All Products Support Forum

I made the mistake up upgrading to the latest beta, not realizing it would convert my datafile to a different format and you can't go backward. I have done recovery over the years, but all the help refers to the old formats. Opening TB just causes it to hang. I have a large thunderbird file with a lot of files. I thought maybe a folder that I use a lot was too large so I tried splitting it in 2 but it has been unable to sync those since I moved them. Instead my whole computer hung and it turned out 400+MB was being taken by a folder which gets created when a folder can't finish compressing, but I had no choice but to delete that because my computer wouldn't function. In the past when a folder wasn't working right I would delete the folder index file and it would rebuilt the index and re-built that folder. Now all of my folders have mozmsgs but only some have sbd's. And the new folder isn't even there, although it's showing in my TB app when it opens.

I need to know what types of files I should delete in order to have my folders re-sync to the server.

Thanks!

My computer broke down a few months ago and when I put Thunderbird onto my new one, it only retrieved my mails from 2021 when actually they went back to about 2013. I now have another computer and I wondered if, when I install Thunderbird on this one, is there any way I can retrieve my early inbox and sent items and if possible my drafts?

(note. i'm very wary of posting this question here, as i've been told off, this apparently not being the right place for such matters. but this is where i get to from "Help>Submit Feedback…" in Thunderbird, and also Bugzilla leads me here. if this is not the right place, please can someone kindly tell me where is?)

102.2.2 has really messed things up for me. i can't see any emails after August 9th in any of my Saved Searches, and this is causing real problems.

i've tried deleting the global database and reindexing, but that did nothing.

[Mac OS 10.12.6 Sierra]

Can I revert to the previous version of Firefox pre-this update - I find this GUI very difficult to manage. Everything comes up too large - and websites I'm accustomed to operating on are totally reorganized and have become hard to use.

I have seen directions on this site on how to update FireFox but I can never seem to get to the 'about page'. I know it has to be simple, but it really does seem to be missing from Help link. I am pretty be sure this is operator error.

The main reason for this is it that I regularly get notices that my Firefox Browser is out of date/needs updating. I have had the auto update switch turned on, I tried to find the page with it off, most recently.

I've been a fan and user of Firefox a few years now...you all do an awesome job keeping it running stable and fast, Thanks ~BH

Trying to install 102 Beta. I am asked for my password. Which password is it? Thunderbird or Imap? Where can I find the password in use? Tried password manager, found two passwords, none of which worked. What to do?