly. All of my other tabs that I like to keep open had to be searched and loaded up manually, one by one, after I did the switch. This one tab, however, is just showing up on its own. 2. Opening Firefox on a separate devices (second desktop PC, laptop, android phone) will occasionally load up this tab.

I do have my browsers set to sync, which is what I'm assuming is why it's following me around. But I don't understand why nor how to stop this specific page from loading after I keep closing it time and time again. Plus, why aren't any of my old tabs from my old Firefox browser following this same behavior after moving to Nightly? - I've closed hundreds, if not thousands of tabs. Why is this one following me around?

Saved themes in Firefox color not visible in add-ons manager. Does not fix itself in safe mode. One of the saved themes is a default preset I liked, the other is a preset I made myself, using all options except advanced colors.

When signing in to my Barclays On Line account,the 2nd page of the sequence is distorted such that one vital box can only be seen my reducing the page to 65%. This happens on two PC's both are using Firefox. Browsing with Edge gives no problem! One PC is running win 10 the other Win11 - both have Norton 360 AV. Is this a FF or Barclays problem?